Just had KCOM instal full fibre today. Only been in a few hours but so far working perfectly. A special mention has to go to the two engineers, Blake and Ellis. In what were really atrocious condition... See more
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Review summary
Created with AI, based on recent reviews
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We had Matt and Jake install our fibre optic broadband. Consulted well with us to work out the best route into the property and were quick and efficient. Ensured all our devices were working after cha... See more
Company replied
Never really give reviews as can’t be bothered but fair play to kcom from start to finish it’s been very easy and the speed of the internet has been amazing, considering I was paying more for less wit... See more
Company replied
A very easy and smooth transaction with friendly staff. Made changeover very easy especially kcom informing my old supplier of my defection. Went for top package with 2 routers and saved approximately... See more
Company replied
Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Good call
Good call, polite, although felt the caller was a little too friendly
June 5, 2026
Unprompted review
Reply from KCOM
Good morning,
We’re sorry to hear this. We’ve requested your contact details so we can look into it further. Please don’t hesitate to get in touch.
Kind regards, Ella.
Overall great product
Overall great product, great and easy delivery via amazon. Had to call customer service to verify router configuration. However, due to the simplicity of connectivity/ setup i thought i was not doing the right setup BUT it turned out the setup was so simple with No interaction needed i was panicking for no reason. Great great product.
May 29, 2026
Unprompted review
Reply from KCOM
Good morning Michael.
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
Brilliant service
Lovely lads, really fast job. Good laugh and explained everything perfectly. Top marks
June 12, 2026
Unprompted review
Reply from KCOM
Good morning Ewan.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
Great OneTouchSwitch experience when…
Great OneTouchSwitch experience when switching from my old provider to KCOM. And the team was super helpful with the queries. 100% recommend now that the packages are more competitive.
June 5, 2026
Unprompted review
Reply from KCOM
Good morning Sanjay.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Reliable broadband
I've been with KCOM for many years and have always found them to give an excellent service. My contract was due for renewal and I was offered what I consider a good deal. It was easy to renew my contract and a follow up query of mine was answered promptly and efficiently.
June 12, 2026
Unprompted review
Reply from KCOM
Good morning Mark.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Excellent
Just had KCOM, only took just over an hour. Special mention to Matt and Jake who installed everything, great customer service, thanks again Matt! Highly recommend
June 11, 2026
Unprompted review
Reply from KCOM
Good morning Carly.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Great Customer Experience
On time, took me through step by step, great couple of guys who took pride in their work with a smile
June 11, 2026
Unprompted review
Reply from KCOM
Good morning Dave.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Super helpful and very fast and easy
Super helpful and very fast and easy
June 11, 2026
Unprompted review
Reply from KCOM
Good morning Justine.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
The staff at kcom are always polite and…
The staff at kcom are always polite and will do there best to help you with any prpblem you have.great company and staff.
June 10, 2026
Unprompted review
Reply from KCOM
Good morning Alan.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Had our internet installed today by…
Had our internet installed today by Matt and Jake. Both were very efficient and polite.
I had to be out and the guys ensured that the job was finished by time I had to go they even sorted the app on my phone as I’m not very good with stuff like that.
Definitely a pleasure to have them fit the equipment and nothing was too much trouble. You couldn’t tell where they had been once finished.
A credit to KCOM thanks guys
June 9, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Broadband Choice
Looking for a faster broadband at competitive prices and local call centre Kcom ticked all the boxes for me.
June 8, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
We’re grateful for your support and thrilled you’re enjoying our service.
Many thanks,
Adrian
Speed are fantastic very helpful and…
Speed are fantastic very helpful and there we fantastic with my 2 year old daughter
June 2, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
KCOM is the best.
KCOM has proven to be a reliable and caring service. Especially getting older, technology can be confusing but KCOM are patient and kind. I came back to them after trying one of the new providers and tell all my friends, that KCOM is the best service around. I’ve been back with them a year now and when my contract came to an end, found once again the help and advice I was given, is second to none. I’m a very happy customer.
May 31, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thank you for your kind words - we’re delighted you’re happy with our reliable and caring service.
Many thanks,
Adrian
Reliable network reliable engineers and…
Reliable network reliable engineers and work carried out as promised
June 1, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
Reply from KCOM
Good Afternoon,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Fantastic experience with k com
Fantastic experience with k com.
Quick to answer the call. Questions answered, fast service and advice. Prompt appointment and book in. Set up direct debit without issue really polite and pleasant. Completely different experience to sky. I would recommend kcom any day over other broadband providers. Great customer service, local staff and efficiency
June 8, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
KCOM we're cheaper than previous…
KCOM we're cheaper than previous supplier. The download and upload speeds were excellent and way faster than previous provider.
Recommended.
June 8, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Reply from KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
I had problems with my account due to…sky
I had problems with my account due to Sky trying to get me to order every product they sold, Victoria at KCOM made sure my KCOM account was still secure and up and running, also Matt from tech support was able to help me with my buffering problems and broadband speeds, both were very helpful and polite, and able to sort out my problems.
June 8, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Excellent service from Matt & Jake!
Matt and Jake installed our KCOM broadband today and they were absolutely brilliant. They were professional, efficient, and made the whole process completely hassle-free. Both of them are a absolute asset to the company. Couldn’t be happier with the service! thank you both, Margarita & Craig 🤩🤩🤩
June 5, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
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