The Royal Mail lost the chocolates I ordered from Leonidas, Brighton. The shop very kindly sent a fresh box, which I have today, received. I cannot fault their customer service and am appreciative of... See more
Company replied
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Review summary
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Reviews shaping this summary
Leonidas has been one of my favourite luxury chocolates, for decades. I can only purchase them online, as I am not near any of their stores. The Royal Mail took six days to deliver a recent... See more
Company replied
Beautiful fresh chocolates delivered by Royal Mail in 24hrs. Gentleman in the shop kept me informed on my order and offered alternatives. Will be ordering from here all the time now after a run... See more
Company replied
Fantastic service, I selected my own chocolates, it was great being given the choice to do so so I didn’t end up with ones I didn’t like. They have a fantastic selection, too many to choose from. Le... See more
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Company details
Written by the company
We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.
Contact info
52 Queens Rd, BN1 3XB, Brighton, United Kingdom
- 01273708290
- info@leonidasbrighton.co.uk
- leonidasbrighton.co.uk
4.7
Excellent
430 reviews
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Replied to 100% of negative reviews
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Always amazing but
Always amazing but, in this hot weather, the additional care was so thoughtful, including cold gel pack and wrapping in bubble insulation
Always recommend
Purchase is for our holiday treat to take with us, my partner loves dark chocolate and he is very happy with the surprise
Keep up the good work
May 27, 2026
Unprompted review
Reply from Leonidas Brighton
Thank you so much, Beverly, for your lovely 5-star review! We’re delighted to hear that the extra care with the cold gel pack and insulation was appreciated during the hot weather.
It means a lot to know your holiday treat arrived perfectly and that your partner enjoyed the dark chocolate surprise! Thank you for your kind recommendation and support — we truly appreciate it.
Wishing you both a wonderful holiday and we look forward to treating you again soon 🍫😊
Leonidas Brighton Customer Service Team
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We stopped by Leonidas while visiting…
We stopped by Leonidas while visiting Brighton and the Belgian chocolates were absolutely amazing. Everything tasted fresh, rich, and high quality, and you can really tell they use good ingredients. The staff were also very friendly and helpful during our visit. Definitely a place worth visiting if you love chocolate!
May 22, 2026
Unprompted review
Reply from Leonidas Brighton
Thank you so much, for your wonderful 5-star review! We’re delighted to hear that you enjoyed our Belgian chocolates during your visit to Brighton. It means a lot to us that you noticed the freshness, quality, and care that go into our products.
We’re also very happy to hear our team made you feel welcome and well looked after. Your kind words truly mean a lot to us, and we hope to see you again the next time you’re in Brighton for more chocolate treats!
Warm regards,
The Leonidas Brighton Team
Absolutely love this place
Absolutely love this place! The chocolates are incredibly delicious, and the staff is so friendly. Highly recommended if you have a sweet tooth!
May 20, 2026
Unprompted review
Reply from Leonidas Brighton
Thank you so much, for your lovely 5-star review! We’re thrilled to hear that you enjoyed our chocolates and had a great experience with our team.
Your recommendation truly means a lot to us, especially coming from a fellow chocolate lover! We look forward to welcoming you back again soon for more sweet treats.
Best chocolates and best customer service…
Best chocolates and best customer service ever! The first package got lost by Royal Mail, but it was very quiclkly handled. The team is very friendly. I recommand this shop 100% and will order again. Thank you
May 20, 2026
Unprompted review
Reply from Leonidas Brighton
Hi Catherine,
Thank you so much for your lovely 5-star review! 🌟
We’re very sorry your first parcel was lost by Royal Mail, but we’re happy we could resolve everything quickly for you. Your kind words about our team and customer service truly mean a lot to us.
Thank you for recommending Leonidas Brighton — we can’t wait to prepare your next chocolate order 🍫😊
See you again soon, and thanks once again for your support!
