This company will take your money send you a broken scooter. You complain and send it back and then they do not refund your money, send your scooter back or even answer your emails. Then they complain... See more
PlushPad
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Order received after only three days. We are extremely happy with the product. I think it must depend on what product is ordered because we've had a great experience with both Customer Service and the... See more
Couldn’t ask for better customer service absolutely brill Jamie kept me updated through my purchase journey. Thanks to ladspad I have one happy 12 year old since Xmas day he has never been off it. I’d... See more
Excellent product, great service and communication. I mistakenly thought a part was missing and customer service/after sales care was so helpful. My fault there was no part missing my husband had alre... See more
People also looked at
Excellent customer service
Excellent customer service. Bought for Christmas and told it was going to be delayed. Never had to chase once as Jamie constantly kept me updated. Turned up in time and the scooter is brilliant. Would definately purchase from Ladspad agaim
Great communication from Jamie
Great communication from Jamie. My grandson loves the scooter. So we are all happy
My son is so happy with his scooter and…
My son is so happy with his scooter and the service was brilliant
Amazing customer service
Amazing customer service! Had a delay on item over Christmas kept us informed on a regular basis and it came in good time happy with the item it’s amazing definitely recommend!
Thank you
Fantastic scooter!
My son was so pleased with his scooter. He’s been on it every day since christmas and has so much fun on it. I definitely recommend buying from lads pad, 10/10
Excellent communication
Excellent communication, fast delivery, my son loves his scooter would definitely recommend Ladspad.
WOW…….
Excellent product, great service and communication. I mistakenly thought a part was missing and customer service/after sales care was so helpful. My fault there was no part missing my husband had already taken it out of box and put it somewhere safe however didn’t tell me. My son was so pleased with the scooter his friend has now got one from here too.
Great scooter bad delivery time
Delivery was really long and every time I tried to complain I got an automated email reply and it was the same email every time as a reply, other than that the scooter is amazing for the price scooter is still working fine charges we’ll best scooter I could get for my daughter.
Definitely recommend
Great ppl to deal with Jamie kept intouch with us all the time even tho it was delayed he reassured us. It came n lad said he compares it to the one from halfords that's bout 500 pound so great value for money
Great scooter!!
Even though delivery was delayed, I was kept in contact of what was happening. A great scooter and a great company.
This is a further review from my…
This is a further review from my precious one. Yes there was a delay with the scooter arriving and I believe to improve the frustration the generic emails need to stop. However when the scooter arrived it was in perfect condition and my son loves it. I got the tracking number and a few days later the scooter arrived. If delivery time was sorted I would buy again
Top quality when finally came
Was quite a delay with the item, was kept reassured by email, but when item finally got ere , was really pleased with it , good quality and my boy loves it . Think the turn around time should be stated, so your not panicking , like I was . Thanks again
Great scooter
Took a bit time to arrive but that down to pre Christmas orders and a big demand for scooters, this is my second scooter and got to say it’s a lot better than my Mi365, ty
I've revived my e scooter ovvo
I've revived my e scooter ovvo, has been excellent nippy ect loving it just I'm spending email after email as it's just stopped taking charge ie think just battery why no contact with me exchange ect need back it up as only few mth old at max need take bk n sort out am not happy

Reply from PlushPad
Excellent customer service from…
Excellent customer service from Ladspad. They kept me regularly informed about the delivery of my order even throughout the xmas busy rush. My order arrived as promised by xmas day. I would definitely recommend them and would use them again.
Wonderful service and communication…
Wonderful service and communication throughout the process. Will be using LadsPad again.
Staff helpfull and gurunteed my item…
Staff helpfull and gurunteed my item would be there before christmas it was my advice is order well in advance but will defo use again but order in advance and always got back within the day thanks ladspad uk keep at it
Awful service
Awful service, your item never turns up, the lady on the phone is extremely rude, taken nearly £300 off me and I haven’t received anything! 3 days before Christmas and now my son doesn’t have his main present! You should be ashamed of yourselves
Edit: no I will not update my review as I still haven’t received the scooter as I have explained numerous times to yourselves via email and text

Reply from PlushPad
Excellent communication from start to…
Excellent communication from start to finish went out of their way to help during these difficult circumstances
scooter delivery A+
Ordered a scooter last week for my son. Got delivered today in good time for Xmas..
Happy boy Xmas day.
Thanks

Reply from PlushPad
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

