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Review summary
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What people talk about most
Based on these reviews
I’ve been really happy with KatKin. The food is clearly high quality, made with fresh ingredients and no unnecessary fillers. Most importantly, my cat absolutely loves it and eats every meal without... See more
Company replied
When we adopted our girl she was in bad condition knawing at her skin, scratching till she had open cuts all over her and pulling out chunks of fur at a time. We tried absolutely everything trying to... See more
Company replied
KatKin are producing a fantastic food for our little guy Sebastian. We were giving him a range of different foods and whilst he seemed happy to eat them, they were nothing like he has now. He gets so... See more
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Company details
About KatKin
Written by the company
KatKin goes hardcore for cat health. For far too long the fat cats of the industry have been pushing false information and fluffy claims about what cats need to eat.
Born To Eat MeatKatKin is a nutrition, education, and community focused cat-care brand that works with world leading veterinarians and nutritionists to develop fresh food that gives cats the nutrients they actually need. KatKin is cutting the fluff from the cat food industry and exposing the truth behind mass-produced cat food.
MissionKatKin’s mission is to show cat ownership for what it actually is, and defy the stereotypes of cat’s being “easy to care for.” Cats need “hardcore love” no matter if they’re a finicky feline or have a tricky tummy. The time for change is now, and KatKin won’t stop until their cat-first, no-bs attitude becomes the new standard everywhere.
Try now to give your cat the bestContact info
United Kingdom
- meow@katkin.com
- katkin.com
4.6
Excellent
13K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Back door data grab and subscription, over zealous marketing
**Update** Thank you Katkin for your reply. I already gave a member of your team full details yesterday. I disagree. The subscription - and how to cancel it - was not obvious, whereas the constant over-done marketing was. Having now seen other reviews, I see I am not alone. Cat owners like us need to be able to easily click and order as required, not sign up to and constantly change your default volumes (at my own time and expense). Your volumes are too much for our cat. If you make real changes, we're likely to return (as long as my cat still wants the food). Many thanks.
**Original review**
I signed up for a sample pack for our fussy cat to try and without being aware, I was signed up to a subscription I wasn't wanting and over zealous continuous marketing - also after the company had grabbed a lot of personal details. The food has (so far) gone down well with our kittie, but being signed up without being explicitly asked and having to dig about for a way to cancel and stop the aggressive marketing has not gone down well with me.
April 7, 2026
Unprompted review
Reply from KatKin
Hi Emma,
Thank you so much for your sharing your experience it us. We are so glad to hear your cat is enjoying the food so far.
However, I am truly sorry that the sign-up process felt misleading. It is never our intention to grab data or enroll customers in a way that feels hidden. I have been sure to pass your feedback on regarding the volume of marketing emails.
Our trial box is the first order to start a convenient and flexible subscription, and we do have it stated throughout the sign-up, and I'm sorry if it was missed.
We've requested your details so we can make sure you're opted out of marketing emails and check in on your account.
We look forward to hearing from you soon.
Best wishes,
Catherine 🐈
CX Manager
Always so very friendly with such…
Always so very friendly with such personal caring service. And Edie loves her selection. Thank you Everyone at KatKin.
April 7, 2026
Unprompted review
Reply from KatKin
Hi Rowena,
Thank you so much for your kind words. 🖤
It really means a lot to hear that the service feels personal and caring - that’s exactly what we aim for
And we’re so glad Edie is loving her meals!
Thanks again for sharing this.
Shakira 🐈⬛
Easy ordering and excellent food
Easy ordering and excellent food. My rather chunky wee man has lost weight, he’s glossy and much more energetic than before. Thanks Katkin!
April 7, 2026
Unprompted review
Reply from KatKin
Hi Julya,
Thank you so much for your lovely review. 🖤
We’re so happy to hear your wee man is doing so well, losing weight, feeling more energetic, and looking all glossy is exactly what we love to hear!
Thanks again for sharing this - it really means a lot to us.
