Lampoo 

Reply from Lampoo

Dec 2, 2022

Dear Andreas,

We are really sorry to read your words, as Lampoo is a serious company that ships every day the hundreds of orders we receive, as our aim is to ship and deliver them, not to cancel them.

I have personally checked your request and I can see that your order number 7000001189 has been shipped the same day you have placed the order. The estimated delivery date is the 05th December, as reported in the email the Customer Care wrote to you. We are extremely sorry for the huge delay in delivering the parcel, I can guarantee that this is not absolutely our standard at all and we opened a case directly with DHL. Bear in mind that you always had the tracking number to monitor it at any time, from the shipping to the delivery.

We would like to thank you for your reporting, since our aim is always to improve our service and our daily work. 
Thank you. Lampoo - Customer Care

Reply from Lampoo

Nov 23, 2022

Dear Zane,

We are really sorry to read your words.

We faced lots of order to be shipped last week and our colleagues just did their best in order to ship all the hundreds of orders that we are receiving these days. They are working day and night in order to ship all of them in the fastest way possible.
We did not ship after your reporting, lots of orders were delayed due to these reasons and they were finally shipped at the end of last week and some of them also at the beginning of this week.

I have no words to apologize regarding this because I can assure you that this is not our standard at all.

Again, I would like to apologize from the entire Lampoo Team for the inconvenience caused.
Thank you. Lampoo - Customer Care

Reply from Lampoo

Nov 23, 2022

Dear BB,

We are really sorry to read your words.

As soon as we have received your request on our official website, we immediately tried to understand better the issue and solve it. In fact, we have spoken directly with our internal team to investigate the delay of the order.

Unfortunately there were updating issues regarding the online inventory and the item was available on the platform but unavailable in stock.

Sometimes it can happen that an item can be sold at the same moment on different websites and marketplaces, as Lampoo sells worldwide. In addition, most of our items are unique pieces, and can happen that a buyer purchases before another one.

I have no words to apologize regarding this because I can assure you that this is not our standard at all.

Again, I would like to apologize from the entire Lampoo Team for the inconvenience caused.
Thank you. Lampoo - Customer Care

Reply from Lampoo

Oct 25, 2022

Dear Galia,

We are heartbroken to hear that for you the experience was bad since our aim is always to help and support for any kind of issue. We would like to reply with order:
1) Your order 2000011544 was shipped directly from one of our selected boutique partners that only sells new with tag items. You reported to us that the item was damaged without sending us photos even if our Customer Care asked you to;
2) As demonstrated directly from Debora from the Customer Care via email, we did provide all the correct documentation to DHL, they simply had delays in the UK custom unfortunately and it can happen. It is not something that Lampoo can control;
3) Debora personally checked all the calls you made and they were all made out of our operating service unfortunately, except for one call made on the 13rd October made during the operating hours which was managed by Debora.

We are sure that we will see you again on Lampoo.com and we really wait for you!
Thank you. Lampoo - Customer Care