Didn’t receive any notification of closure. Just opened site and checked to see any of my goods sold. Panic when found website closed and it says all returned when didn’t receive any notification or... See more
Company replied
Lampoo
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Over six months ago I requested for returns of my brand new designer boots and sunglasses. Lampoo has delayed returning them and making different excuses. And now saying they can’t find them and offe... See more
Company replied
First time using Lampoo and was a little cautious at first. I purchased a pair of MiuMiu sunglasses - they were exactly as described and like brand new. Came beautifully presented in Lampoo paper wit... See more
Order was quickly at my house( i live in Milan…..) and unfortunately i had to return. All was arranged very well. Now order is back and we’ll see when my money is in my account. Sono fino adesso m... See more
Company details
- Clothing Store
- Bag Shop
- Fashion Accessories Store
- Online Marketplace
- Used Clothing Store
- Women's Clothing Store
Written by the company
Lampoo is a platform dedicated to pre-loved luxury fashion and accessories, offering an easy and convenient way to buy and sell. Unlike other second-hand luxury platforms, Lampoo will manage the whole process for you so that selling is effortless. With a team of Luxury Experts and Authenticators to verify each item, and free shipping and returns, you can find unique luxury pieces that you'll love forever.
Contact info
Via Albricci 9, 20122, Milano, Italy
- +39 0249462186
- customercare@lampoo.com
- lampoo.com
People also looked at
Excellent customer service
Excellent customer service.
I made an order and unfortunately it was looking like the package from Lampoo would be 2 days later than expected. Whilst this isn't normally an issue, I am away from my usual address for approx 1 month so wouldn't be able to take delivery.
When I called Lampoo, they helpfully checked with their logistics team on the exact arrival date, and when it was confirmed that the package would be too late, it was easy to get a full refund.
Thank you for making it so straightforward, especially over the phone!
May 17, 2023
Unprompted review
Advertisement
If you are buying new with tags think again!
Bag arrived wet but that’s probably not the fault of LAMPOO but the courier. I ordered new with tags, but the diamanté on the bags are missing in several areas. The other bag I ordered new with tags also has defect in that the gold metal finishing looks old. There was also no tag on it so I don’t know whether this was new with tags. Overall I would not order again.
May 5, 2023
Reply from Lampoo
Dear Becks,
We are heartbroken to hear that for you the experience was bad with Lampoo.
By checking your order and review, I can see that you have never phoned us or sent us an email saying you received damaged items. We always assist our customers for any issue, providing support and assistance via email, live chat, over the phone and on Social Media.
I would kindly ask you to provide us photos of the damages via email to customercare@lampoo.com. In this way, we can report the issue directly to our boutique partner and solve the issue together.
Thank you. Lampoo - Customer Care
Reply from Lampoo
Dear Ine,
We are really sorry to read your words, as Lampoo is a serious company.
When checking your reporting, we realised that Lampoo has no orders, no communication from you of what is mentioned in this review on and no information on our databases.
I would like to inform you that if you have a request or doubt about a product, you can reach us at customercare@lampoo.com.
All products are authenticity checked by our internal team of experts, who have a huge experience in the world of fashion in the most iconic designers. For us the authenticity is fundamental and we intervene promptly when a case like this is reported to our Customer Care.
I would also like to inform you that you can find all this information on our website in the “Authenticity” section.
We would appreciate a feedback from you based on a real experience on Lampoo.com.
Please do not hesitate to contact us for any requests. Thank you. Lampoo - Customer Care
They sent me the wrong item
They sent me the wrong item. And what I ordered is where I don't know now. They take a long time to respond,and reply with a non-helpful message. I will definitely not buy from this site again.
May 2, 2023
Unprompted review
Reply from Lampoo
Dear Maida,
We are extremely sorry to read this review saying our replies are non-helpful and take a long time, as Lampoo replies as soon as possible within 48 working hours and we are trying to solve the issue since the beginning.
As we have already reported to you, by mistake our logistics has shipped to you a wrong item. However, the correct item is already in transit to your address and it will be delivered soon. Unfortunately, as Lampoo ships many orders, it can happen and we have always the aim to improve our service.
We greatly apologise on this and in order to help you we are in contact with you continuously to update you and solve the issue as soon as possible.
We will continue to keep you posted on your shipment. We apologise again for the inconvenience and hope to see you again on our website. Thank you. Lampoo - Customer Care
Advertisement
I like the way my product was wrapped…
I like the way my product was wrapped and also the authenticity of the product
April 25, 2023
Exemplary … to be recommended
An amazing quick response and efficient delivery.
Presentation excellent and packaging good and secure
April 24, 2023
Love this designer shop
Item arrived sooner than expected and exactly as described - I’m delighted with it and the price was very reasonable.
April 24, 2023
Advertisement
Excellent!
Excellent quality and very well preserved items, every detail from description to the photos are carefully mastered, extra care packaging, unexpected fast delivery - to sum up : expectations exceeded!
April 21, 2023
Good, but delivery issues
Good website and packaged nicely. Sadly both my ordered had delivery issues. The first one went awol for a while after being told what day it was arriving and then being cancelled. The second one I paid for next day delivery but it still didn't arrive for a week, which seems like a waste of money.
April 20, 2023
Reply from Lampoo
Dear Dara,
We are really sorry to read your words, as Lampoo is a serious company and our aim is always to deliver all the orders that we receive daily.
Considering that Lampoo is very precise in shipping orders, we immediately refunded the cost of express shipment to apologize.
We hope to see you again soon on Lampoo.com.
Thank you. Lampoo - Customer Care
I’m incredibly happy with my purchase
I’m incredibly happy with my purchase, it matched the description perfectly. Well packaged and arrived very quickly too (UK, within one week)! I also had a great experience with customer service when I had a follow up question.
April 28, 2023
Unprompted review
Advertisement
Great secondhand bargains if you found…
Great secondhand bargains if you found something you like then snatch it up quick! The service is super smooth and customer service has been excellent so far. Purchasing and returns have been a dream, I can't wait to use Lampoo more in the future for buying luxury goods at an affordable price.
April 26, 2023
Unprompted review
The item i order is fast and protected
The item i order is fast and protected. Keep us the good work. BRAVI
April 8, 2023
Very happy with my purchas
Fast delivery
Product is perfect, just what I was looking for and looks brand new. Packaged well too.
April 7, 2023
Advertisement
Fantastic site for brilliant second-hand designer wear
Lampoo is absolutely wonderful! There's a great range of designers to choose from and the pieces I have bought have all been in the most immaculate condition and sent so fast. Can't wait for my next finds!!
March 24, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.