Just 4ft Beds 

No indication of when delivery would be, organised a delivery finally without consulting me for a mid week afternoon?? Said this wouldn't work as I was at work. Rearranged for 7:30am. Delivery driver never showed. Final rearrange was successful. Took about 6 weeks from order to delivery.

I ordered a bed with a delivery period of 2-4 weeks. I had 2 calls to advise acknowledgement of my order and confirmation it was in the warehouse. After that it all went wrong. I had no notification of a delivery date until I called customer services and found out it had already been delivered whilst I was at work. When I got home the couriers had left my bed outside my house in the rain. The box was saturated through to part of the bed and a rip on the inner side of the bed end. I have emailed customer services, called 3 times, was promised a callback and no one called me and today they told me they have ordered a new bed. Unless I call and email no one contacts you. The bed would have been lovely if only they would spend a little time on their delivery and aftersales service. Manners don't cost anything and problems don't go away by ignoring them. Throwing petty terms and conditions back at customers shows a lack of empathy and business etiquette.

Very pleased with my bed ,very comfortable and well made good company and good customer service

Absolutely thrilled with this bed, best purchase I've made for years,, thank you

Cannot fault this bed it was easy to put together (well not for me) that easy my 19yr old nephew wanted a challenge with a little help from his 16yr old sister ,very comfortable, also purchased the orthapedic deep mattress and love it, no aches and pains and sleep soundly. What more can i say. Happy customer!!

I love the bed. I bought it as a large single rather than a small double and the size is great. The bed looks more expensive than it was and it's simple shape, without any raised sides or footboard, gives the room a nice open feel. The headboard is nicely padded. My only criticism is that when I placed the order online no indication of delivery date was given and I had to make two phone calls to get any real idea. I only got a specific 6 hour delivery slot the day before delivery which wouldn't be great if you had to arrange time off work etc. However, the people I spoke to were friendly and helpful, as was the delivery driver. I would recommend Just 4ft Beds.

Where do I start. Shocking customer service and delivery service and totally misleading information given on their website about the size of their sofa beds. Hands down worse experience I have ever had with any company in my life.

A shocking experience with a shocking company. Don't go anywhere near these guys. Look for the same bed or sofa with a different company. One with a better distribution network and certainly one with better customer service. If you choose to shop don't say I didn't warn you.

We ordered a sofa bed and was called a few weeks later one afternoon about delivery and was told that they were in the area the next day. I said it was too late notice to arrange a day off. The women then said they did not know when they would next be in the area and the sofabed wouldn't be delievered until they were next in the area which could have been weeks according to her.

Unacceptable. So my wife took the day off. By 12.30 the next day the bed had not arrived. We called the company who said our bed was not on the delivery for today. The women then lied to my wife denying she ever spoke to me the day before. After my wife quoted my conversation with her she then she changed her story and said she did recall speaking to me the previous day but the driver called in sick that day and our bed was on the delivery but as the driver didn't show up no one got their deliveries that day. I didn't believe it so I asked why we wasn't called and informed first thing in the morning that the driver had called in sick as apparently he called in at 05:30.

Apparently the women was new and did not know what she was doing which led to the mistake but to be honest I don't believe a word this in incompetent company told me.

When asked to speak to a manager to complain a different member of staff with a shockingly poor attitude said they don't give compensation for messing up deliveries as its in their Terms and Conditions. No apology just throwing the Terms and Conditions at me and emailed me the section of the terms and conditions. She clearly did not care about her customers.

The following day I get a call form the operations manager. The delivery driver is outside my house and apparently I wont open the door. I asked if he rang the door bell (which had not gone off all morning)

Turns out he knocked on the door which I did not hear through the porch when I was in a different room in the house far away from my front door. This is why I installed a door bell but the driver did not work out that this simple device was there so people would answer there doors. The door bell was not hidden and was in clear view. Obviously use of door bells is not on just4ftbeds driver training program. Or maybe the driver called in sick when that was being covered?

Once I opened the bed I find out that the website intentionally mislead me and all the other customers that visit their site. The size of the sofa bed was wrong. And not just mis typed totally wrong. The information was misleading. The description said: Size as Sofa Depth 55cm. Size as Sofa bed:- Folds out to be 110cm.