Lovely quality chocolates
Lovely quality chocolates. I particularly like the cherry ones. I Shared them with my daughters. Thank-you so much was a lovely special treat, always Excellent.X
May 5, 2026
Reply from Leonidas Brighton
Hi Natalie,
Thank you so much for your lovely review ❤️
We’re delighted you enjoyed the chocolates, especially the cherry ones 🍒🍫 Sharing them with your daughters makes it even more special — that’s exactly the kind of sweet moment we love to be part of.
Thank you again for your kind words and support. We look forward to treating you again soon! 😊
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The chocolates are really nice
The chocolates are really nice, but the postage for delivery to the Isle of Man which is part of the UK was to expensive it said free delivery if you spend over £40. I spent £41.75 and then got charged £12.95 for postage. So although the chocolates were excellent the cost to receive them with that hit on postage I will not be purchasing again. Will look for similar Belgium chocs, with free postage to Isle of Man.
April 30, 2026
Reply from Leonidas Brighton
Hi Jillyyvonne,
Thank you for your review and for shopping with us—we really appreciate it. We're so pleased to hear you enjoyed the chocolates.
We understand your frustration regarding the delivery cost to the Isle of Man. We use Royal Mail for our deliveries, and unfortunately some locations fall outside the standard free delivery areas. That said, we completely understand your point and will review these costs carefully. If there’s any way for us to offer reduced rates or discounts for the Isle of Man in the future, we will definitely do so.
We look at your other reviews and you mentioned other companies delivery cost also similar
Thank you again for your feedback—it really helps us improve.
Kind regards
Leonidas Customer Service team
My friend's favourite chocs
My friend's favourite chocs: ordered Monday, delivered Wednesday. Both very happy.
April 28, 2026
Reply from Leonidas Brighton
Hi Rob,
Thanks so much for your lovely review! We’re really glad to hear your friend enjoyed their favourite chocolates and that everything arrived right on time.
We appreciate you taking the time to share your experience—it means a lot to us!
Hope to see you again soon 😊
Sadly my order for Easter never arrived…
Sadly my order for Easter never arrived .. and Leonidas have still not acknowledged this.
Hugely disappointing
March 30, 2026
Reply from Leonidas Brighton
Dear Customer,
Thank you for your message, and I’m very sorry to hear about your disappointment regarding your Easter order.
We dispatched your order on the same day it was placed using a tracked Royal Mail service, and the tracking details were shared with you at the time of dispatch. According to the tracking information, the parcel has now been marked as delivered.
We completely understand how frustrating delays can be, especially for a time-sensitive order like Easter. While we ensure all orders are prepared and dispatched promptly, delivery timings are unfortunately outside of our control once the parcel is with the courier.
Once again, we sincerely apologise for the inconvenience caused and appreciate your understanding.
Kind regards,
Leonidas Brighton
Delivery Service
Great for special occasions
I buy Leonidas for special occasions and they never disappoint. On this occasion, my easter eggs arrived cracked due to the couriers handling - despite the 'fragile' stickers. They were quick to help with a replacement!
March 3, 2026
Reply from Leonidas Brighton
Hi Lindsay,
Thank you so much for your kind 5-star review and for choosing Leonidas for your special occasions. We’re really sorry that your Easter eggs arrived cracked due to the courier’s handling, but we’re glad our team could resolve it quickly and arrange a replacement for you.
Your understanding means a lot to us, and we truly appreciate your continued support. We hope the chocolates made your occasion extra special, and we look forward to serving you again soon!
Warm regards,
Leonidas Brighton
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Leonidas Brighton were brilliant
Leonidas Brighton were brilliant. They dealt with my query really quickly. The order came very well wrapped and the chocolates are amazing. I’ve just placed another order!
March 1, 2026
Reply from Leonidas Brighton
Thank you so much for your lovely review, S Mounfield! We’re delighted to hear that you were happy with the service and that the chocolates arrived safely and beautifully wrapped. It means a lot to us that you’ve already placed another order — we truly appreciate your support. Enjoy the chocolates, and we look forward to serving you again soon! 🍫
Leonidas Brighton team
Gluten free chocolates
I have purchased these gluten free chocolates before & my friend has always been very pleased with them. A nicely packaged gift for Easter.
February 26, 2026
Reply from Leonidas Brighton
Thank you so much for your kind review.
