PlushPad 

Hello I want to know if I’m able to get air filled tire’s

Long wait for items delivery. After very light use the metal handlebar snapped and no reply from customer service with regards to problem solving or warrenty advice don't waste your money with this Company

Scooter is brilliant and my loves it but the rev part on it has broke and I’ve emailed but keeps saying not delivered.was wondering how I go about sending it back to be repaired as I have only had the scooter 3 weeks.could you reply to this so I can get it sorted asap thanks

Electric scooter is brilliant and was a good price. My son is very happy with it. There was a delay with the delivery which I was informed about. I would say order early if your ordering for a gift. My order arrived on the 10th working day not the 3-4 working days as stated.

Placed an order on the 17th Jan22 for electric scooter today is 3rd March no scooter no refund trying to ring and email no response awful service just don't know what to do next .They told me in one email that I needed a name on my house to deliver scooter after I supplying them with full address and postcode as I don't have a name on my house ridiculous maybe someone can help me out if yee had same experience

So far, so good…we have received the scooter in quick time with lots of updates and tracking regarding delivery.
It was easy to put together, and works well.
I just hope the customer service is as good, if we need help further down the line .

I received my scooter happy with it but if you order one DHL says they don't receive it or just collected and that's all u here don't worry it still comes

The scooter is very good super easy to set up and use it has lots of features at a very fair price. UK support team are always happy to help with my queries kept up to date with shipping via text all in all very happy with the purchase.

I have sent yous numerous emails yous dont reply my email is kazazaza ect you seem to answer my review on here but wont reply to my email under consumer rights act 2015 I have the right to a full refund so please reply to my email asap

Ordered a scooter and had nothing but issues with it. LadsPad do not take any ownership and just pass the issue over to Aovo pro who never respond. The scooter sold was very poor quality, after having various issues, I finally got some repairs completed after 2 months of waiting and a week later, the scooter has basically split into two. 3 months later and numerous emails I am still sitting with a broken scooter. Disgusted by this company and Aovo pro. Now going to tradings standard to try and resolve 😟 stay well clear
24/02/22 update, LadsPad seem to tell everyone to check their spam and try snd make out on their reply to a poor review that they are trying to resolve things when they are not. There is no emails in my spam folder and I am being totally ignored. Do not buy through this company, after a discussion with citizens advice. a complaint letter is being sent this week.

06/04/23 one year later Ladspad reply after ignoring all my emails. Yes, 1 year later. Too late, the scooter has been thrown away. Do not use this company

Great scooter, very happy with my purchase and Happy at the service we received

I am again very pleased with my excellent scooter I love it love lads pads and love guy called Jamie just amazing value and just over the moon with how fast and powerfully and easy to control it is same as other scooters bought from u love from me always

great service even though delayed due to demand..always kept up to date with info and product great so far..

Awful service, the company is a joke your item never turns up. My son saved his Christmas money to buy 3 preditor figures over £100 on the 31th December. Now we are on the 14th February 10 emails later had one reply saying it may take time, however items still haven't arrived. I have a very upset boy with nothing to show for Christmas. I am extremely dissapointed with the customer service we have received (none) and as a company you should be ashamed of yourselves.
They do not respond to emails or answer the phone.
I've taken it up with the credit card company now as haven't heard back from them . They may feel the same way if the owners son or daughter has lost their Christmas money . Feel free to contact me regarding this matter you have all my details.

*After leaving this review Jamie from Ladpad contacted me. He was very apologetic and offered a full refund, which I have now received. He also said we could keep the items should they arrive. (They haven't as yet) Jamie then asked me to edit my previous review. When this wasn't done straight away he then text me a link to do so les than 24hrs since our last communication. (The most contact they've had with me since December)
You state in your reply that it is unusual for items to be so delayed, however on speaking to Jamie, he said that you has had lots of problems with this manufacturer and have had to issue many refunds this week alone, therefore, I am confused with this comment.
Whilst the monies have been refunded and offer to keep the items if they arrive is nice, I find it hard to change my original rating. It seems you will only contact customers if they leave a negative review and pass blame to other colleagues and the manufacturer. Communication is an integral part of customer service and this is something your company is lacking in. It's just a shame it took a negative review for you to finally respond to my numerous emails and phone calls. It also makes me wonder how many of the positive reviews on here are also edited at LadsPad request!!!??? Buy from this company with caution!! I know I won't be using them again.

I ordered a scooter for a Christmas present there was a delay with the item, this was due to delivery issues from the supplier not LadsPad. Jamie kept me updated regularly therefore I was not concerned that I would not receive the scooter in time for Christmas.
Scooter arrived before Christmas, it was well packaged, just as described online and my grandson is loving it.

Thanks ladspad, quick delivery 2 half days from order to front door, scooter well packaged and spot on,will definitely use again.

Brilliant Company kept upto date with delivery scooter arrived it was well packaged really pleased with it and already charged.

Turned up on time well wrapped always very quick when emailed looking information

My order arrived in good time and the tracking service made sure I knew when it would arrive. When my scooter arrived I was able to have it Uk and running in less than 30 minutes and that’s including setting up the App. On scooter was already charged so took it for a ride and it was and has been great. I can only recommend LadsPad to anyone who wants a great scooter and just as good service delivery.

AovoPro scooter Excellent company and excellent product.