My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This company doesn’t offer a financial service, they’ve perfected a system to quietly drain your money while maintaining a facade of politeness and professionalism. Every interaction feels engine... See more
Company replied
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to t... See more
Company replied
The full card balance must be used immediately upon registration. 1st card was stolen outright. 2nd card was registered right before use....balance was immediately stolen. My company gives them out...... See more
Company replied
1.2
Bad
185 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Can barely bring myself to even give…
Can barely bring myself to even give them a single star. Card's name says it all. Total rip off.
February 9, 2026
Unprompted review
Reply from Jokercard.CA
Hello Debbie,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and we definitely want to take a closer look at what happened with your card. Please check the message sent to you from noreply.notifications@trustpilot.com so we can securely gather your information and assist you further. We're here to help and hope to resolve this for you as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
No customer support
my neighbor bought me one of these for Christmas for shoveling for her but unfortunately by the time i got the card it had expired. this isn't usually a problem as you can call the companies to get a new one mailed out or something done. however nothing. the number on the back of the card doesn't work or the number on the website and there was no place i could email to see about getting a new one mailed out or anything like I've been told other companies do. unless i can somehow get this fixed m just gonna have to see about getting my neighbor a refund.
February 18, 2026
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you for taking the time to share your experience, and we are truly sorry for the frustration caused by the expired card and the difficulty reaching support. We definitely want to help look into this situation and see what can be done for you. Please check your inbox for an email from noreply.notifications@trustpilot.com so we can securely gather your information and assist you further. We appreciate the chance to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/19/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
My card got expired and I tried…
My card got expired and I tried contacting customer support on the phone numbers available on website to ask for a replacement card to access my funds but can’t get through the automated system. Now I can’t use my funds. Such a horrible customer service. Avoid them at all costs.
February 16, 2026
Unprompted review
Reply from Jokercard.CA
Dear Simmi,
Thank you for sharing your experience with us, and we’re truly sorry for the trouble you’ve had trying to reach our support team regarding your expired card and accessing your remaining funds. We understand how frustrating it must be to feel stuck in the automated system without getting the help you need, and we want to make sure this is resolved for you. We’ve sent you an email from noreply.notifications@trustpilot.com so we can securely collect the information required to review your case and assist with your replacement card. Please check your inbox when you have a moment so we can continue helping you directly.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/19/2026:**
Hello Simmi, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Very disappointed
I bought a fifty dollar card a few weeks back. I tried using it online just for it to not work at all online. I tried buying a one dollar bundle in a game to see if it was just on Chrome, and it worked. Then, when I went back to the website, it didn't work. I went back to the joker card website and filed a complaint, and still nothing a few weeks later. I'm extremely disappointed because I regularly buy their cards
February 17, 2026
Unprompted review
Reply from Jokercard.CA
Dear Buggi,
Thank you for sharing your experience, and we’re sorry for the frustration you’ve had with your $50 card not working consistently online. We understand how disappointing it is—especially since you regularly purchase our cards—and we want to help resolve this as quickly as possible. To move forward, we’ve sent you an email from noreply.notifications@trustpilot.com so we can securely gather the details needed to review the issue and follow up on your previous complaint. Please check your inbox when you can, as this will allow us to assist you properly.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/19/2026:**
Hello Buggi, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Balance stolen by "spoof" websites before card even reached us.
This is the second $25 card my kids received for a birthday present from grandparents out of town. The balance was gone before the card even reached us, both times. Customer service says they can see the funds were taken by a "spoof site" and it will take up to 90 days to dispute this. They also want my phone number, email and home address for the account. Very fishy. Im not interested in sharing my home info with such a scammy company so I disconnected the call. Minutes later I received a call back from an auto sales company in the same state the fraudulent charges came from (wow, so who is running the scam?!) But they were claiming to be the dispute department. I call bullsh*t. Warn your grandparents about this, and anyone you know who buys prepaid cards. This is not acceptable.
February 16, 2026
Unprompted review
Reply from Jokercard.CA
Dear Melody,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this situation has caused you. We understand how concerning it is to see funds missing before a card is ever used, and we take reports of unauthorized activity very seriously. In order to properly investigate and assist, we’ve sent you an email from noreply.notifications@trustpilot.com—this is our secure method for gathering the basic information needed to review the fraudulent transaction and move forward with a dispute. We want to ensure your case is handled safely and accurately, and we hope you’ll check that message so we can continue helping you.
Warm regards,
Josh R.