Shakira 🐈⬛
Fresh food makes happy cat
The food delivery always arrives on time, contents are still frozen making them completely fresh and ready to go in to the freezer, my 13yr old cat loves the food and very very rarely leaves any intact she often goes looking for more. She’s much more content, has a shiny coat and sparkling eyes. So all in all I have 1 very happy and content cat.
March 25, 2026
Unprompted review
Reply from KatKin
Hi Margaret,
This is so lovely to read. 🖤
We’re so happy to hear your 13-year-old is thriving - there’s nothing better than a happy, content cat with a shiny coat and bright eyes!
It sounds like she’s absolutely loving her meals (and maybe even hoping for a little extra😹)
Thank you so much for sharing this with us - it really means a lot.
Shakira 🐈⬛
Very good experience
Very good experience, nice food, delivery was smooth
April 2, 2026
Unprompted review
Reply from KatKin
Hi Natalia,
Thank you so much for your lovely review. 🖤
We’re so glad to hear you’ve had a great experience and that everything from the food to the delivery went smoothly.
Thanks again for sharing this - it really means a lot.
Shakira 🐈⬛
The food is delivered quick and you are…
The food is delivered quick and you are kept updated on when it is arriving. Good customer service.
March 17, 2026
Unprompted review
Reply from KatKin
Hi Donna,
Thank you so much for your lovely review. 🖤
We’re really glad to hear everything’s been arriving quickly and that the updates have been helpful - it’s great to know the service is working well for you.
Thanks again for sharing this - it means a lot to us.
Shakira 🐈⬛
My two cats love this food
My two cats love this food. Previously they would have really smelly trays, always hungry, never eat a full dish of food. Now they have better poos and always eat all their food.
April 7, 2026
Unprompted review
Reply from KatKin
Hi Anna,
This is so lovely to hear. It sounds like your two little ones are absolutely thriving on their fresh meals.❤️
Going from always being hungry, leaving food behind, and having those less-than-lovely smelly trays to happy clean bowls and much better poos is such a wonderful change. Those everyday little wins make such a difference for both cats and their humans.
We’re so happy to hear they’re now feeling fuller, more satisfied, and enjoying every bite. Thank you for letting us be part of their mealtime routine.❤️
Staci🐈⬛
My cat loves the food
The food is very much enjoyed by my cat and the support from the company is most welcome.
April 7, 2026
Unprompted review
Reply from KatKin
Hi Marylyn,
This is so lovely to hear. It sounds like your cat is thoroughly enjoying every meal, which is exactly what we always hope for.❤️
We’re also really pleased that the support from our team has felt so welcome along the way. Fresh food should feel just as easy and reassuring for you as it is delicious for them, so thank you for letting us be part of your little one’s routine.
Staci🐈⬛
Really great company
Really great company, constant support whenever it’s needed even for the smallest queries, the food itself fills my cat up he never begs for more and the difference to his coat and energy is clear as day compared to his previous supermarket brand, the food getting delivered straight to our door makes it easy to keep on top of.
April 7, 2026
Unprompted review
Reply from KatKin
Hi Bethany,
Thank you so much for your lovely review.❤️
We’re absolutely delighted to hear what a clear difference fresh food has made for your boy. A fuller tummy, no more begging for extra food, a beautiful coat, and that lovely boost in energy are exactly the kind of changes we love to hear about.
It means so much to know you’ve felt constantly supported too, even with the smallest questions. We truly believe no query is ever too small when it comes to our cats, so hearing that you’ve felt cared for every step of the way really warms our hearts.❤️
We’re also so pleased the doorstep deliveries are making life that little bit easier and helping you stay on top of his meals without any fuss.
Thank you for trusting us with his mealtimes and well-being. Sending lots of love to your handsome boy, and as always, our cat experts are always here whenever you need advice, support, or help with his next favourites.
