Takeaway.com 

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Rated 1 out of 5 stars

I'm writing about takeaway/bulgaria - the pieces for each item regardless of where you are ordering from is about 15-20% higher than the original menu prices of each place. The delivery cost has gone... See more

Rated 1 out of 5 stars

They support scammers. So, I placed an order 3.5 hours ago, haven't received it, it's marked as delivered, NO ONE has contacted me, and they're not answering my 20+ calls (order number PHBKRH). Take... See more

Rated 1 out of 5 stars

Ordered from a local restaurant and food was not delivered (restaurant was closed, takeaway.com should not be accepting orders). Sending daily emails for almost two weeks for refund to takeaway.com a... See more

Rated 1 out of 5 stars

Since takeaway.com took over eat.ch on 1st June 2020 the service that worked perfectly for many years is broken. Payments don't go through, orders aren't passed to the restaurants, food isn't delivere... See more

Company replied

Company details

  1. Restaurants & Bars

Information provided by various external sources

Takeaway.com is a leading online food delivery marketplace, focused on connecting consumers and restaurants through its platform in 9 European countries and Vietnam. Takeaway.com offers an online marketplace where supply and demand for food delivery and ordering meet.


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All reviews

(440)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

Nothing is to be believed

Nothing is to be believed. I travel Germany a lot. I've encountered way too many meals from offerings with 4+ rates on Takeaway.com / Leiferando.de that should be deserving of 1.5 at best. The one I encountered yesterday was a total FRAUD. Too many restaurants (if you can call them that) have gamed their ratings system. Takeaway.com have had years to sort this out but it's only got worse. I have zero trust in this app. Bye.

April 14, 2023
Unprompted review
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Rated 1 out of 5 stars

The worst takeaway I've ever had

The worst takeaway I've ever had. Delivery over one hour twenty minutes after order. Delivered by a child.Cold chips with the chewiest chicken I've ever had. I can't express how poor this meal was. Allegedly chicken Tikka and tandoori chicken kebabs. Terrible attitude when I rang to complain. Very condescending attitude. DO NOT use this takeaway EVER!!!

April 4, 2023
Unprompted review
Rated 1 out of 5 stars

My China in Leeds.dreadful.

My China in Leeds.
No food arrived. Driver was rude. Takeaway did not care really about this. Driver called back and was really rude saying I was lying, he said he left the food outside the gate, but also he had knocked on the door which was it? We looked so over but no food, not that you should have to play hide and seek why a takeaway!
Again called the takeaway but again they did not really care! Dreadful service, do not order from them!

March 24, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid! Top Grill No More.

Top Grill & Pizza House Penketh- Warrington.

The last two weeks we, a regular family of 4 and friends, have ordered for collection we have been let down massively. Something has clearly changed. The bread base for the 3 pizzas we ordered were tasteless and gluey. No visible meat on the meat feast, no pepperoni in sight on the pepperoni and minimal cheese on the margarita….. We couldn’t tell who’s pizzas was who’s when we were dishing up but the staff must have also known as they write on the outside of the boxes now! 🤣. The chips are even more cheaper than before. The chicken fillet burger meal for £7.00 is a joke! I was served a deep fried frozen bread crumb chicken burger( the ones you get two in a box from the supermarket for£1-2) slapped on a cheap barm with no salad and a tray of those cheap chips ( Albino Shreks legs) and a can of pop! Just under £30 wasted. We will be switching takeaways after 7 years. Emilio’s here we come.🙏

November 19, 2022
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Rated 1 out of 5 stars

Awful experience with Scoozi's

Awful experience with Scoozi's, Southport today (the second awful experience with them)! The first one, a few months ago, took over 2 hours to be delivered! Today, first my order went to the wrong house and the guy delivered it to an old lady! the guy just left the old lady's delivery on the step! the man on the phone insisted that the delivery man had delivered here and told me to go and check on the step! then it came with my banoffee pie with melted running caramel sauce, barely any bananas in it, and 2 strands of hair! when he came here, he knocked and just as i was about to go downstairs, he opened the door and was going to put it in the door and leave! Appalling service both times and I would never order from them again!

November 5, 2022
Unprompted review
Rated 2 out of 5 stars

Reasonable pizzas really naff service

Today, walking home I decided a pizza from Fabio's Blyth was in order but I didn't have the usual bin liner I carry for just that purpose........fits the pizza box and anything else I fancy for the mile home. Coastline supply carrier bags that can carry the fish and chip box, albeit with a logo on it for free advertising but who cares, why do pizza places not do the same?. I digress, anyway I asked the plastic girl serving if I could have a bin liner and was told her boss didn't have any, even after a delivery guy described where they were!!. Fortunately the Waterloo pub opposite were happy to oblige after hearing my story.

