As usual I left things to the last minute and ordered a box of `Leonidas chocolates on the hottest day ever recorded. I was somewhat reassured when Leoidasbrighton.co.uk noted that they had taken... See more
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Review summary
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Reviews shaping this summary
The Royal Mail lost the chocolates I ordered from Leonidas, Brighton. The shop very kindly sent a fresh box, which I have today, received. I cannot fault their customer service and am appreciative of... See more
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Beautiful fresh chocolates delivered by Royal Mail in 24hrs. Gentleman in the shop kept me informed on my order and offered alternatives. Will be ordering from here all the time now after a run... See more
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Leonidas has been one of my favourite luxury chocolates, for decades. I can only purchase them online, as I am not near any of their stores. The Royal Mail took six days to deliver a recent... See more
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Company details
Written by the company
We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.
Contact info
52 Queens Rd, BN1 3XB, Brighton, United Kingdom
- 01273708290
- info@leonidasbrighton.co.uk
- leonidasbrighton.co.uk
4.7
Excellent
433 reviews
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Replied to 100% of negative reviews
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Plenty of Easter chocolate left
Ordering was easy and picking up at the shop was convenient for me.
He had loads of Easter chocolates at half price ...
April 23, 2025
Reply from Leonidas Brighton
Thank you so much for the lovely review, JE Rimmington! We’re so glad to hear that you found the ordering process easy and the shop pickup convenient. We’re also happy you could take advantage of our Easter chocolate offers—half-price treats are always a bonus! We hope to welcome you back again soon.
Warm wishes,
The Leonidas Brighton Team
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Tasty chocolates
I have ordered from Brighton Leonidas before. The chocolates are lovely, boxes had a good assortment. The parcel was well wrapped and arrived quickly.
April 22, 2025
Reply from Leonidas Brighton
Thank you, Debbie, for your continued support and the wonderful review! We’re so pleased to hear you enjoyed the chocolates and were happy with the assortment, packaging, and delivery. It means a lot to us to have loyal customers like you. We look forward to serving you again soon!
Best regards,
The Leonidas Brighton Team
I booked a small box on Easter
I booked a small box on Easter and it was ready immediately, less than in one hour. Also the website to purchase the products is very easy. Really a good service and a good chocolate!
April 20, 2025
Reply from Leonidas Brighton
Hi Daniela,
Thank you so much for your lovely review!
We’re delighted to hear that you were happy with both the quick service and the easy online ordering experience.
It’s wonderful to know you enjoyed the chocolates too — we truly appreciate your kind words and support.
We look forward to serving you again soon!
Best regards,
Leonidas Brighton Customer Service Centre
Reply from Leonidas Brighton
Hi Florence,
Thank you for your feedback.
We would like to take this opportunity to clarify the situation regarding your order.
You placed your order on our website on the afternoon of 17th April, after our Easter dispatch cutoff time, which was clearly mentioned on our website along with the last recommended order dates for Easter deliveries. Despite this, understanding it was likely an Easter gift, we made an extra effort to prepare your order immediately for dispatch.
However, the 18th of April was Good Friday, followed by Easter weekend (Saturday, Sunday, and Easter Monday on 21st April).
As delivery services do not operate over these public holidays, it was not possible for any courier company to deliver during this time — a situation that was also highlighted on our website.
On 22nd April, the first working day after the holiday, a DHL driver attempted delivery. However, you were not at home, and DHL sent you an email (proof below) to rearrange delivery:
“Hello Team
This email is regarding the delivery to XXXX.
A delivery attempt was made by our Driver but there was no one at the delivery address and no answer on the phone. Kindly call us on 0207 880 1000 and select Option 2, then Option 2 again to speak to a member of our team to re-book the re-delivery, or you can reply back on this email if you would like this to be re-delivered or returned back.
Thanks,
Kind regards”
You later contacted us by phone, and as advised, you arranged a re-delivery directly with DHL.
Your order was then successfully delivered on 24th April 17:30pm in they system information
We are working Royal Mail and DHL and every customer choose they preferred delivery option on check out
If you are not home on delivery time it’s your responsibility to rearrange your delivery day and time it’s common for everyone.
Considering this, your order was delivered in less than three working days (not counting public holidays), which is a normal and reasonable timeframe.
Given that delivery services were closed for the holidays and a first delivery attempt was made promptly after Easter, there is no valid reason for a refund!
Finally, we would like to clarify that the tracking information mentioning Arizona was simply a display error from DHL’s system nothing belong to our company website — your parcel was always in the UK and never left the country.
We take pride in doing our best for every customer, even under challenging circumstances, and we regret that you feel disappointed despite our efforts.
Best regards,
Leonidas Brighton
Customer Service team
I had ordered some Easter Eggs and they…
I had ordered some Easter Eggs and they both arrived cracked but wrapped in paper. I don’t know if this was intentional to hide the fact it was already damaged but it made the buying process very disappointing.
