Didn’t receive any notification of closure. Just opened site and checked to see any of my goods sold. Panic when found website closed and it says all returned when didn’t receive any notification or... See more
Company replied
Lampoo
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See what reviewers are saying
Over six months ago I requested for returns of my brand new designer boots and sunglasses. Lampoo has delayed returning them and making different excuses. And now saying they can’t find them and offe... See more
Company replied
First time using Lampoo and was a little cautious at first. I purchased a pair of MiuMiu sunglasses - they were exactly as described and like brand new. Came beautifully presented in Lampoo paper wit... See more
Order was quickly at my house( i live in Milan…..) and unfortunately i had to return. All was arranged very well. Now order is back and we’ll see when my money is in my account. Sono fino adesso m... See more
Company details
- Clothing Store
- Bag Shop
- Fashion Accessories Store
- Online Marketplace
- Used Clothing Store
- Women's Clothing Store
Written by the company
Lampoo is a platform dedicated to pre-loved luxury fashion and accessories, offering an easy and convenient way to buy and sell. Unlike other second-hand luxury platforms, Lampoo will manage the whole process for you so that selling is effortless. With a team of Luxury Experts and Authenticators to verify each item, and free shipping and returns, you can find unique luxury pieces that you'll love forever.
Contact info
Via Albricci 9, 20122, Milano, Italy
- +39 0249462186
- customercare@lampoo.com
- lampoo.com
People also looked at
Excellent condition, but with the smell of cigarette smoke
I received my order and the description at the bag in excellent condition. I will say the bag was flawless however, it did have a heavy cigarette smoke smell, which I don’t consider to be excellent condition.
January 3, 2023
Reply from Lampoo
Dear Alicia,
We are extremely sorry about this issue, we immediately report it to our selected partner, as we were not aware of this!
For the future we kindly ask you to contact us directly, so that we can handle the complaint together in order to help you. Lampoo Customer Care is always available from Monday to Friday from 10am to 1pm and from 3pm to 6pm and we are happy to support you on any kind of request!
In addition, I would also like to inform you that if you are not satisfied and wish to return the product, it is possible within 14 days since you receive it. Only safe shopping with Lampoo!
We would like to thank you for your reporting, since our aim is always to improve our service and our daily work. Thank you. Lampoo - Customer Care
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Perfect transition
December 28, 2022
Got refunded twice when i tried to use…
Got refunded twice when i tried to use it- never got the products as they were out of stock after i had Ordered
January 3, 2023
Reply from Lampoo
Dear Vaish,
We are really sorry for the issue with your order and for what you reported, as Lampoo is a serious company and our aim is always to ship all orders as quickly as possible and deliver them to all our customers.
Unfortunately, sometimes it can happen that an item can be sold at the same moment on different websites and marketplaces, as Lampoo sells worldwide.
We have sent you an email in order to apologize for the inconvenience and refunded you immediately.
However, we thank you for your reporting, as Lampoo's aim is to improve the service more and more. Thank you - Lampoo Customer Care
Excellent condition of the products
Excellent condition of the products, fast delivery service, rare items. I just wish you can put somedy the insole lenght on shoes tosee the exact fit
January 5, 2023
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👍 perfect
👍 perfect , the bag came with dust bag and same as pictures.
Not my first time with lampoo and sure not my last👌
January 3, 2023
Very kind all the time!!!
All in the shop are very kind with the customers.Then you shop on line it’s easy.Good prices good treat!
December 20, 2022
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Fantastic service, well done!
Seamless shopping and prompt delivery. Will shop again
December 30, 2022
Giorgio you’re a star!
Thank you so much Giorgia for all your help with my order! You were extremely helpful and efficient!
December 22, 2022
Unprompted review
I definetely love Lampoo's concept and…
I definetely love Lampoo's concept and website. Love the items, the quality, the professionalism and the work to always improve with new services and possibilities. Highly recommended!
December 12, 2022
Unprompted review
Excellent experience at Lampoo
Excellent experience using Lampoo services.
Debora at customer care is always kind and focused to customer's needs.
Totally recommended!
December 28, 2022
Unprompted review
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Very poor customer service
Very poor customer service!
Not able to correctly fill the invoices and send all needs information to customs. It is already month I can not receive my purse! And no one responds to emails!
December 27, 2022
Unprompted review
Reply from Lampoo
Dear Moldir,
We are extremely sorry to read your words. Our Customer Care has always replied to you in the fastest way possible, managed all the delays with UPS and with the parcel in the Italian custom. We spoke with UPS and DHL everyday and updated you in the fastest way possible.