Staci🐈⬛
My cats love Katkin
Excellent company, great customer service, the food doesn't smell horrible like other cat food. But most importantly my cats love it. We have been feeding it for several months and we have happy cats and clean plates. I trialled 3 of the top fresh cat foods and our cats stopped eating the other 2 after a while, but they love Katkin. Sometimes I need to bring my delivery forward by a few days and it is very easy to do. Katkin is one of my favourite companies I have on Subscription.
April 7, 2026
Unprompted review
Reply from KatKin
Hi Peg,
Thank you so much for such a wonderful review.❤️
We’re absolutely delighted to hear that after trying several fresh food options, your cats chose KatKin as their clear favourite. Cats really do have the final say, and happy cats with clean plates after several months is the loveliest sign that they’ve found meals they truly love.
It’s especially lovely to know you’ve enjoyed the fresher smell of the food too. Real, fresh meat without that usual strong cat food smell makes such a difference for both cats and their humans.
We’re also so pleased that the flexibility around bringing your deliveries forward has made subscription life feel easy and stress-free. Hearing that we’re one of your favourite subscription companies honestly means the world to us.
Thank you for trusting us with your cats’ mealtimes and happiness. Sending lots of love to your happy little plate-cleaners, and as always, our cat experts are always here whenever you need advice, support, or help with their menu.
Staci🐈⬛
Superb customer service and really…
Superb customer service and really great quality food. I had held off trying Katkin as our cat Ginger is quite fussy and I didn't want a load of wasted food and cost but he really took to it well thanks to the top tips about switching over to it and I'm delighted to say he licks his bowl clean.
April 7, 2026
Unprompted review
Reply from KatKin
Hi Caroline,
Thank you so much for such a lovely review about Ginger.❤️
We’re absolutely delighted to hear that your gorgeous fussy boy took so well to his fresh meals. We completely understand the worry of trying something new when you’re concerned about wasted food, so knowing the switching tips helped make the transition smooth and successful is so wonderful to hear.
The best part of all is hearing that Ginger is now licking his bowl clean. For a fussy cat, that really is the dream outcome and such a lovely sign that he’s found meals he truly loves.🐾
It means so much to know the food quality and customer care have both stood out for you too. Thank you for trusting us and taking the leap for Ginger. We’re so happy it’s been such a success. And as always, our cat experts are always here whenever you need advice, support, or help with his next favourites.
Staci🐈⬛
Cannot rate this company enough
Cannot rate this company enough from the quality of food, amazing customer service, delivering on time always and I even experienced personal compassion and thought. Nothing has ever been too much trouble with Katkin so giving it 10/10 for brilliance.
April 7, 2026
Unprompted review
Reply from KatKin
Hi Sarah,
Thank you so much for such an incredibly kind review.❤️
Your words truly mean the world to us. Hearing that everything from the quality of the food and on-time deliveries to the amazing customer service and personal compassion has made such a difference is exactly what we always hope every cat parent feels with KatKin.
We’re especially touched by your mention of the care and thought you’ve experienced along the way. Knowing you’ve felt genuinely supported and that nothing has ever been too much trouble really warms our hearts. That thoughtful, personal touch is such an important part of who we are.
A 10/10 for brilliance is the loveliest praise we could ask for, so thank you for trusting us. And as always, our cat experts are always here whenever you need advice, support, or a little help along the way.
Staci🐈⬛
I had a really frustrating experience…
I had a really frustrating experience with KatKin and feel like people should be aware before signing up.
I actually spoke to someone from their team on the phone, and he asked me when I wanted my next delivery. I clearly said to hold off on the next box because my cats weren’t eating the food at all. It had already been about 5 days and they wouldn’t even touch it — not even a lick.
Then out of nowhere, I get an email from DPD saying my KatKin box has been shipped and they’re waiting to deliver it. So despite me clearly asking to pause, they went ahead and sent another box anyway.
Now I’m stuck with a freezer full of food from the first trial, and another box on the way — which is not cheap. That’s about £70 going straight in the bin, because my cats simply won’t eat it. I’m not even saying the food is bad, just that my cats hate it.