We’re delighted to hear that both you and your friend have enjoyed our gluten free chocolates, and that they made a nicely packaged Easter gift. It’s always wonderful to know our products bring that extra touch to special occasions.
We truly appreciate your continued support and look forward to welcoming you back again soon.
LEONIDAS BRIGHTON TEAM
Existing customer and once again…
Existing customer and once again outstanding service. Thank you.
February 2, 2026
Reply from Leonidas Brighton
Thank you so much, Mr Muss, for your wonderful 5-star review. We truly appreciate your continued loyalty and kind words. It’s always a pleasure to welcome you back, and we’re delighted to hear that you once again received outstanding service. We look forward to seeing you again soon at Leonidas Brighton.
Exceptional customer service
Great service, very happy being able to choose too. Should really have a 7 star rating
February 2, 2026
Reply from Leonidas Brighton
Hi Mike,
Thank you so much for your amazing feedback! We’re thrilled to hear you were happy with the service and enjoyed being able to choose — that’s exactly the experience we aim to create. A 7-star rating made our day ⭐⭐⭐⭐⭐⭐⭐
We really appreciate your support and hope to welcome you back again very soon.
Warmest thanks,
Leonidas Brighton Team 🍫
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Smooth delivery
Online ordering was straightforward and the item was delivered on time and in good condition at a busy time of year.
February 3, 2026
Reply from Leonidas Brighton
Hi Ian,
Thank you for your lovely feedback! We’re really pleased to hear that ordering was straightforward and that your delivery arrived on time and in perfect condition — especially during such a busy time of year.
We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Best wishes,
Leonidas Brighton Team 🍫
Reply from Leonidas Brighton
Thank you, Phillip! We’re so pleased to hear the delivery was quick and that you enjoyed the chocolates. 🍫 Really appreciate you taking the time to leave a review — hope to delight you again soon!
Great chocolates & if you cannot get to…
Great chocolates & if you cannot get to the shop in Brighton the mail order and delivery is spot on
January 30, 2026
Reply from Leonidas Brighton
Thank you so much, Rowena! 🍫 We’re delighted you enjoyed the chocolates and that our mail order and delivery hit the mark. Whether in Brighton or ordering from afar, it means a lot to know we delivered a great experience. Hope to treat you again soon!
Reply from Leonidas Brighton
Thanks so much, Anthony! ⭐ We’re glad you found our service prompt and efficient. Your feedback means a lot to us.
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Fantastic 5* Experience. Highly recommended.
Beautiful fresh chocolates delivered by Royal Mail in 24hrs.
Gentleman in the shop kept me informed on my order and offered alternatives.
Will be ordering from here all the time now after a run of particularly bad experiences with a Channel Island based stockist that I had used for years.
5* Service and they are based in my favourite place in the country. What's not to love!
January 9, 2026
Reply from Leonidas Brighton
Thank you so much, Paula, for such a wonderful and detailed 5-star review ⭐
We’re delighted to hear that you enjoyed our fresh chocolates and fast delivery, and that our team was able to keep you informed and offer suitable alternatives. Customer communication and service are very important to us, so your feedback truly means a lot.
We’re especially pleased to have won your trust after your previous experiences, and we look forward to welcoming you back many times in the future. And of course, we’re proud to be based in such a special place! 😊
Leonidas Brighton
Customer service team
Quick response to my phone call and…
Quick response to my phone call and received the delivery in two days in the outback of Norfolk via Royal Mail. We're required as birthday gifts. Many thanks MR Stack
January 9, 2026
Reply from Leonidas Brighton
Thank you for your review, Michael. We appreciate your kind comments and are pleased to hear that the delivery arrived promptly and met your expectations. Kind regards.
Superb
Excellent, efficient service. Beautifully wrapped internally and safely packaged for postal delivery.
January 5, 2026
Reply from Leonidas Brighton
Thank you so much, Viki, for your wonderful 5-star review. We’re delighted to hear you were pleased with our service and packaging. Great care goes into both presentation and safe delivery, so your feedback truly means a lot to us. We hope to serve you again soon.
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