JTX Fitness Reviews 

I spent a long time researching treadmills and had identified the JTX machine I wanted to buy. Before ordering, I had even emailed JTX to ask a few questions about the product. They replied and asked me to provide some further information, but at no point was I asked for my delivery address or made aware that my location may be an issue.

It was only when I reached the checkout that my address would not process and I discovered I could not place the order at all.

This was extremely frustrating. Had JTX made its delivery restrictions clear earlier, I would not have spent time researching the machines, emailing questions, and deciding which model to buy.

I called to speak to someone about it, but the explanation I was given did not really make sense. I am in a major area just outside Aberdeen, yet delivery appears to be available to an address only a few minutes further north, while my address, which is closer to Aberdeen, is not accepted.

I was told this is due to engineer availability if the machine breaks down. I was also told JTX are hoping to resolve this, but that does not give much confidence when I still could not actually place an order. It suggests there is no confirmed arrangement in place at the moment.

I appreciate that service coverage needs to be managed properly, but for a company selling large fitness equipment, it is surprising that there does not appear to be an engineer or third-party service arrangement available for this area.

Ultimately, I could not order the product at all. JTX should make these restrictions clear much earlier in the process, rather than allowing customers to spend time choosing a product only to find at checkout that the order cannot be completed.

Be careful if you plan on moving house, your warranty may be worth nothing!

Delivered within timescales. However the system did not record my mobile number correctly and had to call/email to clarify deliver time/date

The showroom visit was really useful as we were able to view and test the treadmills we are interested in and helped us choose the right one for our needs and space

Delivered on time, great product, no problems so far. Thumbs up!

As with most people, due to the lack of physical shops for big fitness equipment I did a lot of research before buying. My main criteria was a solid machine, good cushioning and capable of reaching 20km/h. The Pro 9 looks a lot more basic than a lot of other treadmills, no speed adjustment handles, no video screen and general aesthetics aren’t great. The reviews all pointed towards the build quality as a semi-commercial bit of kit so I bought it for that reason. It was delivered within a week, took about an hour to assemble. Assembly is very simple but a bit fiddly. I was nervous before my first run, would it be what I was hoping for. I did 5km as a first run. Was it what I was hoping for. Yes! I was very pleased and looking forward to my next run. You can link Zwift on an iPad if you want to but the real selling point of this treadmill is the feel. If you want all the bells and whistles it’s likely not for you but if you want something responsive under foot for under foot£1.500 this might be for you.

Firstly the cross trainer is amazing and I couldn’t be happier. The score is lower though due to 2 things. The instructions of how to put it together are not at all helpful. I have bought many a machine like this, and have never had to pay for an engineer to come out (extra £119.00), but I did this time. Also, when delivered the box was damaged, which wasn’t a problem as the equipment was fine, but after taking the pictures the courier left the cross trainer upside down on the box. For me to check that nothing had been damaged I had to turn the box over before opening it. The cross trainer is very heavy and this was not at all helpful.
Another plus side was also how good customer service was is answering my queries. Also the company that sent the engineer out were very helpful.

I’m very impressed with JTX Fitness. I wanted a good quality treadmill without the subscriptions but with good build quality and support if needed. That’s exactly what JTX have provided. From ordering to delivery and assembly, the whole process has been suberb, quick and efficient. I would highly recommend this product and company. In fact I think I’ll be back for their other equipment in months and years to come.

Did a fair bit of research before buying this , and was looking at Nordictrack, Echelon and JTX.
I wanted a solid gym like machine and am not fussed with the gimmicky big screens that are tied in to monthly subs that the Nordictrack and Echelon have so that pretty ruled them out.
Ive just assembled it and this treadmill is a Beast. Solid and heavy is an understatement.
Definately needs two people to build it.
Its very big once assembled and looks the absolute business.
A proper treadmill that looks and feels like a commercial one.
Delivery was rapid with no issues.
All in all , very happy with the purchase.

Great coms from placing order to delivery. I thought there was damage to the display screen but it turned out that there was two protective films. Prior to realising this JTX without question were going to send out a complete new screen. Excellent customer service and no robots. Just people willing to help. 👍👍

I recently purchased a Pro 9 treadmill from JTX Fitness. A minor issue with delivery time and a minor scratch to the frame of the treadmill, caused through transit, were dealt with in a very efficient and timely manner.
Updates throughout the whole purchase and delivery period, including after sales were first class.
Plus the build quality of the treadmill is extremely good, better than I expected for the very competitive price.
Well done JTX and thanks for all your timely assistance.

I purchased a JTX Sprint 9 pro for my home gym after reading some very positive reviews about the model being commercial gym quality and the high level of customer support and warranty available.
It’s fair to say I didn’t know about JTX initially and was cautious, purchasing a refurbished machine. On delivery, I was not entirely happy with the condition of the machine and when I raised my concerns with them they agreed to replace with a new machine at no additional cost and really made an effort to ensure I was happy with my purchase.
They were engaging, professional and the build quality of the machine is excellent. It’s not often that I feel compelled to share my experience but they absolutely deserve to be put in the spotlight for all the right reasons. Well done. As a final point for those that might be concerned about assembling the machine, it was very straight forward and took about 30minutes and all the tools are included.

Good service. Fast delivery and easy setup. Nice to get a good quality product without all the subscription profiteering and tech failures of NordicTrack

I paid for an Assembly service. The engineer never contact me. When I replied to JTX 2-weeks later I was given the engineers number. He pushed me off the phone with a promise to organise by text, but has yet to reply to my text. I fail to see why I am having to chase a service I paid for. very poor customer service

I ordered on the website and got an unexpected discount which made my purchase even more reasonable and competitive. Goods were delivered to the top floor of my house in a timely manner. Assembly was relatively straight forward and didn't take too long. I have used the bike nearly every day since. I just get on and peddle only monitoring my distance. I do find the saddle a bit too firm so have ordered some padding, if that isn't sufficient I'll look at replacing it. My gym bunny son has also used it and was very impressed with the quality.

Super quick delivery, they texted me the evening before with a slot and then called me on the day ahead of arriving.

The assembly was straight forward with clear instructions. Took one person to build but having two people would have made it slightly quicker.

Feels very sturdy, easy to use and get started straight away.

Great value for money.

Quick delivery after placing order and immediately within a few days an engineer arrived to assemble the treadmill. Pleased with the quality of the machine and 1 x week having received it, thoroughly enjoying training. It is also a very sturdy treadmill.

This is my second treadmill from JTX. My recent purchase was delivered and installed on time. JTX would have received 5 stars if my request to have the running belt replaced on my first treadmill was met.

The integration of Zwift was an important part of my decision to stick with JTX. The treadmill represents great value for money.

Fantastic treadmill - massively exceeded my expectations!!

Not impressed. I would not buy from this company again!!!!! I returned a treadmill as the quality was terrible, it was the worst treadmill I have ever seen delivery limited and had to pay £30 for a Saturday delivery. When I called the company to use their no quibble return i was told that i had changed my mind therefore they would charge me a fee of over 20 percent for the return. I told them they had falsely marketed their goods as quality of the machine was bad they stated that £600 is not alot of money, you get what you pay for and their marketing only refers to there high quality goods.I since went to decathlon paid the same for a brilliant machine and free saturday delivery. I paid out over £130 for the experience. I still await my refund as I expect to receive the difference still nothing back! Be warned their goods and service is terrible!!!!! No refund yet! Never again!