PlushPad 

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Rated 1 out of 5 stars

This company will take your money send you a broken scooter. You complain and send it back and then they do not refund your money, send your scooter back or even answer your emails. Then they complain... See more

Rated 5 out of 5 stars

Order received after only three days. We are extremely happy with the product. I think it must depend on what product is ordered because we've had a great experience with both Customer Service and the... See more

Rated 5 out of 5 stars

Couldn’t ask for better customer service absolutely brill Jamie kept me updated through my purchase journey. Thanks to ladspad I have one happy 12 year old since Xmas day he has never been off it. I’d... See more

Rated 5 out of 5 stars

Excellent product, great service and communication. I mistakenly thought a part was missing and customer service/after sales care was so helpful. My fault there was no part missing my husband had alre... See more

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Rated 1 out of 5 stars

Avoid..

Avoid... Please see my last review... LadsPad have responded to my review with an automated message, please do not be duped by this company... The item has not been delivered and they are failing to rectify this... I have requested a refund and I have received no email in response...

December 13, 2021
Unprompted review
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Reply from PlushPad

Hi Ben,

Our sincerest apologies for his, However, according to the courier your parcel has been delivered to you. The tracking number is below. Please enter your post code for full details of delivery.

https://www.yodel.co.uk/tracking/JJD0002249779750684/CF831GA

The driver has confirmed delivery to yourself in person at your address. He has provided the GPS location at your location. However, if you believe this to be untrue, please fill out and return the "non receipt of goods disclaimer form" we have sent you. The driver will then be under investigation and if he is found to be at fault a claim will begin. We will contact you with the outcome.

In the meantime, admin team have informed me you would still like delivery. Please confirm this asap and we will dispatch another scooter to you from our UK warehouse.

Best,

The LadsPad Team

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Rated 1 out of 5 stars

No scooter no scooter no scooter no…

No scooter no scooter no scooter no scooter

December 12, 2021
Unprompted review
PlushPad logo

Reply from PlushPad

Hi Christian,

Our sincerest apologies for his, However, according to the courier your parcel has been delivered to you. The tracking number is below. Please enter your post code for full details of delivery.

https://www.yodel.co.uk/tracking/JJD0002249779750697/HX26DE

The driver has confirmed delivery to yourself in person at your address. He has provided the GPS location at your location. However, if you believe this to be untrue, please fill out and return the "non receipt of goods disclaimer form" we have sent you. The driver will then be under investigation and if he is found to be at fault a claim will begin. We will contact you with the outcome.

In the meantime, admin team have informed me you would still like delivery. Please confirm this asap and we will dispatch another scooter to you from our UK warehouse.

Best,

The LadsPad Team

Rated 1 out of 5 stars

Poor value for money …

Do not waste your money with this company. Take your money send your item that's takes forever anyway. Them it breaks over an over. They don't even respond won't give me a refund. My son used his scooter for a couple of month's. Not it's been sat there for nearly a year. It's a total disgrace

December 12, 2021
Unprompted review
PlushPad logo

Reply from PlushPad

Hi Claire,

Sorry to hear this. Please rest assured we do not leave our customers with a broken product, the repair or replacement is free of charge so long as the Issue falls within the manufacturers warranty. If not we can still repair but there would be a cost for a repair.

However, I can't currently find you on our system. However if you email with the subject line "CLAIRE" Will get back to you straight away and have this resolved.

Please email "hello@ladspad.uk" directly with this issue and we will make sure it is resolved.

The majority of warranty issues seem to be fixed rather swiftly as a whole, however, as we are out of the loop for much of the warranty process, it wound be helpful If you could possibly forward any email correspondence you’ve had with AOVO to “hello@ladspad.uk”. We will endeavour to into things to ensure AOVO are resolving specific issues as quickly and swiftly as possible for our customers and to see if any improvements can be made.

Once again huge apologies for the delay to the resolution on your order.

Best,

The LadsPad Team

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Rated 4 out of 5 stars

So this is a totally honest review.

So this is a totally honest review.
I ordered mine on the 7th of November and only received the scooter a couple of days ago.
It's not very reassuring getting the automated emails in response however I have the up most sympathy for business that trade out of the country at the moment and with scooters been in such demand I bet there are hundreds or enquiries daily. Working in retail I absolutely understand the nightmare business are having with delivery of stock and working amongst other businesses I see its a wide spread issue.
I received my order finally! yes it took a while yes I got worried Id had my money taken and wasn't receiving the item but I did and eventually and its really fab! Hopefully it continues to work as it should as I have seen other reviews of them breaking 😬 but I know of others personally that have ordered off This website and had no issues with there's so 🤞

December 9, 2021
Unprompted review
Rated 5 out of 5 stars

The scooter arrived and it's fab

The scooter arrived and it's fab! There was a small delay but it is to be expected at the moment. The customer service team kept me updated at every step of the way so I did not feel in the dark. I would happily recommend ladspad to my friends and family!

December 9, 2021
Unprompted review
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Rated 5 out of 5 stars

Quiet and Smooth Ride

Initially there was a delayed with the order but company kept me informed. I actually wanted to test the scooter before leaving a review. I am happy to say I am amazed how strong built it is, it’s very quiet and smooth.