They also say they send an email 4 days before dispatch to warn you — I never received anything like that.
Overall, this feels like one of those companies where you’re automatically tied into a subscription, and it’s not as clear or easy to manage as they make it seem. Maybe I missed something in the small print, but the experience has been awful.
Just be very careful, read everything properly, and don’t assume that telling them on the phone will actually stop your deliveries.
April 5, 2026
Unprompted review
Reply from KatKin
Hi Alina,
I’m so sorry to hear that your request to pause wasn't captured correctly, and that your cats haven't taken to their fresh food yet!
This is certainly not the seamless experience we strive to provide for our members.
We want to investigate exactly what happened during your phone call and why our reminder emails didn't reach you, which is why we have requested your details.
We look forward to hearing from you soon.
Best wishes,
Catherine 🐈
CX Manager
Reggie’s coat is healthy
Reggie’s coat is healthy . He has more energie and doesn’t scratch himself any more .
April 3, 2026
Unprompted review
Reply from KatKin
Hi Lesley,
Thank you so much for sharing this lovely update about Reggie.❤️
We’re absolutely delighted to hear that his coat is looking so healthy, he’s full of more energy, and most wonderfully of all, that he’s no longer scratching himself. Those little signs of comfort and well-being are so special to see.
It’s amazing how much of a difference fresh food can make, and knowing Reggie is now feeling happier, more comfortable, and thriving truly means the world to us.
Thank you for trusting us with his journey. Please give lovely Reggie a gentle fuss from all of us, and as always, our cat experts are always here whenever you need advice, support, or help with his next favourites.
Staci🐈⬛
Reply from KatKin
Hi Sharon,
Thank you so much for your lovely review.❤️
We absolutely love this. 😸 If your cat loves it, that really is the best review we could ask for. A happy cat enjoying every bowl is exactly what it’s all about.
Thank you for trusting us with your little one’s mealtimes. Sending lots of love to your happy foodie, and as always, our Cat Experts are always here whenever you need advice, support, or help with their next favourites.
Staci🐈⬛
Excellent Service - happy cat!
Highly recommend KatKin after trying other makes of fresh meat catfood. My cat loves these meals. Good range, easy to order/adjust choices, delivered in recyclable boxes and packaging.
Just a shame it's got to be portioned in plastic - tins would be better.
April 6, 2026
Unprompted review
Reply from KatKin
Hi Dot,
Thank you so much for your lovely review. 🖤
We’re so happy to hear your cat is loving the meals!
We completely understand your thoughts on the packaging, and it’s something we care a lot about too. At the moment, we use our trays because they can safely withstand our gentle cooking process and keep the food fresh and safe, which unfortunately, tins aren’t able to do in the same way for this type of product.
There also isn’t currently a widely available alternative that meets both food safety standards and is accepted through standard recycling streams, which is why our trays aren’t kerbside recyclable just yet.
That said, all the other packaging is recyclable or reusable, and we’re actively working on more sustainable solutions. It’s something we’re always looking to improve while keeping your cat’s food safe and high quality.
Thanks again for your thoughtful feedback - it really means a lot.
Shakira 🐈⬛
Never any waste
Never any waste, from products to packaging. Extremely thoughtful concept
April 1, 2026
Unprompted review
Reply from KatKin
Hi Pam,
Thank you so much for sharing this lovely feedback.😻
We’re delighted to hear that your cat is enjoying the food and you're seeing no waste!
Thanks again for your feedback and for choosing KatKin.
If you need anything at all, our Cat Experts are here 7 days a week.
Best,
Issy🐈
Amazing quality and service
Amazing quality and service. I’ve seen a huge improvement in my cat’s health and feel like I’m doing my best for him by choosing Katkin.
April 5, 2026
Unprompted review
Reply from KatKin
Hi Helen,
Thank you so much for your lovely feedback! We’re thrilled to hear your cat is happy and doing well on his KatKin meals. 😻
Thanks again for your support, and please don’t hesitate to get in touch if we can help with anything at all.
