Takeaway.com 

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Rated 1 out of 5 stars

I'm writing about takeaway/bulgaria - the pieces for each item regardless of where you are ordering from is about 15-20% higher than the original menu prices of each place. The delivery cost has gone... See more

Rated 1 out of 5 stars

They support scammers. So, I placed an order 3.5 hours ago, haven't received it, it's marked as delivered, NO ONE has contacted me, and they're not answering my 20+ calls (order number PHBKRH). Take... See more

Rated 1 out of 5 stars

Ordered from a local restaurant and food was not delivered (restaurant was closed, takeaway.com should not be accepting orders). Sending daily emails for almost two weeks for refund to takeaway.com a... See more

Rated 1 out of 5 stars

Since takeaway.com took over eat.ch on 1st June 2020 the service that worked perfectly for many years is broken. Payments don't go through, orders aren't passed to the restaurants, food isn't delivere... See more

Company replied

Company details

  1. Restaurants & Bars

Information provided by various external sources

Takeaway.com is a leading online food delivery marketplace, focused on connecting consumers and restaurants through its platform in 9 European countries and Vietnam. Takeaway.com offers an online marketplace where supply and demand for food delivery and ordering meet.


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All reviews

(440)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DRAGON WOK OTTERSHAW

Food is superb GVFM , but picking up is intimidating experience ,door should have sign “only two under 18 at a time “

March 21, 2026
Unprompted review
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Rated 1 out of 5 stars

I'm writing about takeaway/bulgaria

I'm writing about takeaway/bulgaria - the pieces for each item regardless of where you are ordering from is about 15-20% higher than the original menu prices of each place. The delivery cost has gone up 40-50%. Right now a fast food item plus the delivery will cost you as much as going to a high class restaurant and eating there. Last nail in the coffin for me - since the beginning of the year users can no longer check the rating comments from others (you can only see the star rating) - these are all aggressive anti-consumer tactics. This app is not here to provide a convenient service anymore, it's here to milk every single coin from you and provide you with bad and expensive food - they don't care.

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

Food not delivered, no response to emails for refund

Ordered from a local restaurant and food was not delivered (restaurant was closed, takeaway.com should not be accepting orders). Sending daily emails for almost two weeks for refund to takeaway.com and no response received. Obviously no customer service
staff in this company and chatbot option cannot assist as order is appearing as delivered. Rang restaurant who told me to contact takeaway.com for refund, but they are still not responding to my emails. Absolute joke, will have to open dispute case with worldline to get money back. Waste of time for all!

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

They support scammers

They support scammers. So, I placed an order 3.5 hours ago, haven't received it, it's marked as delivered, NO ONE has contacted me, and they're not answering my 20+ calls (order number PHBKRH).
Takeaway simply closed the order, and the support is useless: an automated bot and answers like "contact restaurant yourself"LOL. They don't care about their customers. Supporting thieves = they are thieves themselves.
P.S.: If the situation is resolved somehow, I will correct this review. If I haven't corrected the review, you can take any automated response from them here as simply "f**ck off."

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Crown king stockport

Food arrived 2 hours late after several calls when it finally came one main meal missing this is a family deal and not cheap .left a voice mail as they would not answer no reply or follow up for the food they charged for but didn't send .starter selection was dry and looked like leftovers my son snapped the Donner barm in half .sad to say most went in the bin.when they promised 8_30pm food came at 10_45pm avoid as this seems to be a constant problem with deliverys

July 25, 2025
Unprompted review
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Rated 1 out of 5 stars

Burnt and dried up onion bhajis and…

Burnt and dried up onion bhajis and totally over spiced food . I have write a review Kaana Kaani review service and not heard anything
Our two main dished we spice well above any thing I have eaten so much so we both only managed to about half ou food.. it was not KK's best night last Wednesday evening.

July 23, 2025
Unprompted review
Rated 3 out of 5 stars

Chewy Chinese chicken curry

We ordered a takeaway to pick up, from The Ruby, Chase Meadow, Warwick.
Two Pancake rolls, we're totally lacking in any flavour at all.
Chicken curry, the sauce was pleasant, but the chicken was rubbery and chewy.
The fried rice was pleasant enough.

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order waited for an hour then…

Placed an order waited for an hour then called the resturant to see where is my order. They did not have any order from takeaway ! I asked the AI agent in takeaway to cancel my order and refund my money and it just gives me the same stupid answer that it cant cancel it ! This is not my first such experience of this garbage app. I wont order again from takeaway anymore

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Not happy

Placed an order for delivery, took nearly 1 and a half hours to arrive and it was cold when it got here. Phoned twice and was told it was on the way and would be 15 minutes. Delivery driver said he had just picked it up so don't understand why it was cold, had given address and postcode. Azads tandoori, Bowesfield Lane.

May 29, 2025
Unprompted review
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Rated 2 out of 5 stars

disappointing

Unfortunately, my recent experience with Takeaway.com was quite disappointing. The food arrived almost an hour late, and when it did, it was cold. There was no apology from the driver, and the restaurant was unhelpful. I'll be looking for other options next time.

May 11, 2025
Unprompted review
Rated 1 out of 5 stars

Went order Pizza from Desi Kana Heald…

Went order Pizza from Desi Kana Heald Green.
Regular customer but refused accept order because people not turning up.Which I understand.
But surely as regular and my mobile phone number should realise I am regular.Disappointed

May 7, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible.

Terrible.
Ordered in Hawaiian poke book, one hour passed and I didn’t receive my order, I contacted the restaurant and they say that they have a problem with takeaway… called takeaway and they want me to send an email???? Why???? There is also no option to cancel the order on the app not on the website…. Never again, takeaway is SHIT !

February 15, 2025
Unprompted review
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Rated 5 out of 5 stars

ROYAL RASOI Shoeburyness

We had a takeaway delivered for Valentines from The Royal Rasoi Shoeburyness.
We chose these meal for 2. I had to call back as I'd forgotten to add the raita and chutney to the order, I was overwhelmed to be told they will add them complimentary! The food arrived on time, the delivery driver was polite and courteous.
The whole meal was delicious , beautiful flavoursome chicken tikka Masala, large chunks of meat chicken tikka , crispy light poppadoms, the yummiest Naans. All at a very good price with great presentation . You will not be disappointed

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

For the past 2 months

For the past 2 months, I've been ordering takeaway food from one great restaurant every Friday. The dishes are always hot, vegetables are still warm, and meat is cooked perfectly, and it tastes delicious. I recommend takeaways for dinner at any time of the week. You can also order excellent fish and chips here.

And a few days ago, I ordered something special from one of the local restaurants.
Everything went well. We ordered food delivery at a certain time and restaurant was well informed about it. So we got food on time and it was fresh and hot. Great!

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

Total shitshow

Total shitshow. They allow you to purchase food with delivery saying the average delivery time will be 30 minutes. After paying it says 1 hour and 30 minutes. I had waited for almost 2 hours. When I called takeaway they told me to "go somewhere else than". I called again and the guy told me there are no riders until another hour at least. WHY ACCEPT DELIVERIES YOU CAN'T MAKE?!

October 14, 2024
Unprompted review
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Rated 1 out of 5 stars

KFC Stirling

KFC Stirling. Who ever the manager is at that branch needs to be replaced, shocking service waited nearly 30 mins for my order and when I inquired about it nowhere near ready , got a refund and had to go hungry as I went there for a quick bite as was in a hurry , never be back disgrace!

June 15, 2024
Unprompted review

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