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2.0
13 reviews
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SHAMEFUL! They charged us €40 when we returned the car because we arrived at the parking lot at 6:24 instead of 6:30. When we asked for an explanation, they told us it was written in the contract — too bad it was in Spanish, and the girl at check-in had told us we could arrive from 6 a.m. And even this morning they found an excuse to rip people off! Don’t trust them.
Got a car with low tyre pressure, low oil, no water for windshield at 22pm. When returning the car they charged me 166 euro for an issue that was previously in the car. Because I got the car at 22:00 I couldn't get a picture to proof so they could charge me for this issue. I'm probably the second or third person they charge for the same problem
If you don’t take their insurance they will go to great lengths to overcharge unreasonably. They charged me €288 per hubcap for two hubcaps on a fiat panda for scratches on them. A new hubcap costs about €50 euros. They don’t have evidence that these scratches weren’t there and say it was my responsibility to prove they were. This isn’t unstated in the law or in their contract. By chance I had a photo of the car with one wheel in sight which proved there were scratches on the one which proves their ‘damage report’ was incorrect.
What a dodgy company and what an awful experience. I had booked a one day rental through Booking.com for an Opel Crossland SUV at Ibiza airport for €24. I arrived two hours late only to find that they are basically the only car rental company to have no desk at the airport. After seeking them out on foot oitside of the airport i arrived at their lot where I had to wait another 25 mins as the three employees were taking an inordinate amount of time to service three other equally irritated customers. I was told that because I was late they had cancelled my booking. If I wanted to rebook I could only have an old fiat panda which barely fit my family’s luggage and would be charged €34! In the end i returned the car exactly at the level they gave it to me and as instructed only to be finally charged €66 for a half day rental. Absolute scam artists!! Avoid at all costs
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