Best,
Issy🐈
My experience isn't unique.Read the low reviews wish I did. This is a subscription trap. Be prepared to throw a lot of money away.
For clarity, the order was processed on the third, which is a day they were closed somehow.
Just when you feel like you're getting somewhere, you'll be hit by a subscription. And you need 3 days' notice to change the date which I wasn't aware of and I got told on a bank holiday of all days that my payments been taken. And that there's nothing I can do about it. And I've told them I don't want to throw all this food away, but You just get a generic email back. And then a message from DPD saying, they were delivering it anyway, which is a real shame. I had real high hopes for this product. But turns out that it's just a scam to get you in a subscription. They must make so much money.I have people not paying attention to the fact that they've opted into a subscription for such a lot of money as well. I've just about got the cats to start eating. And I've still got a freezer full of food and they've just spent me by 150 pounds more of it. That I can't possibly store. And I told them not send it out and then the next thing. I just get s DPD notification saying we're expecting a package, but they've told me that it's too late, still even though DPD haven't got the package so I've got no choice than just to throw it in the bin which is really unpleasant to do. With an animal product, I feel really upset and disappointed.
To clarify they've still not even acknowledged my emails, but they still managed to find time to reply to this funny that isn't it?I assume you are not going to email me. As they stated, this whole set up is just a way to get you to fall into a subscription.They don't ask you if your cats eating it.They make it look like they care.And then they just arbitrari, send you out an enormous order. Read the small print.This is a scam.
April 5, 2026
Unprompted review
Reply from KatKin
Hi Darren,
Thank you for sharing your feedback. I’m genuinely sorry to hear you’re feeling frustrated. This certainly isn't the experience we want for you or your cats.
To clarify, we do offer Katkin as a flexible subscription. This is stated throughout the sign-up process. Because our fresh meals are personalised to your cat's needs, we require 3 days' notice for any changes or cancellations. This allows our kitchen team to prepare and avoid disruptions. Once a payment is processed on a deadline, the order is already being prepared and assigned to our couriers, which is why we're unable to stop the delivery even if the DPD tracking hasn't updated yet.
We never want to see high-quality food go to waste. Since your freezer is currently full, perhaps a friend, neighbor, or local animal shelter might be able to make use of the delivery? We have also requested your details so we can take a look into this further.
Best wishes,
Catherine 🐈
CX Manager
Beware - you get put into subscription unknowlingly
Ordered the trial offer after hearing about it on Instagram. At no point did it state i was signing up yo a subscription. I’ve looked at my order confirmation email and it is not mentioned there either. Only found out when i had notification they were taking money and sending another load of it.
I received a call last week from them to ask how my cat was getting in. I told them it would it touch it. The call was difficult as whoever phoned me had me on speaker phone and sounded like they were driving which i thought odd and unprofessional.
Anyway, tried yo cancel it by stating my reasons (poor transparency about it being subscription) but it would not accept it. After trying several options for ‘reason’ I'm cancelling, the only one it would accept is ‘my cat died’.
Would not use again purely on their ses tactics.
April 5, 2026
Unprompted review
Reply from KatKin
Hi Briony,
Thank you for taking the time to provide this feedback. We truly apologise for the frustration caused regarding the subscription terms and the difficulty you experienced with our cancellation flow.
While we do clearly outline the subscription details during the sign-up process and send reminders, we understand that it did not feel transparent to you.
Regarding the phone call, we would like to assure you that our team does not drive whilst on calls. However, we are sorry to hear about the background noise and any unprofessionalism you experienced. We take this feedback seriously and will address it with our team.
I am also very sorry to hear about the trouble you had with our cancellation form. This is certainly not the experience we want for our customers. We'd like to take a look into this, which is why we have requested your details.
We look forward to hearing back from you and getting this resolved.
Best wishes,
Catherine 🐈
CX Manager
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