April 22, 2025
Reply from Leonidas Brighton
Hi London Mum,
Thank you for your feedback — we’re very sorry to hear about your disappointment.
As we clearly mention on the product page, due to the fragile nature of some items,
“we strongly recommend collection from our Brighton store whenever possible. When collection isn’t an option, we always carefully pack and dispatch orders to ensure they leave us in perfect condition. However, Leonidas Brighton cannot take responsibility for any damage that may occur during delivery, as this is unfortunately outside of our control.”
Please also rest assured that we would never intentionally try to hide any damage — we are transparent about the fragility of these items on the product page.
We also noticed that you did not contact us directly about your order before leaving your review. We encourage all customers to reach out to us first, so we have the chance to help resolve any issues quickly and directly.
Best regards,
Leonidas Brighton
Customer Service team
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bought 100 mini Easter chocolate eggs…
bought 100 mini Easter chocolate eggs were a disappointment. Not worth the price even half price( the price we paid). Too sugary, not much flavour, too much white chocolate. Barely any praline, filing were basic not nice. It's a shame as we were looking forward to it as we love your normal chocolate.
April 22, 2025
Reply from Leonidas Brighton
Dear Anne,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the mini Easter eggs didn’t meet your expectations, especially as you usually enjoy Leonidas chocolates.
Our Easter eggs are actually one of our most popular selections each year, and this year’s range featured 22 new recipes and 22 different fillings that were very well received by many of our customers. That said, we understand that taste is personal, and we’re sorry this particular selection wasn’t to your
We hope to welcome you back soon with a selection more suited to your taste.
Kind regards,
The Leonidas Brighton Team
A special gift
I bought a selection of chocolates for my friend's birthday. They are her favourite chocolates of all so I knew they would be great. It is so nice to be able to make your own selection too. Delivery was really quick by Royal Mail, so all in all a great experience!!
April 22, 2025
Reply from Leonidas Brighton
Dear Anthea,
Thank you so much for your wonderful 5-star review! We’re delighted to hear your friend enjoyed her birthday chocolates—and even more so that they’re her favourites! It’s great to know you enjoyed creating your own selection and that delivery was smooth. We really appreciate your kind words and hope to serve you again soon.
Best wishes,
The Leonidas Brighton Team
Reply from Leonidas Brighton
Dear Jan,
Thank you so much for your lovely 5-star review! We’re thrilled to hear you love the shop and that your delivery arrived quickly. We really appreciate your support and hope to welcome you back soon!
Warm regards,
The Leonidas Brighton Team
My elderly mother enjoyed her Mother’s…
My elderly mother enjoyed her Mother’s Day gift very much. It was so helpful to know you could deliver a box, as I was unable to take chocs in person.
March 29, 2025
Reply from Leonidas Brighton
Dear Sue,
Thank you so much for your kind words and 5-star review! We’re delighted to hear that your mother enjoyed her Mother’s Day gift. It’s always a pleasure to help make special moments a little sweeter—especially when distance makes things tricky.
Warm wishes,
The Leonidas Brighton Team
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Reply from Leonidas Brighton
Thank you, Dr. Richard Lang, for your 5-star review!
We’re delighted to hear you enjoyed our chocolate eggs. At Leonidas Brighton, we offer a variety of Easter chocolate egg options to suit every preference.
We hope you continue to enjoy our chocolates and look forward to serving you again soon.
Warm regards,
Leonidas Brighton
Customer Service Team
Impressed …
I believe this is their first vegan attempt hence choice was limited.
So what I got was excellent quality and now I understand first go, well I'm impressed, and looking forward to what else they can produce, they were more like proper Belgium chocolates than run of the mill.
January 31, 2025
Reply from Leonidas Brighton
Hi Alison,
Thank you so much for your thoughtful review! We’re thrilled to hear that you enjoyed our new vegan chocolates. As you’ve noted, this is our first foray into vegan offerings, and we’re delighted that our initial selection met your expectations.
Our vegan range currently includes four delightful flavours: Vegan Caramel Bergamot, Vegan Caramel Orange, Vegan Caramel Guérande, and Vegan Caramel Cream. Each is crafted with plant-based ingredients, 100% pure cocoa butter, and sustainable cocoa, ensuring that our vegan chocolates maintain the high quality and rich taste Leonidas is known for. 
We’re excited to continue expanding our vegan selection and are grateful for your support and encouragement. We look forward to sharing more delicious creations with you in the future!
Warm regards,
Leonidas Brighton
Customer Service Team
Reply from Leonidas Brighton
Hi Kathleen,
Thank you so much for your lovely review! We’re thrilled to hear that your order arrived promptly and that you found our chocolates divine. At Leonidas Brighton, we take pride in delivering high-quality Belgian chocolates with efficient service. 
We look forward to delighting you again soon!