October 7, 2022
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Rated 1 out of 5 stars

My burger was raw

My burger was raw, last time this happend takeaway.com did nothing... If they do something this time ill remove this review. Order number #FV85LT your decision.

August 20, 2022
Unprompted review
Rated 3 out of 5 stars

Ordered a meal this evening from China…

Ordered a meal this evening from China house in High Grange Darlington. Food came within time stated but part of the order missing. I called to say they missed part of the order but was told the chef said he’s sent. My reply was well it must be invincible as it’s not here I did get it 35minutes later 😩 not impressed with service or the food won’t be ordering again from them bland to say the least

July 2, 2022
Unprompted review
Rated 1 out of 5 stars

bought fish and chips from local…

bought fish and chips from local chippy. the chips were stone cold, and tasted as if they had been re-heated or sat around for hours. The fish was under cooked and dripping with fat. h & d fish and chips

June 3, 2022
Unprompted review
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Rated 1 out of 5 stars

WORST CUSTOMER SERVICE EVER

WORST CUSTOMER SERVICE EVER
They steal your money. I paid for an order I NEVER RECEIVED. Do not trust this scam

February 6, 2022
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear customer,

We are sorry that you have been debited unintentionally.

Please send us an e-mail to info@eat.ch, so that we can help you as soon as possible.

I thank you for your understanding and wish you a nice Monday morning.

Kind regards

Artum
Team EAT.CH

Rated 1 out of 5 stars

We waited for our order for 2 whole…

We waited for our order for 2 whole hours even though the restaurant is 3 kilometers away by car!

October 29, 2021
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear customer,

Thank you for your message.

We are very sorry that the order was delivered after two hours.

Please send us an e-mail with the order number to support@eat.ch, so that we can check your request to your order.

Kind regards

Artum
Team EAT.CH

Rated 4 out of 5 stars

Why are your restaurant ratings…

Update. Well takeaway.com surprised me by applying some good customer service and have refunded my costs. I wasnt asking for this so I find it a progressive policy and am happy to move my review up to 3 stars as a result. I believe they accept that neither the quality nor the distance of the restaurant was acceptable. I hope they look at this and their review systems closely in the future. Original review comments still apply-Why are your restaurant ratings literally 60% higher than Google or TripAdvisor? That point remains important

September 26, 2021
Unprompted review
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Rated 5 out of 5 stars

The Best Food Ever

Barakat Balti on Windmill Lane

Amazing food every time. I have never had a bad meal from here. Delivery can take a few minutes longer than time given but this will be due to high demand orders and it is definately worth the wait 5* food absolutely love it and can’t wait for the next time

August 31, 2021
Unprompted review
Rated 2 out of 5 stars

Indian takeaway

Ordered a takeaway to be delivered from Ajmer Spice, an Indian takeaway, inCalne Wiltshire. Delivery was the only thing plus the onion bhajis were very good. The Tandoori mixed grill cooked in clay oven was extremely disappointing, very, very dry and the cubes of lamb were so tough you couldn’t get your teeth through. The other meat chicken,etc was very dry. The dish could have done with an accompanying sauce. The Sally chicken was very tasty, but 6 small pieces of chicken and the larger pieces, which I thought was chicken….no…potatoes. The dish should have been called Sally potato with a hint of chicken. TheOnion Bhajis however were great. Sorry but won’t be ordering again.

July 28, 2021
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear Carol,

I am sorry to hear that you were disappointed with your order.

Please note that you are always free to use our review function in our app or on our website to let the restaurant know directly about your experience.

Should you need any additional assistance regarding your order, please do not hesitate to write us an E-Mail to info@eat.ch.

We are always happy to help.

I thank you for your understanding and hope you have a lovely Sunday morning.

Best regards

Farina
EAT.CH

Rated 1 out of 5 stars

New wok Norwich road new costessey…

New wok Norwich road new costessey ordered two curry’s absolutely disgusting so thickened with flour they were white flavourless don’t waste your money hubby had the chicken curry was so tough he had spit it out

July 23, 2021
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Hey Steven,

I am sorry that you had such experience with your order.

If you have any concerns about an order, please contact us by email at support@eat.ch so that we can resolve your case.

Alternatively, you can always contact us through our social media channels.

Thank you for your understanding and have a great Friday.

Kind regards

Betül
Team EAT.ch

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