PlushPad 

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Rated 1 out of 5 stars

This company will take your money send you a broken scooter. You complain and send it back and then they do not refund your money, send your scooter back or even answer your emails. Then they complain... See more

Rated 5 out of 5 stars

Order received after only three days. We are extremely happy with the product. I think it must depend on what product is ordered because we've had a great experience with both Customer Service and the... See more

Rated 5 out of 5 stars

Couldn’t ask for better customer service absolutely brill Jamie kept me updated through my purchase journey. Thanks to ladspad I have one happy 12 year old since Xmas day he has never been off it. I’d... See more

Rated 5 out of 5 stars

Excellent product, great service and communication. I mistakenly thought a part was missing and customer service/after sales care was so helpful. My fault there was no part missing my husband had alre... See more

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Rated 5 out of 5 stars

Scooter arrived today and very happy…

Scooter arrived today and very happy with the build quality, I've had a fantastic service and been kept upto date and received my tracking Monday and my scooter delivered Tuesday teatime, I highly recommend ladspad , thankyou Mr Turner

October 26, 2021
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Rated 4 out of 5 stars

Very good scooter and battery life

I was a bit worried at first because of no or little communications from the company but the scooter arrived in time and my gf is very happy about it and the price is very affordable and the battery life last longer except for a minor plactic mud guard holder at the back which broke on the first day of use as its not very strong otherwise the scooter is very good and reliable. I would recommend to buy from this company and I hope the communications between customer and seller becomes better in the future.

October 6, 2021
Unprompted review
Rated 4 out of 5 stars

Purchased two scooters from lads pad at…

Purchased two scooters from lads pad at Christmas and one broke in august. I emailed to tell them and Stacy emailed back an hour later. She assured me the scooter would be replaced and it has been. Stacy answered every email I sent and got in touch with aovo as they didn’t respond to some of my emails. I told Stacy I needed the scooter back for the upcoming weekend as I had waited a month already and i received it the day after. Great at customer service and I would recommend this company. Thank you Stacy.

October 2, 2021
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Rated 5 out of 5 stars

Bought a scooter for my daughters…

Bought a scooter for my daughters birthday 16th October and I would recommend anyone who is looking on getting there kids one this the place to order it from LADSPAD thay respond really fast to any emails you my need to send and are a really friendly company to deal with.. thank you guys so much

October 1, 2021
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Rated 5 out of 5 stars

Brilliant service

Great welcoming company
Good quality products fast shipping time.Recommended to anyone who wants somethink worth there money
👍

October 1, 2021
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Rated 1 out of 5 stars

My son's scooter has broke

My son's scooter has broke, and we have sent it back to the company about a month ago since this incident; they have not been replying to our emails. The scooter cost us 300 pounds, and that is a lot of money. We are considering contacting citizen advice for further support. I do not recommend you buy any scooters from here.

September 21, 2021
Unprompted review
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Reply from PlushPad

Hi Erika,

Huge apologies for this. We have been liaising with AOVO regarding this situation and they have said there is a solution in place. Please check your spam folder in case there is any email replies from AOVO regarding this and if so please can you contact them back asap and reply to their latest email in order for this issue to be resolved. Please can you send us an email to "hello@ladspad.uk" with the subject line "ERIKA" and we het back to you today with a resolution.

The majority of warranty issues seem to be fixed rather swiftly as a whole, however, as we are out of the loop for much of the warranty process, it wound be helpful If you could possibly forward any email correspondence you’ve had with AOVO to “hello@ladspad.uk”. We will endeavour to into things to ensure AOVO are resolving specific issues as quickly and swiftly as possible for our customers and to see if any improvements can be made.

Once again huge apologies for the delay to the resolution on your order.

Best,

The LadsPad Team

Rated 4 out of 5 stars

I recently bought an electric scooter…

I recently bought an electric scooter from ladspad,the scooter is great ,but it took a little longer than specified to arrive .all in all a good service and I would use them again .

September 15, 2021
Unprompted review
Rated 1 out of 5 stars

Ladspad aren't even worthy of 1 star!

