Kiss the Hippo Coffee Reviews 

106
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the delicious, high-quality coffee, noting its rich flavor and consistent excellence. Many also appreciate the quick, timely delivery of orders and positive interactions with friendly, helpful customer service. However, some customers noted significant issues with customer service, including unresponsiveness, dismissiveness, or encountering unhelpful AI bots. A few other people also felt that staff members were rude or unprofessional. There were also occasional mentions of coffee being bitter or over-roasted, and concerns about small cup sizes or inadequate packaging.

What people talk about most

Product

People report positive experiences with the product, particularly praising the delicious and consistently... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the coffee for its delicious taste and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the exceptional... See more

Staff

Users describe ambiguous interactions with staff, with some customers reporting highly negative experiences.... See more

Delivery service

Reviewers mention positive feedback about delivery service, with customers noting that their orders arrived... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fell in love with the taste of the coffee and the little red hippo when in London. Signed up for 4-weekly bean subscription which is really easy to manage online, trying different regular blends or th... See more

Rated 5 out of 5 stars

Great tasting coffee choices, suited for everyone's taste. Quick and friendly customer service!

Company replied

Rated 5 out of 5 stars

I have used KTH for several years and the have always been brilliant, I love the coffee, the convenience and the customer service. I had a small issue yesterday and they sent me a replacement which j... See more

Rated 5 out of 5 stars

Delicious coffee and arrived on time. Many others may provide beans but they certainly don’t have the same class and flavour as KTH!

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop
  4. Coffee Store
  5. Coffee Wholesaler

Written by the company

London's First Carbon Negative Coffee Company


Contact info

3.7

Average

TrustScore 3.5 out of 5

106 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.7

All reviews

(106)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Coffee Subscription

We have a monthly subscription with Kiss the Hippo and haven’t regretted signing up. We get a new coffee ground perfectly for a pour over every 2 weeks. The flavours of the coffee are outstanding with one of our favs is lady maymar

October 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Consistently fabulous and flexible!

We've been subscribers ever since we first tasted this incredible coffee in 2020. The subscription service has become more flexible and convenient over time (pausing when you go away; ordering sooner if you're getting low) and we get consistently fantastic, fresh and flavourful coffee beans to our door. We've recommended to so many friends over that time who've become converts. We literally never buy any other coffee now and even most barista coffees locally don't stand up to the quality and flavour of what we can make at home. Couldn't rate highly enough!

October 11, 2022
Unprompted review
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Rated 5 out of 5 stars

I would literally kiss the hippo 😘

Kiss the hippo provides a fantastic subscription service! Their coffee is perfect, so fresh & smooth, and always delivered promptly. It’s been well over a year and I wouldn’t buy my ground coffee from anywhere else!

October 9, 2022
Unprompted review
Rated 5 out of 5 stars

Great coffee beans

I am subscribed to their monthly subscription service and my experience so far has been nothing but perfect. The coffee beans are great. The subscription itself is flexible and straightforward. I have recommended it to multiple friends

October 9, 2022
Unprompted review
Rated 5 out of 5 stars

Best coffee beans out there

Originally tried the pods as part of a Deliveroo promo! They were amazing, which lead me to buying some beans and ultimately; signing up to a monthly subscription! I love coffee & work in the coffee industry & can confirm these are the best beans I’ve ever had

October 6, 2022
Unprompted review
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Rated 4 out of 5 stars

Compostable!

We moved to kiss the hippo coffee as we can put the pods in our compost bin which is a major selling point. Coffee is always on time and its easy to change charge dates in your account. Only negative is applying discount codes. The old code is never removed so you need to contact them to remove it. Every-time you have to do this through their contact form and it can take a while for someone to get back to you.

October 9, 2022
Unprompted review
Rated 5 out of 5 stars

Great coffee

Great coffee, I use the coffee subscription each month. Always delivered on time and a nice consistent product, thanks!

October 9, 2022
Unprompted review
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Rated 5 out of 5 stars

Great place to order coffee

Big fan of Kiss The Hippo. I regularly buy beans from them, they are consistently high quality and provide rapid delivery.

They are also carbon-negative which is great to see from a coffee roasters. Nothing but positive experiences!

October 7, 2022
Unprompted review
Rated 5 out of 5 stars

I have a monthly subscription and the…

I have a monthly subscription and the coffee that I get is always of a high quality and often something that I might not pick out for myself. Their naturally processed coffees are some of the best around.

October 9, 2022
Unprompted review
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Rated 5 out of 5 stars

Great Coffee

Whether it's grabbing a coffee on the go or their locally roasted coffee subscription, I can't fault Kiss the Hippo. Great reward points scheme too 😉

October 9, 2022
Unprompted review
Rated 5 out of 5 stars

Loyal subscriber…

Been a subscriber for well over a year now. High quality and they always source exciting coffee beans.

October 1, 2022
Unprompted review

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