Klockmagasinet Reviews 3,079

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Really good price and efficiency with help and delivery! My wife was really happy when open the package. Maybe u guys should work better on the present package and delivery comunication but otherwise... See more

Rated 5 out of 5 stars

The item I bought is going to be a Christmas gift at a fantastic price which was more expensive everywhere else. I can't comment on the watch yet, but I have high hopes for a great product from Samsu... See more

Rated 3 out of 5 stars

The ease of finding what I wanted was good. Availability, use of website, etc. Pricing also good. Delivery, including tracking, was very professional. Overall I am very satisfied with the service,... See more

Company replied

Rated 5 out of 5 stars

Packaging was great the box came in perfect condition of course the watch as well! The shipping was superfast. Great experience definitely would shop again.

Company details

  1. Shopping & Fashion

Written by the company

Från Klockmagasinet hittar du ett av nordens största utbud av klockor och smycken från populära brands som Casio, Garmin, Rosefield och många fler! Vi är auktoriserad återförsäljare för alla våra brands. Gratis leverans för alla orders över 1000 kr. Vi erbjuder dessutom gratis gravering och 90 dagars öppet köp.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

NOT happy 000

June 28, 2025
Klockmagasinet logo

Reply from Klockmagasinet

Hey,

we apologize that you are not satisfied with the quality of our service.

Rated 2 out of 5 stars

Horrible

I paid for express shipping and it still took 5 days, traveling from Finland to Denmark, then Germany, to arrive in Sweden. Really? It was impossible to send directly to Sweden ? Really?
And they didn’t apologized, offered to compensate me for delay and inconvenience, not acknowledging it at all. Don’t even have an address or phone number, this website is imaginary company.

July 1, 2025
Klockmagasinet logo

Reply from Klockmagasinet

Hello,
thank you for your feedback.
We apologize that your express delivery took longer than expected and for any inconvenience caused by the shipping route. We understand your frustration and will forward your comments to our logistics partner for review.
Our customer service team is always available via our contact form, and we are happy to assist you directly with any concerns regarding your order.

Rated 3 out of 5 stars

The battery is bad

The battery is bad.
I have used it only for one month and the wrist band caused a skin rush. This never happened with watches.

Besides those two negative things, the watch quite high-tech with so many interesting features.

June 9, 2025
Klockmagasinet logo

Reply from Klockmagasinet

We’re very sorry to hear about the issues with the battery and the wristband causing a skin rash. It’s concerning that this occurred after just one month of use, and we take such feedback seriously. We’re glad to hear you find the watch high-tech with many interesting features. We’ll investigate the battery performance and the wristband material to address these problems. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Extremely dissapointed with the service…

Extremely dissapointed with the service from Klockmagasinet. Orders a Watch over 4 weeks ago and havent recieved it yet. Have tried to contact Klockmagasinet 3 times without any response through email. No phone number or further contact details. I dont know if im ever will recieve any Watch or if they Will response. The watch was a birthday gift to my brother and it was weeks ago. I dont recommend anyone trusting this company! Its probably a scam.

May 30, 2025
Unprompted review
Klockmagasinet logo

Reply from Klockmagasinet

We are deeply sorry to hear about your disappointing experience with Klockmagasinet and the delay in receiving your watch. We understand how frustrating it must be, especially since it was intended as a birthday gift for your brother. Your concerns about the lack of response and communication are completely valid, and we take this matter very seriously. We are investigating the issues with your order and the lack of response from customer service to ensure this is addressed promptly. Thank you for bringing this to our attention, and we are committed to resolving this for you.

Rated 1 out of 5 stars

Worst customer service

The watch is fine, but the customer service is awful. They either don’t respond or give useless replies. If something goes wrong, don’t expect any real help.

June 3, 2025
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Reply from Klockmagasinet

Apologies that you have not received the necessary service from our customer support. We strive to do our best to ensure customers leave with a positive experience. This time, we have not succeeded in that.

Rated 3 out of 5 stars

Late delivery, incorrect information

Very bad experience buying from Klockmagasinet. Delivery not in time and information sharing was not updated and aligned between them.

May 26, 2025
Unprompted review
Klockmagasinet logo

Reply from Klockmagasinet

Hi,

Thank you for your review.

We apologize for the inconvenience, and that the delivery time of the preordered product was pushed back by the manufacturer.

If a product is in presale, we inform on our website the delivery time according to the estimation we have received from the manufacturer. Sometimes the delivery time can be pushed back by them, and sadly we do not get any updated information until the first deadline is up already. This is something we are working on with our suppliers.

Kind regards
Customer Service/Klockmagasinet

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