Jokercard.ca
this card is a literal scam
this card is a literal scam. card is always refused and if u try and register the card well your balance goes straight to 0.00$. For anyone who gave this company anything higher than a 1star review is delusional. if I could go lower than 1 star of into the negatives i would but unfortunately 1 is the lowest possible option.
February 15, 2026
Unprompted review
Reply from Jokercard.CA
Dear Patrick,
Thank you for taking the time to share your experience, and I’m truly sorry to hear how frustrating this situation has been for you. We understand how concerning it is when a card is declined or when the balance doesn’t appear as expected, and we want to take a closer look to help resolve this as quickly as possible. To move forward, please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to gather the information needed to properly investigate your card and assist you further. We appreciate the opportunity to make this right.
Warm regards,
Josh R.
Jokercard.ca
an absolute nightmare
an absolute nightmare. how is it this hard to register a card? the website didn't work, giving me an error message. i tried calling the number, only to be given no option to register (even though the automated voice told me it was a possibility). called again in the morning hoping to connect with a real agent only to be told my card information no longer matched their records. was told to press 1 to connect with an agent, upon which the automated voice promptly told me "goodbye" and hung up the call. what the hell? where are the real people behind this team? what an incredibly faulty and inconvenient system, how have there been no changes after this many complaints? i had $100 on that card and don't even know if it's accessible anymore.
February 12, 2026
Unprompted review
Reply from Jokercard.CA
Hello there,
We are truly sorry for the frustrating experience you had trying to register your card. We want to resolve this quickly and make sure you can access your funds. Since we need to confirm a few details securely, please check your inbox for an email from noreply.notifications@trustpilot.com and reply to it with your preferred contact information so we can verify your account and assist. If you do not see the email, please check your spam or junk folder. We do not discuss account specifics in public for your security, and we will prioritize your case as soon as we receive your details.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/17/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
AVOID...NO Customer SERVICE!!! NOT EVEN ONLINE
I saw that my card was going to expire so I called the number on the website. There isn't an option to even ask or send an email. I'm entitle to the funds which are significant but cannot access them or anyone to re issue another card. AVOID JOKER at ALL Costs!!!
February 5, 2026
Unprompted review
Reply from Jokercard.CA
Hello Frankie,
Thank you for sharing your experience. We're sorry to hear about the difficulties you encountered while trying to access your card funds and reach our support team. We genuinely want to help resolve this for you as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we have reached out to gather the necessary information to assist you with your card and ensure you regain access to your funds. We look forward to helping you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/06/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Purchased a prepaid $500 Visa for…
Purchased a prepaid $500 Visa for someone to take on vacation with them. They didn't end up going right away, but when they went to confirm the balance on the card, it was empty. Called customer service and they said it used at a gas station 4 hours from where we live. The card was unopened in a wallet and never used by us. Customer service said because it exceeded the 60 days, there was nothing they could do. This is wrong, it was scammed and that should not be on me. Will never buy again.
February 3, 2026
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you for sharing your experience with us. We understand how concerning it must be to find that the balance on your prepaid card was used without your knowledge, especially when the card remained unopened. We want to look into this further and provide the best support we can. Please check the email sent from noreply.notifications@trustpilot.com so we can securely gather your information and continue assisting you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/04/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Horrible experience + ghosted me after i answered to their mail
A friend gave me a Joker Mastercard prepaid card. When I tried to register the card on the website after the 24-hour grace period, I got a message saying something like: "We are unable to process your request at this time. If you continue to receive this error, please contact the cardholder's services by calling the number on the back of your card." I called the number as indicated in the post, but I was surprised to find myself connected to some kind of AI-powered customer support system. There was no human agent to assist me, and although I provided all the requested information, I was told they couldn't help me and they hung up on me. I then tried to pay in a store, thinking it was just a glitch, but unfortunately, it wasn't, and my payment was declined in front of everyone. I also tried placing an online order, but again, it didn't go through. I searched for a customer support email address to report my problem, but again, I couldn't find anything. I'm not usually one to judge, but it's unacceptable and unprofessional for a company of this size to have a problem. I hope someone from customer support can find me so as not to further damage the company's reputation and so that this doesn't happen to anyone else!!! Sorry for being harsh but somebody had to do it
Update : they sent me an email trying to gather proper info as promised but I havent got an answer back after I filled up the form
January 2, 2026
Unprompted review
Reply from Jokercard.CA
Hi there, thank you for taking the time to share your experience, and I’m truly sorry for the frustration you went through when trying to register and use your Joker Mastercard. We understand how stressful it is to encounter errors online, receive no support from the automated phone system, and then have a payment decline in-store and online — that’s absolutely not the experience we want for anyone. To assist you properly and look into your specific card details, we’ve sent you a secure request for information through Trustpilot (from noreply.notifications@trustpilot.com). Please check your email when you can and share the details requested so our team can investigate and help resolve this as quickly as possible.
