I'm writing about takeaway/bulgaria - the pieces for each item regardless of where you are ordering from is about 15-20% higher than the original menu prices of each place. The delivery cost has gone... See more
Takeaway.com
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See what reviewers are saying
They support scammers. So, I placed an order 3.5 hours ago, haven't received it, it's marked as delivered, NO ONE has contacted me, and they're not answering my 20+ calls (order number PHBKRH). Take... See more
Ordered from a local restaurant and food was not delivered (restaurant was closed, takeaway.com should not be accepting orders). Sending daily emails for almost two weeks for refund to takeaway.com a... See more
Since takeaway.com took over eat.ch on 1st June 2020 the service that worked perfectly for many years is broken. Payments don't go through, orders aren't passed to the restaurants, food isn't delivere... See more
Company replied
Company details
Information provided by various external sources
Takeaway.com is a leading online food delivery marketplace, focused on connecting consumers and restaurants through its platform in 9 European countries and Vietnam. Takeaway.com offers an online marketplace where supply and demand for food delivery and ordering meet.
Contact info
Seefeldstrasse 69, 8008, Zürich, Switzerland
- ch@takeaway.com
- lieferservice.ch
People also looked at
Absolutely terrible service
Absolutely terrible service, the estimated time was 30 mins and after 90 mins still nothing. I wrote emails to the costumer service and they don'r response, so this is a fraud and theft of money!
February 14, 2021
Unprompted review
Reply from Takeaway.com
Dear Martina,
I am sorry to hear that you have not hear back from us yet.
Currently a large number of requests is reaching us, however do not worry, we will answer your request and get back to you as quickly as possible.
Kind regards,
Farina
Team EAT.CH
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Great Wall in Rustington
We have had very good service in the past, but tonight we were disappointed. The food was nearly cold when it turned up, and the order was wrong. The pancake roll was also very salty. All in all not a great experience and we won’t be going back.
December 31, 2020
Unprompted review
Reply from Takeaway.com
Good Morning,
I am sorry to hear that you have had such an experience with one of our restaurants. I can understand that this was anything other than satisfying for you.
I would kindly ask you to send us an E-Mail at info@eat.ch so we can take a look at your oder for you and to determine what went wrong, so no one will have an experience like this in the future.
I thank you for your understanding and hope you have a lovely day onwards.
Kind regards
Farina
Team EAT.ch
You won't get your food anytime soon
They say 30min delivery, after one hour still nothing moved. They don't have anyone to deliver...
November 18, 2020
Unprompted review
Reply from Takeaway.com
Dear Max,
I am very sorry that there have been complications for you.
You are welcome to send us your order number by e-mail to androidapp@takeaway.com so that we can take care of it immediately.
Best regards
Alex
Team EAT.ch
Takeaway.com broke eat.ch
Since takeaway.com took over eat.ch on 1st June 2020 the service that worked perfectly for many years is broken. Payments don't go through, orders aren't passed to the restaurants, food isn't delivered or with massive delays, new charges were invented, payment methods were reduced, etc. Overall a really terrible takeover. 7 weeks later the app still doesn't work properly.
July 21, 2020
Unprompted review
Reply from Takeaway.com
Hello,
Thank you for your feedback.
First, we would like to apologize for any inconveniences caused.
Please send us a message with the order number to ch@takeaway.com, or contact us via the social media channels, so that we can check and process your order request.
Currently, not all features are included in the app. But we are working on implementing everything step by step.
You are also welcome to send us suggestions for improvements to our app.
Of course, I will forward your feedback to the responsible colleagues, we are always working on improvements.
Kind regards
Artum
Team Takeaway.com CH
Ziba take away I must say the best…
Ziba take away I must say the best chicken kebab I have ever had enough to feed two people the staff were fantastic and very helpful and all well mannered good not ask for a better place for your food
June 15, 2020
Unprompted review
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Their price guarantee is a lie
Their price guarantee is a lie. Plus I still haven't heard from their customer service, one week after my complaint.
November 30, 2019
Unprompted review
Reply from Takeaway.com
Hey Michail,
First, we would like to apologize for any inconveniences caused and the delay in replying to your request.
We ask for your understanding that the processing time may vary depending on the type of inquiry and the current order situation.
You can also contact us through our social media channels and give us examples of the price differences, so that we can take care of it.
Kind regards
Mike
Team Takeaway.com CH
Sehr Gut Service
Sehr Gut Service, Pizza DIAVOLO DELICIOUS:)
KOCH TIP TOP
December 7, 2017
Unprompted review
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Great was just perfect
July 19, 2017
Unprompted review
Super servic!
June 7, 2017
Unprompted review
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Trusted
Everything worked well; we ordered for the food to be delivered on a specific time (not as soon as possible) and this was communicated well with the restaurant.
May 10, 2017
Unprompted review
Thank you for your good service
Thank you for your good swrvice. Timely and convenient.
April 28, 2017
Unprompted review
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Excellent service, very good food, Swiss prices!
Easy to order, fast delivery, bery good food, Swiss prices!
September 26, 2016
Unprompted review
Good
The food ordered was delivered i about 50 minutes.. would be great if they could speed up delivery :)!!
January 27, 2013
Unprompted review
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