Warm regards,
Leonidas Brighton
Customer Service Team
Easy site booking easy quick post yummy…
Easy site booking easy quick post yummy chocolates
March 28, 2025
Reply from Leonidas Brighton
Hi Lesley,
Thank you so much for your kind words! We’re delighted to hear that you found our website easy to use, appreciated the quick delivery, and most importantly, enjoyed our chocolates.
At Leonidas Brighton, we strive to provide a seamless shopping experience and high-quality Belgian chocolates. Your feedback means a lot to us.
We look forward to serving you again soon!
Warm regards,
Leonidas Brighton
Customer Service Team
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Excellent service 👍
December 10, 2024
Reply from Leonidas Brighton
Hi Tracy,
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with us. At Leonidas Brighton, we strive to provide top-notch service and high-quality Belgian chocolates.
We look forward to serving you again soon!
Warm regards,
Leonidas Brighton
Customer Service Team
Great customer service!!
Great customer service!!! The team was very helpful in replying to queries and question. The packing was perfect, so the chocolate arrived intact. The products are high-quality Belgian chocolates. It contributed to having a great Easter for the kids and us.
April 14, 2025
Reply from Leonidas Brighton
Hi E L Leroy,
Thank you so much for your wonderful review! We’re thrilled to hear that our customer service met your expectations and that your chocolates arrived in perfect condition. Ensuring our high-quality Belgian chocolates reach our customers intact is a top priority for us.
It’s heartwarming to know that our products contributed to a delightful Easter for you and your family. We look forward to serving you again soon!
Warm regards,
Leonidas Brighton
Customer Service Team
Great gift for my vegan sister.
April 6, 2025
Reply from Leonidas Brighton
Hi Roz,
Thank you so much for your kind words! We’re delighted to hear that our vegan chocolates made a great gift for your sister. At Leonidas Brighton, we take pride in offering high-quality Belgian chocolates that everyone can enjoy, including our vegan selection.
If you’re interested in exploring more of our vegan offerings, we have a delightful range crafted with plant-based ingredients and 100% pure cocoa butter. Our vegan collection includes:
• Vegan Caramel Bergamot
• Vegan Caramel Orange
• Vegan Caramel Guérande
• Vegan Caramel Cream 
Additionally, we offer vegan chocolate tablets such as the Vegan Dark Chocolate Tablet and the Vegan Rice Milk Chocolate Tablet, perfect for those who prefer a classic chocolate bar. 
You can explore our full vegan collection here: Leonidas Brighton Vegan Chocolates
We look forward to delighting you and your sister with more of our vegan treats in the future!
Warm regards,
Leonidas Brighton
Customer Service Team
Absolute delight
I have purchased and consumed Leonidas for over 30 years. One of the best chocolates I have ever eaten. Amazing and consistent quality. Worth every penny.
February 14, 2025
Reply from Leonidas Brighton
Hi Kim,
Thank you so much for your heartfelt review and for being a loyal Leonidas customer for over 30 years! We’re truly honored to have been part of your chocolate journey for such a long time.
At Leonidas Brighton, we take immense pride in delivering consistently high-quality Belgian chocolates, and it’s incredibly rewarding to hear that our efforts have resonated with you. Your continued support and appreciation mean the world to us.
We look forward to delighting you with our chocolates for many more years to come!
Warm regards,
Leonidas Brighton
Customer Service Team
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Excellent service
Excellent service but I wish they didn't use Royal Mail especially around a holiday.
April 18, 2025
Reply from Leonidas Brighton
Hi Fi,
Thank you for your kind words and for taking the time to leave a 5-star review!
We’re delighted to hear that you were pleased with our service. We understand your concerns regarding Royal Mail, especially around holidays. While Royal Mail aims to maintain consistent delivery schedules, there can be occasional delays during peak periods, such as Easter, due to factors like increased mail volume and public holidays .
Alternately we are working DHL it’s optional in our webpage on check out!!
We continuously monitor our delivery partners’ performance and are exploring additional options to ensure timely deliveries, particularly during busy seasons. Your feedback is invaluable in helping us improve our services.
Thank you again for your support. We look forward to serving you in the future!
Warm regards,
Leonidas Brighton
Customer Service Team
Great Stuff
After initially receiving the wrong item, the correct item was promptly sent out and was as delightful as always.
April 9, 2025
Reply from Leonidas Brighton
Thank you so much, Andy,
We truly appreciate your patience and understanding, and we’re delighted to hear the replacement item arrived promptly and met your expectations. Your satisfaction means everything to us, and we look forward to serving you again soon!
Warm regards,
The Leonidas Brighton Team
Smooth and delicious chocolates
February 24, 2025
Reply from Leonidas Brighton
Hi MQ,
Thank you so much for your kind 5-star review! We’re thrilled to hear that you enjoyed our chocolates. At Leonidas Brighton, we take pride in offering a range of smooth and delicious Belgian chocolates, crafted with 100% pure cocoa butter and no palm oil.
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