Leonidas Kensington Reviews 

479
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and the remarkably delicious taste of the gourmet chocolates offered to customers. Many people enthusiastically note that items arrive extremely promptly and are always safely protected in secure, beautiful packaging. Consumers also find the online ordering process to be entirely straightforward, highly convenient, and completely hassle-free every single time. Reviewers genuinely appreciate the impressively wide selection available, which makes it wonderfully easy to create custom gift boxes. Buyers consistently highlight the exceptionally friendly assistance and reliable delivery services provided perfectly in time for special celebrations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing the chocolates as delicious, gorgeous,... See more

Quality

Clients share strong satisfaction regarding the product quality, highlighting the delicious taste and... See more

Delivery service

Consumers find the delivery service to be efficient and prompt, with many praising the extremely fast... See more

Order

Customers consistently note positive experiences with order processes, highlighting that placing orders is... See more

Service

Users describe positive interactions with service, highlighting friendly staff and delicious products.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best chocolates ever. First discovered in Brussels! Introduced to my family. The manon cafe ones are my fave (they are the white ones). Then i used to buy them in Harrods and Selfridges. Now you... See more

Company replied

Rated 5 out of 5 stars

Bought some chocolate from italy asking them to deliver to my daughter on a specific day/hour. I also asked them to kindly add a greeting card. they fully managed my asks with perfect accuracy!!! And... See more

Company replied

Rated 5 out of 5 stars

These chocolates are Christmas presents, and have not yet been tasted. The outer box was crushed in transit, but the actual boxes of chocolates inside were undamaged. A box of Leonidas chocolates... See more

Rated 5 out of 5 stars

Superb presentation and quality, we have loved these chocolates since we first tasted them in Bruges two years ago. A must for Christmas, Valentines Day and other special occasions.

Company replied


Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Chocolate Factory

Written by the company

Leonidas "The Prefered Belgian Chocolate" Boutique Belgian chocolatier


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

479 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(479)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

Expencive Dissapointment…

Should have been assortment were nearly all marzipan favoured which the recipient did not like if the description had been clearer These chocolates wold not have been purchased so a very disappointing gift

July 31, 2023
Rated 4 out of 5 stars

Chocolates are delicious

Chocolates are delicious, however received selection included white chocolates which were not on order. This was a gift for someone who doesn’t like white chocolate.

Customer service was quick to respond and sent some additional correct chocolates to rectify this mistake. Thank you.

July 23, 2023
Rated 5 out of 5 stars

Delivery

Delivery arrived very quickly as usual I have found. Chocolates scrummy and are disappearing fairly quickly. Well done.

July 12, 2023
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Rated 5 out of 5 stars

they’re braw!

it’s leonidas
they’re amazing (albeit not vegan friendly)

quick delivery, and all round amazing

June 29, 2023
Rated 1 out of 5 stars

I ordered Non Alcoholic chocolates and…

I ordered Non Alcoholic chocolates and you sent chocs with alcohol. I sent a message as soon as i noticed and received a telephone call with profuse apologies. I received a further box a few days later. It was not the first time this has happened. At least Leonidas did their best to put things right.

June 27, 2023
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Rated 5 out of 5 stars

Best Belgian chocolates and great service

I’ve been buying these superb Belgian chocolates from Leonidas Kensington for several years now, both in person at the lovely little shop in Kensington arcade and online. The owners and staff are friendly and helpful and the online ordering service is prompt. An ideal gift to send someone for a special occasion.

May 14, 2023
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