PlushPad 

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Rated 1 out of 5 stars

This company will take your money send you a broken scooter. You complain and send it back and then they do not refund your money, send your scooter back or even answer your emails. Then they complain... See more

Rated 5 out of 5 stars

Order received after only three days. We are extremely happy with the product. I think it must depend on what product is ordered because we've had a great experience with both Customer Service and the... See more

Rated 5 out of 5 stars

Couldn’t ask for better customer service absolutely brill Jamie kept me updated through my purchase journey. Thanks to ladspad I have one happy 12 year old since Xmas day he has never been off it. I’d... See more

Rated 5 out of 5 stars

Excellent product, great service and communication. I mistakenly thought a part was missing and customer service/after sales care was so helpful. My fault there was no part missing my husband had alre... See more

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Rated 5 out of 5 stars

Excellent

Excellent service from LadsPad, I ordered my AovoPro scooter and on the 8th day It was delivered which was awesome, it really is a great scooter, me and my family have had amazing fun on it, I want to say a big thank you to Jamie and he’s team especially Stacy who kept me updated all the way, I would highly recommend LadsPad as your goto company.

Geoff

September 7, 2021
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Rated 5 out of 5 stars

Thank you very much

Thank you very much, great service fantastic service and communication if everyone will do their job like this success guaranteed. Thank you again

September 3, 2021
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Rated 1 out of 5 stars

Would give this company zero stars if I…

Would give this company zero stars if I could but can't would advise anyone thinking of buying from them Do Not bought two hoverboards from them waited ages to get them after multiple emails/ being messed around received two hoverboards that was wrong colour now one doesn't charge again multiple emails later only to get no response from Jamie

August 27, 2021
Unprompted review
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Reply from PlushPad

Hi Mark,

We have no recent emails from you. Are you sure you are emailing our email address? Please email "hello@ladspad.uk" with the subject line "DODD" and we will get back to you.

Just as a reminder, the hoverboards have a 12 month manufacturer warranty. Batteries have a 3 month warranty as per the website. Seeing as your order was over a year ago you are no longer covered under warranty. However, we can repair but there would be a charge. I'll await your email.

Best,

The LadsPad Team

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Rated 4 out of 5 stars

Ordered 14th august received 28th…

Ordered 14th august received 28th august, shipping delays unfortunately, I was kept advised by Email and was advised it would be asap, scooter has arrived and seems
Great, daughter delighted so all in all very happy- did read the bad reviews (after I’d paid) and was a little worried but I had no need to be

August 27, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic

Communication was of high standard throughout . Small delay in postage but to be honest it still arrived much sooner than I expected
Scooter is fantastic quality
Happy to support a small business ☆☆☆☆☆

August 15, 2021
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Rated 5 out of 5 stars

Very happy with scooter

Always been wanting to have one of these scooters. Finally found a reliable website which was ladspad which delivered me the scooter. Very good and a happy customer here. Would purchase again.

August 13, 2021
Unprompted review
Rated 5 out of 5 stars

Replacememt part

Once again the service was excellent, I had to ask for a replacement part which was dealt with promptly and arrived very quickly. So again thank you for your excellent and courteous service LADSPAD BRILLIANT!

August 13, 2021
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Rated 4 out of 5 stars

The delivery was a bit overdue however…

The delivery was a bit overdue however the service is great the scooter came with 24 month warranty which is really good, my scooter had a problem with the battery though and I've only had it for just less than a month, however the warranty should cover it :)

August 13, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted with LadsPad and…

Absolutely disgusted with LadsPad and aovo. I brought my son a aovo pro scooter that was faulty which resulted in the handlebars coming off whilst my son was riffing it causing a bad accident and many bruises etc when contacted I was told to fix myself and sent a you tube video. I managed to do what was indicated however it was still not safe and the faulty dangerous scooter broke again this time causing quite serious damage to my son. I contacted both LadsPad and aovo and was told to return for a refund … this is exactly what I did only to be told upon receipt that they would not refund me and I would have to accept a second hand one in return not even a new one! I responded stating that was not acceptable (this was months ago) I had no response no refund and no replacement!! I am now taking the matter through a solicitor. Do not buy this scooter and do not expect any kind of acceptable response should they send you a faulty item. Absolutely disgusting. My son has autism and this whole matter has caused him much distress.

Having received a response from LadsPad after my review I would like to state that all emails sent to aovo I have copied LadsPad in so you have all of the information regarding this already. I have not received a response there is no email in my junk folders. My case has clearly been pushed aside and not being dealt with so please do not make out my complaint has been dealt with as IT HAS NOT.

August 11, 2021
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Reply from PlushPad

Hi Gem,

Huge apologies for this. I have been liaising with AOVO regarding this situation and they have said there has been a solution in place for a while but they have been awaiting your response. Please check your spam folder in case there is any email replies from APVO regarding this and if so please can you contact them back asap and reply to their latest email in order for this issue to be resolved.

The majority of warranty issues seem to be fixed rather swiftly as a whole, however, as we are out of the loop for much of the warranty process, it wound be helpful If you could possibly forward any email correspondence you’ve had with AOVO to “hello@ladspad.uk”. We will endeavour to into things to ensure AOVO are resolving specific issues as quickly and swiftly as possible for our customers and to see if any improvements can be made.

Once again huge apologies for the delay to the resolution on your order.

Best,

The LadsPad Team

Rated 4 out of 5 stars

Really good

Really glad that I ordered one from here for my daughter, she's been really excited about it and she says it goes really fast up to 32 kmh and going down hill 40!! 10/10 would recommend! :)

August 10, 2021
Unprompted review

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