PlushPad 

Brilliant communication throughout to inform me of the small delay that occurred in these uncertain times. My kids will love these and wish you all the best in the future. Keep up the hard work.

Scooter arrived in pristine condition, Jamie from ladspad kept me updated throughout, and what a pleasant attitude, customer service was amazing, will definitely be in touch again for something else as exciting as my aovo Pro,

Although I had to wait longer than expected, my daughter is having great fun on the Scooter.
Thanks to Jamie and Stacey for keeping me informed

Despite the current economic climate I was kept up to date by the staff at lads pad and although the delays weren't their fault they did what they could to assist me. Brilliant customer service Stacy is a legend and deserves a footballers wage.

!!!!!!PLEASE PLEASE PLEASE AVOID THIS COMPANY!!!!!!!
I can’t believe the other reviews being so similar to my experience. I never leave bad reviews but If this helps someone else from going through the stress I have since August then it’s worked. It states on their website that the scooters come from a UK stockist which is a complete lie! I was fobbed off to Figo also, in China, and I wait between 2/3 weeks for a reply! My sons scooter snapped in half. I see that this is a common occurrence on these scooters so very clearly a fault yet they’re still selling them to customers! Since august I’v been trying to get a replacement, I sent the scooter back, well to Figo at an address on the south coast of England and so now I am without a scooter completely that I paid for! The company don’t want to know. A girl called Stacy palms me off and so now I’m making a complaint via the consumer ombudsmen. Don’t do it to yourself this Xmas guys, not worth it at all.

I'm really happy with the service and the scooter. I was kept up to date with the delivery which was slightly delayed but nothing major. I have tested the scooter and it is in good working order so it is now hidden in the garage ready for Christmas! 🎄🤶

Had an issue with the scooter after a short period of time and there was a breakdown of communications that went on for a period of time however once the CEO was made aware he went above and beyond to rectify the issue and put steps in place so this shouldn't happen again

Update ! I would like to commend the MD of ladspad for his recent actions , it was a shame it took so long to get this response , but I have been reassured that this was an unfortunate breakdown of communications , the MD took a massive step to personally phone me and wholeheartedly apologise for this breakdown in what would and should have been a straight forward process, he dealt with this swiftly without compromise ( he also assured me he was taking the necessary steps to avoid this happening to any future customers).

Terrible service. My sons scooter has snapped in half. They offered a replacement but only when I send the scooter back . They sent me a postage label for 1kg... urm think it weighs more than that.

I have now requested a refund but they dragging their heels even though it has been agreed. They still want the scooter back even though I have sent numerous photos.

No replies to text that Jamie called me from now scooter returned. Still awaiting refund, not replacement.

I am speaking to trading standards and going to post all over social media !!!!!!!!!!

Yes you have as I have the tracking notice and no emails from you.

Thanks for the refund finally !

I never read reviews before I ordered. I'm glad I didn't as I probably wouldn't have ordered. However I ordered 2 scooters and they did come later than expected. I felt Customer service wasn't as good as it probably could be. I had to chase delivery service and there was allot of back and forth with emails. I feel that if I'd have not contacted via email I wouldn't have received an update on my order. And you can't contact the telephone number on the website. I was worried like most that it was a scam more so that I'd spent just short of £600. The scooters arrived and are still boxed up and waiting for santa 🎅 hopefully there are no issues and when these are built up on Xmas day.

Stay away from this LadsPad seller!!!
Check other reviews before even considering doing a pirchase from this website.
Placed order on 8th of October and still no scooter or refund today 7th of November!!
There's a "Stacey" over emails or a "Jamie" over ph text messages but never replies back.
Received txt from "Jamie" to wish me to enjoy my scooter...that I never even see it ?!
Emailed to LadsPad to complain about this text Received from Jamie 5 days ago but no reply since.
When placing order they advertise that you'll receive the order between 3-7 working days and email to announce you that tracking number of your order will follow....NONE OF THIS WILL HAPPEN!!
Long story short, tomorrow will be One month since ordered and no tracking number even received not to mention the scooter but a text from Jamie wishing me "all the best and to enjoy my scooter...!!"
Hi there,
Tracking number provided by you lately still shows me in Germany since Saturday which I found strange this coming from DHL!
Once I'll receive my order I'll let you know
Thank you
Updated: Finally received email back from LadsPad notifying me that DHL lost my package and new scooter sent. This time got tracking number also received within a week.
Thank you Trust Pilot I have to mention as until posted the review here was no answer from LadsPad!..maybe just a coincidence!
Didn't ride it yet but will soon. However hope it won't snap in half as loads of reviews mention this.
I wouldn't buy again from thus site that's for sure, my personal opinion . It's a Chinese company who I believe is it based in Poland!!

Original item got lost in mail by parcel force. LadsPad investigated this for me themselves and immediately dispatched me a replacement once it had been confirmed parcel was classified as lost/missing by parcel force.
They phoned me direct to inform me of this and i had the replacement within 4 days. don't blame Ladspad for the loss and as such they get a 5 star item is brilliant and the service i received and customer support was A1.

So much for looking into my case and refunding that evening. Haven’t heard a thing from them. As I said I can prove they received the scooter I am willing to post for you.

Ordered a scooter after searching for a long time to find a good deal. Saw this on ladspad and thought I would give it a go, read a few negative comments but ordered one anyway. So glad I did took a few weeks to come but advised all long by ladspad what was happening. Me and my kids love it and quite fast for the price you pay

After searching online for the best deal on a good quality electric scooter I found ladspad’s site. The offer did sound a little too good to be true, I expected to have issues at best & never see a scooter or my cash at worst. Well, I was absolutely delighted when ( a little bit late but no big deal ) my scooter arrived & I’m smitten with it. Although the scooter didn’t arrive on time, Stacy & Jamie kept me informed & explained why the delay was occurring, actually I did check, there was transport issues, like no petrol at the pumps, anyway, I would recommend Ladspad, if it’s a gift just order it early 😀 thanks to Stacy, Jamie & the whole team, I’m 54 but that scooter makes me feel 16 again, now you can’t put a price on that,
Regards,
Peter McMillan

Brilliant service of jaime kept me informed every way with my scooter and fantastic came with in few weeks and could keep track on every move 👍

Okay it took awhile but it is fine, Brexit is the problem, I love it, no puncture's not like the air wheel. 🤗

Order was a little delayed but nothing major. Ladspad always replied to my emails quickly keeping me in the loop

My son loves his scooter and it was a great price for such a high spec, so was very pleased.
There was a slight delay with delivery due to post brexit regulations, but that was through no fault of the company and Jamie kept me updated throughout.
Would highly recommend this company....Great product and great communication and customer service!

Overall a great company to deal with. Although there was a delay, Jamie kept me up to date throughout the whole process. I was disappointed to find out the charger only has a 2 pin adapter and not an attachment for a 3 pin. Aside from that I would strongly recommend Ladspad

Although the scooter was late arriving, Jamie kept me up to date and so far we’ve had no problems with it. My son loves it and is happy, so I’m happy too. Great communication!