December 4, 2021
Unprompted review
Rated 1 out of 5 stars

Thank you for no help at all with the…

Thank you for no help at all with the warranty issues for the Aovo Pro scooter. You just passed the buck and after I stated this in a review you asked me to take it down and you would help. Well your help was again not good. I will not be taking my review down. As a disabled customer I feel you took the money and ran. Shame on you.It is now a shock not you cannot find my name when you emailed me 2 weeks ago not providing much help as normal. You were also in the loop with the emails to Aovo scooters. Stacey I think replied for your company.

December 3, 2021
Unprompted review
PlushPad logo

Reply from PlushPad

Hi Glenn,

I'm sorry to hear you're having trouble with the scooter. I can't find your name on our customer database. You may have been emailing the warranty center directly. Please can you send us an email to "hello@ladspad.uk" with the subject line "Glenn" and we will get back to you straight away.

The majority of warranty issues seem to be fixed rather swiftly as a whole, however, as we are out of the loop for much of the warranty process, it wound be helpful If you could possibly forward any email correspondence you’ve had with AOVO to “hello@ladspad.uk”. We will endeavour to into things to ensure AOVO are resolving specific issues as quickly and swiftly as possible for our customers and to see if any improvements can be made.

Once again huge apologies for the delay to the resolution on your order.

Best,

The LadsPad Team

Rated 5 out of 5 stars

So my order was a little bit delayed…

So my order was a little bit delayed but through the whole process Jamie kept me up to date with what was going on I panicked a little bit because of a couple of reviews that had been wrote but sure enough the order came basically I’m 100% happy with the product and the service but don’t always take some plant pots opinion as fact 👍

December 2, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic there was a…

Absolutely fantastic there was a problem with my order they kept me in the loop at all times absolutely cannot fault them brilliant company definitely definitely buy again and and recommend to anyone
6 Stars !!

December 2, 2021
Unprompted review
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Rated 1 out of 5 stars

Faulty scooter and no solution still..

I've had exactly the same problem as another reviewer. Bought a scooter with a 24 month warranty. After 6 months it stopped working. Told to go to Halfords to get it repaired and I'll be reimbursed. Halfords won't touch it as it's not purchased my them. Noone in my area repairs scooters. Emails unanswered so now stuck with a faulty £300 plus scooter. AVOID.
The order was made in my partners name which is why you can't find it on your database. Ladspad have been in touch but a month later and we are no further forward. Avo Pro (manufacturers) say it's not their problem. Update Feb 2022 after this review we had contact from ladspad who asked me for all the info again and as soon as they found out it was a iscooter the communication stopped. They ignored my emails. Is this because you don't have a warranty with iscooter????

November 30, 2021
Unprompted review
PlushPad logo

Reply from PlushPad

Hi Emma,

I'm sorry to hear you're having trouble with the scooter. I can't find your name on our customer database. You may have been emailing the warranty center directly. Please can you send us an email to "hello@ladspad.uk" with the subject line "Emma" and we will get back to you straight away.

The majority of warranty issues seem to be fixed rather swiftly as a whole, however, as we are out of the loop for much of the warranty process, it wound be helpful If you could possibly forward any email correspondence you’ve had with AOVO to “hello@ladspad.uk”. We will endeavour to into things to ensure AOVO are resolving specific issues as quickly and swiftly as possible for our customers and to see if any improvements can be made.

Once again huge apologies for the delay to the resolution on your order.

Best,

The LadsPad Team

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Rated 1 out of 5 stars

DO NOT SHOP HERE EVER!!

So, this all started on Jan 11th when I ordered 2no scooters, I was then told that the scooters I had ordered would not be ready for another 4-6 weeks but an alternative option is available at no extra cost to which we took.
I made it very clear within an email which I still have requesting the warranty period, which I was told via email is 2 years.
Within 2months of purchasing, 1no scooter decided it did not want to charge any longer, having called Ladspad I was told via email again to go to Halfords and have this checked and repaired and send the receipt on to them, (I have never heard of this before). Halfords told us unless it was purchased from them they cannot check or service this.
Having called and emailed Ladspad numerous times, I get absolutely no response.
This is a really bad company who do not deal with your issues and are hear to take your money ONLY.
Hope this helps someone before they go through what we are still going through.

Update - Ladspad are now saying they have not received any of my emails, below is a list of dates I received emails from you. Yet again another reply not worth even reading.

Jan 11th, 12th, 18th, 20th, 28th

November 22, 2021
Unprompted review
PlushPad logo

Reply from PlushPad

Hi Kurt,

Huge apologies for this we don't appear to have any emails from you since January. Please could you try emailing from different Email address as it's very possible recent emails could have found their way into a spam folder. When you send an email please can you set the subject line to "KIRK".

Please rest assured we will get back to you straight away and we will resolve this for you.

Best,

The LadsPad Team

Rated 4 out of 5 stars

Delivery takes longer than stated but orders do arrive

Ordered an electric scooter on 1st November and it was delivered 17th November. There have been some negative reviews of this website so I had been very worried that it would not arrive at all. Emails to Ladspad were quickly answered. Once the courier tracking started, it was very good step by step progress. My son is yet to use it but it looks good so far. I would say do use this website but bear in mind that delivery takes a bit longer than expected.

November 19, 2021
Unprompted review

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