KCOM Reviews 

I was able to soeak directly to a person and they were helpful explaining my queries however obscure they may have been.

Matt and Jake came to install our new internet after just moving into a new home. They were both so lovely! Great with my children, pets and overall just lovely guys. Highly recommend

From my initial ordering at telephone house the experience has been positive. The young lady at the reception was very good and sorted my query quickly. I was given a date of installation by the engineer and received my router etc the very next day. The engineer also sorted my change of provider information so it was a seamless change.
The 2 technicians arrived at the time that was agreed and they fitted and then sorted my WiFi for my phone and TV. They respected my property and we're very professional.
Since I have been using the system I am very pleased with it.

I like everyone else was pulled into changing providers because it was cheaper... what a mistake that was. I have now returned to Kcom and couldnt be happier. The way the staff handled my enquiries and installation was first class. Everything i asked was answered proffessionally and with respect. From the first call to follow up after installation has been so easy with staff helping any chance they could. I am now experiencing uninterupted internet. So despite being a little more expensive i would 100% recommend Kcom for all your needs after all you get what you pay for. Well done Kcom and all the staff involved in my returning back to the fold.

I had great experience with Ellis and Blake when then came to connect my broadband. They were both friendly, professional and very helpful throughout the installation. They worked efficiently, explained everything efficiently. I would definitely recommend Ellis and Blake.

simple change over so far,not used the service yet, but at this point cannot see any problems

Broadband is stable and quick but the contract terms are long 2 yr the pricing is expensive and customer service is poor

Simon was lovley told me everything I needed to know

Ayo was very patient and helpful and he got me back on line.

I am very happy with the service I got they were very helpful and quick they arrived on time and in less than 1 hour they were finished i would recommend to anyone to turn to kcom

Greg and jason were spot on. Polite helpful and efficient

Easy self installation and system up and working quickly and good service so far and friendly staff member that gave all relevant info when ordered

While on phone with technical support I was helped fast and a good chat too brilliant work thank mac you was extremely helpful

I found it a very pleasant and easy process when ordering and transferring from existing broadband supplier. It was seamless.

Great installers

Needed to set up broadband after moving in, Dan was very helpful over the phone and got everything sorted there and then. Very easy process and happy with the price.

Completed a home move form on 5th August for an activation date for 4th September they still couldn't get me connected for this date.
Was told on the 4th September that everything should be working, only to be told 30 minutes later that I needed to allow a further 6 working days for everything to update.
This came and went with no connection. Dealt with Oliver and Sheena from this point and these two are the reason I haven't given one star.
Gave me alternative tests to carry out but none resolved the issue so was told to call to arrange an engineer visit.
I did this and was told an engineer would visit on 30th September.
Upon ringing twice yesterday to find out details of the appointment, neither member of staff could even locate the appointment.
Was called back by Ryan today who did his best, but to tell me the clown that I had originally spoken to hadn't booked the appointment correctly and now they can't send an engineer until mid October some 6 weeks after the initial activation date and 10 weeks after I completed the initial home move form!
Have raised as a complaint but even to get a response to that takes 10 days, and will no doubt I will get a template response to this review telling me to 'reach out'.
Brilliant company if you like dealing with staff who can't even book a simple appointment correctly.

Had our install this morning, with Gregg and Jason. We could not have asked for two of the most kind respectable installers. Both made sure all work was carried out correctly and all mess cleared away. Highly recommend these lads. Great service. Thanks again Mr & Mrs Wood

I went through to the wrong department but I was quickly transferred to sort out our house move. Tony was excellent, he set it all up for us and explained everything quickly and efficiently.

The staff are always friendly and it made part of a stressful situation the complete opposite. Thank you everyone.

K com engineer was very helpful and knowledgeable .