Ladspad aren't even worthy of 1 star!
DO NOT ORDER FROM HERE. I brought an electric scooter for my son and it broke within 40 days of having it. They sent out a new part for us to fix ourselves, which did not work. We were then told to send it off to AOVO. I sent the scooter on 22nd May 2021. Its now 15th September 2021 and I still haven't received it back. I've sent 100's of emails, at first I got a reply explaining its in a queue to be fixed, then eventually they told me its in transit and would send me a tracking number, now I just don't get a reply. I've had nothing for a month. Ladspad aren't helping and I get the same message "AOVO will get back to you". Well they don't! I've asked for a refund and Ladspad have refused. I may as well have thrown £300 in the bin as I have absolutely nothing to show for it!

** edit for reply to Ladspad"
AOVO emails are not in my junk mail. I check my junk mail regularly. Explain why would I have received emails in the past then all of a sudden stop receiving messages from AOVO! Stop trying to cover up yours and their incompetence. AOVO have not sent me a message since I asked for tracking information that was on 8th August 2021 it is now 30th September 2021. To all those that wish to purchase anything from Ladspad - DON'T DO IT !!!

**** New Edit 04/11/2021 ****
Still haven't received my scooter back from AOVOPRO - I still haven't had a reply from them. I'm contacting Ladspad quite regularly and they are taking no responsibility. They say warranty with AOVOPRO and thats it. DO NOT BUY AN AOVOPRO SCOOTER OR ANYTHING FROM LADSPAD!

September 15, 2021
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Reply from PlushPad

Hi Deborah,

I can only sincerly apologies for this. I have no idea why AOVO have taken so long to resolve this and send your scooter back. I can see there has been some progress this morning and you now have the eta from the new scooter. I am happy this is soon to be resolved. Please get in touch when it has been resolved and I'll send you some free accessories for the scooter.

Best,

The LadsPad Team


------------------------------

Hi Deborah,

Huge apologies for this. I have been liaising with AOVO regarding this situation and they have said there is a solution in place. Please check your spam folder in case there is any email replies from AOVO regarding this and if so please can you contact them back asap and reply to their latest email in order for this issue to be resolved.

The majority of warranty issues seem to be fixed rather swiftly as a whole, however, as we are out of the loop for much of the warranty process, it wound be helpful If you could possibly forward any email correspondence you’ve had with AOVO to “hello@ladspad.uk”. We will endeavour to into things to ensure AOVO are resolving specific issues as quickly and swiftly as possible for our customers and to see if any improvements can be made.

Once again huge apologies for the delay to the resolution on your order.

Best,

The LadsPad Team

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Rated 5 out of 5 stars

Ladspad have been great with my order…

Ladspad have been great with my order even though it was late which is probably due to COVID 19 which means lack of drivers throughout the world which has slowed orders from coming through and been on time but through it all they have kept in touch many thanks made my little boy very happy :) Darren

September 13, 2021
Unprompted review
Rated 3 out of 5 stars

No tracking??

Ordered from ladspad, got a scooter from them, was informed I would receive a text message of my tracking, still not got anything

What’s going on

September 10, 2021
Unprompted review
Rated 5 out of 5 stars

Scooter arrived easy to set up chuffed…

Scooter arrived easy to set up chuffed with it. Good co to deal with. Jamie kept me informed an over all very pleased. Really good to do business with. All the best for the future. Have a good 1. Very fast scooter

September 10, 2021
Unprompted review
Rated 1 out of 5 stars

Worst experience ever.

I ordered this item for my son. So, he went out on it very excited. Few minutes later he came back with the handle bar dismantled front the scooter. This came lose whilst he was riding as the holes for the screws were not the correct size or vice versa. I contacted LadsPad and advised of the issue, the first response I had was why did I let my son take it out of the screws were lose, I tried to explain that they became lose whilst he was riding and as I tried to tighten them they simply would not tighten. After a few exchanges of email I was told that the scooter was under warranty by Aovo and they are the people who could send a replacement part to me, surely the scooter should be under 14 day money back guarantee from LadsPad. Eventually Aovo got in touch and said they would send me a replacement bar out which would come from China and take a few weeks. I explained that I am not willing to compromise my child’s safety and want a refund. I then sent approximately 40 emails to LadsPad and Aovo, both blaming each other and no one taking responsibility. Finally after I send them the guidelines on the Law and consumer rights and a possible visit to the small claims court they decided to refund my money. Please don’t buy from LadsPad they are the worst company I have EVER dealt with, customer service does not exist.

September 9, 2021
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Rated 5 out of 5 stars

Excellent

Excellent. Great value and fun. But dont try it if you have had a few drinks.

September 9, 2021
Unprompted review

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