Didn’t receive any notification of closure. Just opened site and checked to see any of my goods sold. Panic when found website closed and it says all returned when didn’t receive any notification or... See more
Company replied
Lampoo
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See what reviewers are saying
Over six months ago I requested for returns of my brand new designer boots and sunglasses. Lampoo has delayed returning them and making different excuses. And now saying they can’t find them and offe... See more
Company replied
First time using Lampoo and was a little cautious at first. I purchased a pair of MiuMiu sunglasses - they were exactly as described and like brand new. Came beautifully presented in Lampoo paper wit... See more
Order was quickly at my house( i live in Milan…..) and unfortunately i had to return. All was arranged very well. Now order is back and we’ll see when my money is in my account. Sono fino adesso m... See more
Company details
- Clothing Store
- Bag Shop
- Fashion Accessories Store
- Online Marketplace
- Used Clothing Store
- Women's Clothing Store
Written by the company
Lampoo is a platform dedicated to pre-loved luxury fashion and accessories, offering an easy and convenient way to buy and sell. Unlike other second-hand luxury platforms, Lampoo will manage the whole process for you so that selling is effortless. With a team of Luxury Experts and Authenticators to verify each item, and free shipping and returns, you can find unique luxury pieces that you'll love forever.
Contact info
Via Albricci 9, 20122, Milano, Italy
- +39 0249462186
- customercare@lampoo.com
- lampoo.com
People also looked at
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Very happy
I was concerned about buying here reading some of the reviews, but personally I had a really good experience. I needed to get though to customer services as I had a query about something, and I got through pretty quickly. The lady was very helpful. The item I ordered was as expected and it arrived in 4 days via DHL. Had I wanted to return the item, all the return labels were included inside the package with clear instructions. Easy returns are very important part of an online purchase and I have not had any experience of having to do this yet on this site, but I would definitely buy here again.
March 9, 2023
Unprompted review
Great service from Lampoo!!
I have had a great service from Lampoo. I had to do an item return and Lampoo took care of the tracking and shipping. Great service, highly recommend!
March 1, 2023
Unprompted review
Made an order and the item was out of stock
Made an order and the item was out of stock, not a good first experience and probably won’t be ordering again. I actually work in fashion with marketplaces so I know it’s not difficult to ensure stock is aligned between businesses so that customers don’t order product that’s not actually available.
February 13, 2023
Unprompted review
Reply from Lampoo
Good afternoon,
We are extremely sorry to read your words.
Unfortunately there were updating issues regarding the online inventory and the item was available on the platform but unavailable in stock.
Sometimes it can happen that an item can be sold at the same moment on different websites and marketplaces, as Lampoo sells worldwide. In addition, most of our items are unique pieces, and can happen that a buyer purchases before another one.
In addition, we informed you immediately as soon as our Customer Care knew about this and immediately proceeded with a full refund.
We are sure to see you again on Lampoo.com.
Thank you. Lampoo - Customer Care
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Return takes ages and causes problems…
Return takes ages and causes problems with Klarna
December 26, 2022
Reply from Lampoo
Dear Katharina,
We are really sorry for the issue with your return and for what you reported, as Lampoo is a serious company and our aim is always to offer the best service possible.
Regarding the refund, unfortunately we didn’t receive the notification that your item has been delivered and for this reason the refund has been issued a bit late. Once we have read your email, we have immediately refunded the amount on the payment method and in order to apologize, we would like to refund you additionally of a 40€ in Site Credit on your Lampoo profile, if you would like to create one.
We would like to thank you for your reporting, since our aim is always to improve our service and our daily work.
Thank you. Lampoo - Customer Care
Authentic products and quick delivery
I was sceptical at the beginning because my first order was cancelled.Giorgia ,from customer service is always very helpful and polite.With second order everything went perfect .
January 4, 2023
The items are as described
The items are as described, and the delivery is very fast. It is a very pleasant shopping!
January 3, 2023
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Great bag better than describe fast…
Great bag better than describe fast delivery will definitely shop again
First time buying from Lampoo great experience
January 11, 2023
Shopping on Lampoo has always been a…
Shopping on Lampoo has always been a great experience: excellent goods, short shipping times, and the most important thing, the skill and sweetness of Miss Giorgia from Customer Care that truly makes you feel good and come back with pleasure to buy again. Thank you Miss Giorgia!
January 15, 2023
Unprompted review
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Excellent service and prompt delivery
January 10, 2023
Good products, good shipping, bad site
The shipping process is efficient, the quality of the cloths high and information provided precise. It's a pity the website does not work well: it's a huge limit to their business.
January 8, 2023
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Great service Great clothes very good…
Great service Great clothes very good experience
January 8, 2023
No item received
My item was sent to the wrong address. Lampoo refunded in full. I know it may be difficult to keep up with all your customers, but contacting you is very difficult. Maybe this is something you can look into?
Once I spoke with Debora, she was very helpful.
January 1, 2023
Reply from Lampoo
Dear Sarah,
We are really sorry for the issue with your order and for what you reported, as Lampoo is a serious company and our aim is always to ship all orders as quickly as possible and deliver them to all our customers.
Your order was shipped on the 3rd of January, as the 1st our offices were closed and checking the tracking number the parcel was delivered on the 09th January.
We are communicating with you via chat and social media, providing you the correct tracking number and information about the order.
We would like to thank you for your reporting, since our aim is always to improve our service and our daily work. Thank you. Lampoo - Customer Care
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