Warm regards,
Josh R.
Jokercard.ca
Avoid at all cost
It is a scam. They make it unbelievably difficult to use and provides no useful info. Keeps declining. I tried to check if my registered address was inputed correctly, but I've only ever received the error response:
We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card.
IT'S A VIRTUAL CARD, THERE IS NO BACKSIDE.
Every single "customer support" number I have dialed, is 100% automated. I cannot believe how much money they scam off of people who are unable to use the card.
January 29, 2026
Unprompted review
Reply from Jokercard.CA
Hi there,
We are sorry to hear about the difficulty you experienced when trying to use your card and understand how frustrating it must have been to encounter repeated declines and automated support messages. We would really like to investigate this for you, but we need to securely gather your details so we can review your card status and assist you directly. Please check for an email from noreply.notifications@trustpilot.com, as it contains a secure link where you can provide the information we need to help resolve this issue as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Jokercard.ca
Cant use the card. No French service available.
Cant use the card.
Try to go register the card online.
got this error message.
We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card.
Call the number. Took the french line (because my 1st language is French as you can see with this broken English messagE)
After 3 try and always being transfer directly to the English queue, i lay out my issue with the agent.
The only think he can do is send me an email where i can reply with all the information about this Credit Card. Since its was a Xmas gift from my work, i will not able to provide much information on the card. Well that too bad because its the only thing he can do.
So STAY AWAY from this bullshit credit card.
juste spend 30min on the phone to get an email that will not help in any way.
Not able to get any service in French (you know you sell your card in Canada, there a big proportion of the population that speak French)
January 28, 2026
Unprompted review
Reply from Jokercard.CA
Hi there,
Thank you for taking the time to share your experience, and we are truly sorry for the difficulties you encountered while trying to register your card and for the inconvenience with reaching French-language support. To assist you further and review your case in detail, please check the email sent from noreply.notifications@trustpilot.com so you can securely provide the information our team needs to help resolve this issue. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
Do not buy from this company again
Do not buy from this company again
I bought $25 card and only used it one time and got blocked try to email them and they asked for many ID still can't use it
After sending ID they ask for the phone bill and else so I told them to keep it
Please don't buy from them
January 9, 2026
Unprompted review
Reply from Jokercard.CA
Dear Tin,
Thank you for sharing your experience, and I’m very sorry to hear about the trouble you’ve had with your $25 Joker prepaid card becoming blocked and the frustration around being asked for multiple verification documents. We understand how inconvenient and discouraging this must have been, especially after only using the card once and trying to resolve the issue through email. We want to take another look and see how we can better assist you. To continue, we’ve sent you a request for more information through Trustpilot—please check your inbox for an email from noreply.notifications@trustpilot.com, as the details you provide there will help us investigate this further.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/29/2026:**
Hello Tin, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
I received this Joker prepaid card as a…
I received this Joker prepaid card as a gift. Unfortunately, it does not work in stores, and when I try to register it online, I keep getting an error message. I have tried multiple times and followed all the instructions, but the issue is still not resolved.
This has been very frustrating, and based on my experience, I would not recommend purchasing this gift card for someone else. I hope this issue can be properly reviewed and resolved.
January 27, 2026
Unprompted review
Reply from Jokercard.CA
Dear Tannaz,
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration you’ve gone through with your Joker prepaid card not working in stores and the repeated errors when trying to register it online. We understand how disappointing this can be, especially when you’ve followed all the instructions and still can’t get the card to function as expected. We definitely want to review this for you and help resolve the issue. To continue, we’ve sent you a request for more information through Trustpilot—please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ll need those details to look into this further.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/29/2026:**
Hello Tannaz, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
I had the card for a month
I had the card for a month, unable to register, card does not work, when I call the number in the back , it says the number has been changed and then it says my call can't be process and that is it, what a scam
January 27, 2026
Unprompted review
Reply from Jokercard.CA
Hello there,
We’re very sorry to hear about the difficulties you’ve experienced with registering and using your card, as well as the trouble reaching our phone line. We understand how frustrating this must be, and we want to assist you as quickly as possible. To help us look into your specific case and resolve the issue, please check your email for a message from noreply.notifications@trustpilot.com as it contains a request for the information we need to move forward. We appreciate your time and the opportunity to make this right for you.