In addition, considering that unfortunately nor DHL or UPS were able to proceed with the further steps of the shipments, we proceeded with a full refund of the missing items and an additional refund on your Lampoo profile.
I am sorry for all this, I can guaratee to you that this is not absolutely our standard at all, considering that all the other items ordered from you were all received.
I am sure we will see you again on Lampoo.com.
Thank you. Lampoo - Customer Care
I got my deliver in 3 days
I got my deliver in 3 days! Super happy! Process was smooth, product is exactly the same as described on the site.
December 20, 2022
delay in delivery
delay in delivery: For the second time in a few months I placed an express order, withe urgent delivery because it was for my daughters' birthday, and the delivery was inefficient. To date, 12 december 2022, so after 14 days I have still not received your parcel. Although there may be well-founded reasons for this delay, this is the second consecutive time this has happened and twice I had chosen the express option and paid the cost (which you reimbursed me for). This means that the web-site is not reliable in indicating the actual delivery time.
November 27, 2022
Reply from Lampoo
Dear Federico,
We are extremely sorry for what happened, I can absolutely assure to you that this is not Lampoo's standard at all. I am sorry that all this happened twice, we are really trying to improve our service when an order is shipped from our London Store.
Now, we have proceeded with the refund of the express shipping and we shipped the order again last week and it has been delivered yesterday on the 20th December as decided together with you assistant.
In addition, our Customer Care has been in call everyday with your assistant in order to always support her and you with all the additional information and updates on the shipment.
Again, we are really heartbroken for what happened and gave you also an additional refund in Site Credit to apologize for this. We did all we could in order to help you in all the steps of the shipping.
Thank you so much for your reporting, it will be absolutely fundamental for us in order to improve our service. Always.
Thank you. Lampoo - Customer Care
extremely long waiting times to respond…
extremely long waiting times to respond to emails - despite urgent request
December 9, 2022
Reply from Lampoo
Dear Rosanna,
We are very sorry to read your words, because Lampoo's goal is to respond to all customer requests.
Checking the emails you have sent us, I can see that we have always replied within 48 hours to all the requests you have made to us.
In this period, we are receiving a huge number of requests and we are doing our best to respond to all of them as quickly as possible.
We would like to thank you for your reporting, since our aim is always to improve our service and our daily work. Thank you. Lampoo - Customer Care
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UK Customer - 15 Days and no order
UK Customer, Ordered online and delivery aim has lapsed, Courier has the parcel but is begin held, presume due to Customs. Contacted the Service centre and still awaiting any reply 15 Days later. Fast to dispatch, and extremely slow and poor customer service.
November 25, 2022
Reply from Lampoo
Dear Robert,
We are really sorry to read your words, as Lampoo is a serious company that ships every day the hundreds of orders we receive, as our aim is to ship and deliver them, not to cancel them.
We are currently receiving a huge number of requests under the Christmas period and we are doing our best to respond to all our customers as quickly as possible.
Our Customer Care is handling and monitoring your case every day, and as you were told by email, if DHL will not let us know more information regarding the parcel within middle next week, we will refund you in full.
We would like to thank you for your reporting, since our aim is always to improve our service and our daily work. Thank you. Lampoo - Customer Care
Don't not buy from them there costumers…
Don't not buy from them there costumers service is slack...no one one answers the phone I am in the process of reporting them to the UK trading standards because they are not working within the UK law of the consumers Act.. they have a 14days return policy and no help at all...I have been trying to do a return and DHL refuses to accept the return twice because they claim that the invoice address is not the same as the return address in Italy I need my money back I tired of this going back and forth now.
December 8, 2022
Unprompted review
Reply from Lampoo
Dear Debbie,
We are extremely sorry that you were not satisfied with our return process.
I would like to inform you that our offices were closed on the 07th December and the 08th December for National Holidays in Italy, which is why the live Customer Care was unavailable.
We are really sorry for the problem you have experience with DHL, as it has never happened before that the courier refused to collect a parcel.
In order to help you, we have contacted you immediately on Friday 09th December in the morning, sending you another invoice for your return.
We would like to thank you for your reporting and cooperation, since our aim is always to improve our service everyday.
Thank you. Lampoo - Customer Care
Nice experience!👍❤️
Nice experience, parcels arrived quickly. Nooses packed in style! I liked it! 👍❤️
November 29, 2022
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