KCOM Reviews 4,047

Super helpful and very fast and easy

The staff at kcom are always polite and will do there best to help you with any prpblem you have.great company and staff.

Had our internet installed today by Matt and Jake. Both were very efficient and polite.
I had to be out and the guys ensured that the job was finished by time I had to go they even sorted the app on my phone as I’m not very good with stuff like that.
Definitely a pleasure to have them fit the equipment and nothing was too much trouble. You couldn’t tell where they had been once finished.
A credit to KCOM thanks guys

Looking for a faster broadband at competitive prices and local call centre Kcom ticked all the boxes for me.

Speed are fantastic very helpful and there we fantastic with my 2 year old daughter

KCOM has proven to be a reliable and caring service. Especially getting older, technology can be confusing but KCOM are patient and kind. I came back to them after trying one of the new providers and tell all my friends, that KCOM is the best service around. I’ve been back with them a year now and when my contract came to an end, found once again the help and advice I was given, is second to none. I’m a very happy customer.

Reliable network reliable engineers and work carried out as promised

Quick, service. Reporting problem easy.

Fantastic experience with k com.
Quick to answer the call. Questions answered, fast service and advice. Prompt appointment and book in. Set up direct debit without issue really polite and pleasant. Completely different experience to sky. I would recommend kcom any day over other broadband providers. Great customer service, local staff and efficiency

KCOM we're cheaper than previous supplier. The download and upload speeds were excellent and way faster than previous provider.
Recommended.

Great service

I had problems with my account due to Sky trying to get me to order every product they sold, Victoria at KCOM made sure my KCOM account was still secure and up and running, also Matt from tech support was able to help me with my buffering problems and broadband speeds, both were very helpful and polite, and able to sort out my problems.

Matt and Jake installed our KCOM broadband today and they were absolutely brilliant. They were professional, efficient, and made the whole process completely hassle-free. Both of them are a absolute asset to the company. Couldn’t be happier with the service! thank you both, Margarita & Craig 🤩🤩🤩

Outdated false advertised packages to lure you in thinking they're helping with discounts... my package advertises as over £70 per month, discounted down to £50.

For 900mbps down and 500mbps up.

When we see others offering 2.3Gbps for £30 per month with its annual increases for the next 5 years is STILL cheaper than Kcom.

And provides you with actual wifi6 routers, not cruddy amazon eero wifi boosters (boosting a slow service signal isn't going to improve anything)

Dedicated download speeds and uploads, not overall speeds split and shared, each is their own.

Kcom for decades have been relying on having the monopoly in hull, now we have new providers, offering over 2x the service at a fraction of the cost kcom would charge.

I had a full instal at my new address. Both engineers were very good and helpful. They put the router and did the external wiring to my expectations. They did a really good job and pleased with the service.

Very helpful to my needs of usage of internet

Arrival time was between 8 and 12 and they arrived at half eight.
By ten they were finished and I was online.
Friendly helpful gents and I was online straight away.
Minimal disruption and very efficient

Matt and Jake were very efficient and friendly and informed us at each stage of the installation. Great upload and download speeds. Would recommend KCOM to other broadband users.

Just renewed my Broadband package from 500 mbps to 900 mbps with the price staying at the slightly cheaper then my old package which was going to rise to £70 per month. No brainer.

Jordan & Sam installed our new WiFi today. It was a tricky installation but they were thoroughly professional throughout and gave us great advice. I would highly recommend.