Lifespan Kids Reviews 1,487

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and durability, often noting how well they hold up over time. Many people found the ordering process straightforward and the delivery service to be quick and efficient, with items often arriving sooner than expected. The ease of assembly for various products is also a frequently highlighted positive aspect. However, some customers experienced issues with delivery, including delayed parcels or items being sent to incorrect addresses. A few people also reported receiving products with minor defects, such as chipped wood or paint coverage issues, and some mentioned difficulties with replacement parts being out of stock or having long wait times.

What people talk about most

Product

People report positive experiences with product quality and design. Many customers praise the good quality... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight quick dispatch... See more

Quality

Clients share positive opinions on quality, with many praising products as good quality, sturdy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the cubby house floor to match the Lifespan Kids Numbat cubby (from Bunnings). Customer Service was very helpful via the web chat to assist in making sure this product would be suitable for... See more

Rated 5 out of 5 stars

Really enjoyed the process of building the cubby, hoping that my daughter will enjoy playing in it just as much! The instructions were clear, loved how the parts were identified by part number... See more

Rated 5 out of 5 stars

Purchased the Warringa cubby for our grandchildren.Easy to order and great pick up experience. Cubby instructions were good, took longer to put together than expected, but hubby is very fussy! 2 year... See more

Rated 5 out of 5 stars

Everything was so easy! Parcel arrived without any problem and beat things I have been waiting for months to receive from interstate. All smiles here


Company details

  1. Home & Garden

Written by the company

Excellent, innovative play equipment designed in Melbourne with nationwide delivery and assembly.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Purchased the cubby house floor to…

Purchased the cubby house floor to match the Lifespan Kids Numbat cubby (from Bunnings). Customer Service was very helpful via the web chat to assist in making sure this product would be suitable for our specific model of cubby. The floor has been great, was easy to assemble within the cubby and was delivered relatively promptly.

November 7, 2025
Rated 5 out of 5 stars

We could not be happier

We could not be happier! The team looked after me so well in making the decision for an awesome swinger for the Grandkids. It arrived quickly and was even better than expected. Highly recommended. Thank you

October 31, 2025
Rated 5 out of 5 stars

Happy Days

Excellent product. Arrived in no time and was easy to assemble. Great quality. Bought for the grandkids and would highly recommend.

August 25, 2025
Rated 5 out of 5 stars

Highly recommend

Highly recommend Lifespan Kids play equipment. Great price for great quality. The play equipment we bought has lasted many years with no sign of aging. Just bought new accessory and fits perfectly. Great comms on delivery,

July 29, 2025
Rated 5 out of 5 stars

Enjoyed building it; looks great!

Really enjoyed the process of building the cubby, hoping that my daughter will enjoy playing in it just as much!

The instructions were clear, loved how the parts were identified by part number and step.

A couple of minor issues - roof panels mislabelled (in additions to the ones corrected in the instructions) but easily picked up; roof has knot holes so a little leaky in the rain (will be easily fixed); window hinge screws too flimsy & pulled out, replaced with bigger screws from supplied spare parts & all fine.

Have already added a disco ball, & selecting paint colours & have had a request to add a swing. An added bonus is the discovery that the slide can be easily adapted to connect a hose - making it a waterslide!

June 20, 2025
Rated 1 out of 5 stars

Our delivery was a disgrace

Our delivery was a disgrace. We received one box and three weeks later had still not received the other box. Lifespan blamed the delivery company saying a lack of staff were to blame for not finding the other box, not acceptable to me. When they finally agreed to resend the second box it went to the wrong address 400kms away. While the product is great the customer service requires a vast improvement!

March 22, 2025
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Reply from Lifespan Kids

Hello Robyn,


Thank you for the feedback and we're sorry to hear about this experience. On our end, we have been prompt with posting this order a day after we receive the payment. As we are only a medium sized company, we do not have an inhouse shipping service that can fulfill our delivery demands. We have to rely on third party companies to get this service done. These companies offer the best delivery service amongst all the courier companies we have been in contract with after being in this industry for quite some time. As it is a third party courier, we hold no access on the ins and outs of how they transport and carry our items. The most that we can do is to chase it up and escalate it with their management so as not to prolong the wait times. Since we do not have access to their portals, we can only rely on the information they will pass on to us with regards to delivery dates and the whereabouts of the freight.

We can see that our team assisted you with the chase up and had a replacement sent out. Management also approved full postage refund due to troubles brought by this poor handling and delivery.

Please accept our sincerest apologies on this.

Rated 3 out of 5 stars

White cubby house

We brought the white cubby house. Unfortunately I was a little disappointed With the coverage of the paint as it is a dodge job. We have a few chips in the wood but nothing over the top.

Other then that my son absolutely loves his cubby house and has been in and out of it every single minute of the day

June 10, 2025
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Reply from Lifespan Kids

Hello Emma,


Sorry to hear about the issues with the product and we appreciate you bringing this to our attention. This cubby is pre painted white, as what has been mentioned on our website. Happy to get this assessed with our specialists and they will reach out to you get more details on the product you received.

Rated 2 out of 5 stars

Replacement parts

Replacement parts constantly out of stock with long waits for restock.

June 6, 2025
Lifespan Kids logo

Reply from Lifespan Kids

Hello Zoe,


We appreciate your feedback. We certainly understand how inconvenient it is when you have to wait long for restock. Production delays are inevitable and beyond our control however, we always make sure that we inform customers of real time updates on their orders to set proper expectations. We will forward this feedback to the appropriate team in order for this to be addressed regarding stock availability.

We can see that you have already placed an order and this was already delivered on May26.

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