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lemonlunar.co Reviews 

196
•
TrustScore 2.5 out of 5

2.4

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were unhappy with their experience overall. Many customers faced significant issues with their orders, frequently experiencing long delays, non-delivery, or receiving incomplete items, even after paying for expedited shipping. People also reported considerable frustration with the return process, citing difficulties in initiating returns, problems with the return portal, and being denied refunds or returns for faulty or misdescribed products. However, some customers also noted positive aspects, praising the quality of certain products, describing them as beautiful, well-fitting, and made from good materials. Conversely, a few other people also felt that products were often of poor quality, faulty, or not as described, with issues like seams coming undone or dyes staining other items. While some reviewers experienced fast and smooth delivery, many others reported significant delays, missing parcels, and a lack of communication regarding their order status.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing significant... See more

Order

Clients share negative opinions on order, with many reviewers advising against ordering from this company due... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant disappointment,... See more

Return policy

Customers consistently note negative experiences with the return policy, describing the process as bizarre... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many expressing frustration over significant... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Order at your own risk. My order took weeks to arrive, with very little transparency throughout the process. I received generic update emails that made it appear as though delays were due to shi... See more

Rated 1 out of 5 stars

Wish I’d read these reviews before ordering. Ordered through concession on boohoo. Quality is so bad for the price, the body suit has straps that are attached like bra straps but everytime you even mo... See more

Rated 1 out of 5 stars

I placed an order via Debenhams on Christmas Eve with express delivery. 3 weeks later parcel arrived with only one item of 2. Such a long returns process I don’t have hope with getting my money back,... See more

Rated 1 out of 5 stars

Excuse my language but what a shit company with slow and poor customer service. I ordered an outfit on Saturday next day delivery. Today is Thursday and I am yet to receive my package. I emailed multi... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Shoe Store

Contact info

2.4

Poor

TrustScore 2.5 out of 5

196 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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2.4

All reviews

(196)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces, great fit and received compliments all night on my new years dress! Will definitely be ordering more in the future ♥️

January 1, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experience would never order…

Horrible experience would never order again!you pay for express shipping 2-5 days and can’t get to anyone from their customer service for weeks!!! Tried to send several emails to get an update and 0 response!

December 21, 2023
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY FROM LEMON LUNAR, SCAM

This company is withholding my money and items that have been returned to them. State that they only offer exchanges but then do not provide store credit either. You can comply with their returns policy yet they still refuse to refund you. SCAMMERS. Dresses do not arrive as shown in pictures which then forces a return, they do not refund and keep your items and money and do not reply to emails when asked about this. They are breaking the law.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Bought the diamonte dress and it was stunning. Always get compliments and I love it. Still in perfect condition!

May 23, 2022
Unprompted review
Show reviews in all languages. (196 reviews)

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