lemonlunar.co Reviews 

195
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were unhappy with their experience overall. Many customers faced significant issues with their orders, frequently experiencing long delays, non-delivery, or receiving incomplete items, even after paying for expedited shipping. People also reported considerable frustration with the return process, citing difficulties in initiating returns, problems with the return portal, and being denied refunds or returns for faulty or misdescribed products. However, some customers also noted positive aspects, praising the quality of certain products, describing them as beautiful, well-fitting, and made from good materials. Conversely, a few other people also felt that products were often of poor quality, faulty, or not as described, with issues like seams coming undone or dyes staining other items. While some reviewers experienced fast and smooth delivery, many others reported significant delays, missing parcels, and a lack of communication regarding their order status.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing significant... See more

Order

Clients share negative opinions on order, with many reviewers advising against ordering from this company due... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant disappointment,... See more

Return policy

Customers consistently note negative experiences with the return policy, describing the process as bizarre... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many expressing frustration over significant... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Order at your own risk. My order took weeks to arrive, with very little transparency throughout the process. I received generic update emails that made it appear as though delays were due to shi... See more

Rated 1 out of 5 stars

Wish I’d read these reviews before ordering. Ordered through concession on boohoo. Quality is so bad for the price, the body suit has straps that are attached like bra straps but everytime you even mo... See more

Rated 1 out of 5 stars

I placed an order via Debenhams on Christmas Eve with express delivery. 3 weeks later parcel arrived with only one item of 2. Such a long returns process I don’t have hope with getting my money back,... See more

Rated 1 out of 5 stars

Excuse my language but what a shit company with slow and poor customer service. I ordered an outfit on Saturday next day delivery. Today is Thursday and I am yet to receive my package. I emailed multi... See more


2.4

Poor

TrustScore 2.5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(195)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total scam

One of the worst companys i have ever had to deal with. Was sent a dress in the wrong size, had to pay for return postage myself as they sent me a pre paid label i coud not use and 4 weeks later still no replacment has been sent out. AVOID

April 4, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY!!!!!

DO NOT ORDER FROM THIS COMPANY!!!!!

THEY ARE A SCAM! They delete comments on instagram.

I would give zero stars if I could. I ordered a dress and paid for next day delivery. It took over a week to come, by this time I’d already been on my trip and returned home. Therefore didn’t need the dress anymore. They don’t have the returns address anywhere on their website and ask you to email for the returns information. Bear in mind you only get 14 days to return so they are clever because they DO NOT RESPOND to any emails or instagram messages. They delete any comments underneath instagram posts.

I stupidly didn’t research before I ordered. On TikTok you will find loads of girls saying the same thing. I honestly don’t know how they are still able to practice.

April 10, 2024
Unprompted review
Rated 1 out of 5 stars

I would rate this a 0

Ordered a dress worth £130 however it arrived damaged, I contacted them immediately they offered to give me a 30% refund to keep the damaged dress which is honestly disgusting.

I then opted to return they told me how to return however I have been trying to contact them for over 5 days regarding them paying for the returns as it was a mistake on their end.

They should throughly check their items before sending them out considering the price.

All my emails from 5 days ago until this date have been ignored shocking customer service.

You could get better quality on pretty little thing

April 17, 2024
Unprompted review
Rated 1 out of 5 stars

These 5* review are not genuine ones…

These 5* review are not genuine ones but from the company itself. It's an appalling company. They dont send the clothes out but, happily take you money. Where are these clothes coming from. Over 9 days still waiting. Is this company a bogus company.
Adding to this review. Receive the mini sequinned skirt prices at £55.00, not worth the money. Not brilliantly made. Elasticated waist. I would have expected a better finish for the price. £20.00 would have been more appropriate for what it is. I will never order from them again.

April 3, 2024
Unprompted review
Rated 1 out of 5 stars

Shocking customer service and badly…

Shocking customer service and badly made overpriced clothes. Avoid at all costs. Paid over £50 for a green crochet set and the knitting has come away after trying the top on. The support team is denying everything and claim they won’t refund me because the item was not damaged on arrival

April 9, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Best purchase

I’m so happy with my recent order! The quality is fantastic and I received so many compliments!!

March 23, 2024
Unprompted review
Rated 1 out of 5 stars

I would put 0 stars if I could I bought…

I would put 0 stars if I could I bought one of their expensive dresses for my birthday as I wanted to treat myself and had big plans for my day which were all ruined, as soon as I arrived at my destination the dress fell apart ! Just from sitting on a train which I would expect a £100 dress to be able to do so when I emailed the company for some kind of compensation For not even getting an hours use out of my dress and having my whole birthday ruined they said it was my fault as the dress was “delicate” but who wants to spend £100 on a dress u can’t wear! I would completely understand if I had been the one to cause this but as I said I had been sat on a train for 25 minutes and the dress was ruined

September 9, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid

I asked to cancel my order. They did not reply.
Then I received the order and asked to return it.
They state quick and easy return on their homepage.
They ignored all my emails for two weeks.
This shop is a SCAM.

February 9, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a £55 skirt that was to big…

I ordered a £55 skirt that was to big it didn’t come with a tag I tired to get in contact with lemonlunar several times but I just received the same automatic message to send items back to have to email them I’ve had no official response money down the drain so upset and they do nice cloths but TERRIBLE customer service!

January 15, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!! AVOID THIS COMPANY!

SCAM! AVOID.

I have yet to receive my order, which was made over 5th of January (nearly 2 weeks ago).

It says on the website all orders will take 3-5 days with standard shipping, I’ve had nothing.

I’ve emailed twice over the past few days and still NOTHING.

So disappointing.

January 17, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Love my dress from Lemon Lunar the…

Love my dress from Lemon Lunar the quality is amazing and the size is perfect, makes me feel so confident and sexy! They are so prompt when messaging/ emailing and overall great communication, friendly and helpful! Definitely buying from here more often!

January 1, 2024
Unprompted review
Rated 1 out of 5 stars

It was not delivered

It was not delivered, but left outside. No card or anything in letter box.
Now telling me I need police report and crime number.
Customer service. Not.

December 22, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Love it!

Quick delivery, lovely dresses and amazing material! Received so many compliments on my dresses. Will definitely be ordering again.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Love my dress so much

Love my dress so much! It was incredible quality and was the perfect fit! I had so many compliments on the dress, would 100% order from them again xx

December 31, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look