Regards,
Maurice V.
Jokercard.ca
failed registration done buy
Tried to register my card over 5 times, kept saying they were unable to register me until they finally blocked me from their site. I have $50 on that card. Don’t buy this
January 23, 2026
Unprompted review
Reply from Jokercard.CA
Hello Ashleigh,
We’re very sorry to hear about the difficulties you experienced while trying to register your card. That’s definitely not the experience we want for our customers. In order to look into this and assist you further, please check your email for a message from noreply.notifications@trustpilot.com as it contains the information request we need to verify your account and help resolve this as quickly as possible. We look forward to assisting you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/24/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
I have been trying to activate this…
I have been trying to activate this card for 20 days now. Every time I try to register it shows "We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card." But when I check the balance it shows there is still 100$. Every time I try to make a purchase on Amazon it doesn't work can't order on any other sites too that support it. I am very frustrated because I received it as a gift and that's 100$ of their money that they can't get back. When I tried calling the number like it says I get no real help it's just an automated system that wastes time.
January 21, 2026
Unprompted review
Reply from Jokercard.CA
Hello Harry,
Thank you so much for your review and for sharing your experience with us. We are truly sorry to hear that you have been unable to activate your card and that your attempts to make purchases have been unsuccessful, especially after trying for so many days. We definitely want to resolve this for you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to gather the necessary information to assist you further. We appreciate your patience and look forward to helping you get everything working properly.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/23/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
I've been trying for 3 days to register…
I've been trying for 3 days to register this card that was given to me for Christmas. The website keeps saying, we're having trouble at this time blah blah blah blah. When I call the number on the back of the card, customer service is Non existent! Very disappointed, will Never purchase or recommend a Joker mastercard to Anyone. I guess the jokes on those that purchase and those that received it as a gift.
January 20, 2026
Unprompted review
Reply from Jokercard.CA
Hello Diane,
Thank you for taking the time to share your experience, and we’re truly sorry for the difficulties you’ve encountered while trying to register your card and reach our support team. This is certainly not the experience we want for our customers. To assist you further, we’ve sent you a request for more information from the email address noreply.notifications@trustpilot.com. Please check your inbox when you can so we can gather the necessary details and help resolve this issue as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/21/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Joker cards are a real JOKE!
Of all prepaid cards I've ever purchased. The Joker cards are by far the worst ones, I've never seen a card that needed me to go onto a website for verification (for an addition $2) after already paying a $5 fee for an activation when I purchased it from the store. Got a $50 card and only spent $18 of it, now it has just been rejecting my card everywhere else that I attempt to use it. I'm almost thinking that joker card are just scammers.
January 17, 2026
Unprompted review
Reply from Jokercard.CA
Hello NotYo,
We’re sorry to hear about your experience and understand how frustrating it can be to encounter additional verification steps and fees, only to then have your card declined after using part of the balance. We appreciate you sharing these details, as this is not the experience we want customers to have, and we take concerns like this seriously. We’d like the opportunity to review what’s happening with your card and provide further assistance. Please check your inbox for an email from noreply.notifications@trustpilot.com
so we can securely gather your information and help look into this matter.
Regards,
Gaby S.
Jokercard.ca
**UPDATE FROM 01/27/2026:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Gaby S.
Jokercard.ca
Genuinely disgraceful
Genuinely disgraceful
This card works, but it is impossible to check what my balance is. No matter what I do or when I try it, I can never access my card's balance or a transaction history, I get an access blocked. I try on my phone, and it says to contact customer services. I try this, and the phone line is a labyrinth where it seems impossible to talk to a human. Why would ask people to contact customer services if there is no one to pick up? I cannot check how much is on my card on the website, a disgraceful experience for something that costs hundreds of dollars.
January 19, 2026
Unprompted review
Reply from Jokercard.CA
Hello Nick,
We’re sorry to hear about your experience and understand why this situation would be frustrating, especially with a $240 balance affected. We appreciate you sharing the details about where the card has and hasn’t worked, as well as your concerns about declined transactions and a potential fraud review. While certain security measures are in place to help protect cardholders, we certainly don’t want legitimate activity to cause inconvenience. We’d welcome the opportunity to look into this for you and provide clarity and assistance. Please check your inbox for an email from noreply.notifications@trustpilot.com
so we can securely gather your information and help review this further.
Regards,
Gaby S.
Jokercard.ca
**UPDATE FROM 01/27/2026:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Gaby S.
Jokercard.ca
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