However when I unpacked the sofa I found out that it was always 110cm deep and it sat over 1 ft away from the wall with a massive gap between the wall and back of the chair. It NEVER folded out to be 110 deep. It was always 110cm deep and would not fit in my room always being 110cm deep.

I couldn't bear to deal with this company anymore to come and pick up the bed over a week later with yet another day taken off work so I paid a carpenter to modify it and now it fits against the wall with no massive gap although it cannot be used as a sofa bed anymore.

I spoke several times to the operational manager who was all talk no action. Although he apologised for my terrible experience and blamed it on the new member of staff and said he would be looking into offering me compensation but he never did and hasn't contacted me since. I guess he is hoping I would just go away.

I am happy to provide screen shots of their misleading dimensions, email conversations with their staff and pictures to any interested parties.

I had had many bad experiences with companies but this was NOT down to one new member of staff (if you believe that)

It was down to poor training of new staff, Poor delivery drivers, poor members of experienced staff throwing out the terms and conditions with a "I dont care about you attitude" and ultimately a poor operations manager who is incapable of following up customer complaints and following through with his promise of compensation.

As I said stay away from this company at all costs.

In reply to your reply below: MORE LIES ON YOUR BEHALF. Your driver did NOT try my door bell and he even said so to me when I asked him. He said he knocked and didn't use the door bell. Your lies are disgusting. Why can you not just accept your mistakes.

Also your operations manager emailed me to say he was looking into compensation for all the time off and hassle you have caused us. The full refund would not have sufficed as I would have needed to take another day off for your incompetent delivery driver and company to come and collect the sofa bed.

The sofa was indeed modified by a carpenter using a saw so it would fit as your dimensions on your site are inaccurate and highly misleading. This was a better solution than having any further dealings with your company.

I find your reply which includes yet another LIE insulting and my only hope is that your future customers will indeed think twice before using you.!

bed delivered early and was as expected great service

Great quality

They have a fantastic range to choose from...to suit all tastes. Great service....very pleased with my purchase

A castor on the bed was damaged when it arrived. After a phone call a new one was in the post. Excellent customer care.

Very pleased with bed and service would recommend

Comfortable affordable bed

Amazing bed. Attractive, easy to assemble and v comfortable too!

bought a new bed for my son. Good value and well made

I needed a 4ft bed to replace an existing broken bed and I needed it within 5 days. Just 4ft Beds was the only company that could come close to offering a delivery within that time frame.
From the first time I rang the company on 11th December to the delivery of the bed on 16th December, I received excellent customer service. All emails were responded to promptly and the phone was always answered. Marino promised he could deliver and he did. I would have no hesitation in recommending this company.

Great products. Great service. Very happy to recommend.

Good web site. Great bed at competitive price and kept informed on delivery time.

1) Delivery - I received an email telling me that I would be contacted to arrange delivery. A few days later, I received an email saying that the bed would be delivered that day. I immediately emailed to say that this was not convenient as I was at work. I then received an email to say that the company had left the bed with my neighbours. They are 80 years old, and were left with a double bed in their lounge all day whilst I was at work. It was then left to me (a 5ft 2" woman) and my 80 year old neighbour to manhandle the bed into my house. Needless to say, they were less than happy, and rightly so.
2) The item does not match the colour on the website swatch. It is quite significantly different. The company have offered to exchange the item - for a collection fee of over £50!
3) I sent an email of complaint which was ignored. After 4 days, I sent a polite reminder, which, again was ignored. I ended up having to phone the company (at a cost to me, as it is an 0844 number!), and still with absolutely no satisfaction. They say that I have to pay the collection cost up front, and then they "will decide" whether the swatch colour is different to the item I received, and make a decision whether to refund the collection fee (and we can guess what they will decide, can't we!)

Dreadful customer service, slow, irresponsible, and no hint of any goodwill gesture. Very disappointing.

The quality of the cotton is good, but the size is not accurate as it is a little wider than a 4ft bed mattress so doesn't fit well. It was quite expensive so I expected it to fit well. Disappointed.