Great service! So easy, convenient & quick! I had to sign a lot of documents for a Trust, & the whole process took less than 30 minutes - including the sign-in process to verify your identity. The ste... See more
Company replied
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See what reviewers are saying
Thank you Bill for having a phone number and answering it as your competitors do not have a clue on how to operate a business based on the fact that THEY do not know how to answer the phone. Tha... See more
Company replied
This was a very professional experience. I was able to have my docs notarized while in my jammies. Kimberly did an excellent job.
Company replied
I had used this service a a few times in the past and it was great, but the last 2 times it was if there were not enough notaries online. Have been waiting several minutes with the screen saying "Co... See more
Company replied
Company details
Written by the company
LiveNotary provides remote online notarizations to individuals and businesses.
Contact info
353 W 48th St, 4th FL, 10036, New York, United States
- 2107977880
- support@livenotary.com
- livenotary.com
4.3
Excellent
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very bad interface not user-friendly
May 14, 2021
Reply from LiveNotary
Hi Farid,
Thank you for your feedback!
We sincerely apologize for the inconvenience you had in using our platform. As a software provider, this is not the kind of experience we want to give our customers, and know that we are working on improving our platform everyday.
I hope you will kindly reconsider the 1-star rating. We appreciate any and all feedback as this will help us improve our service.
Best,
LiveNotary Team
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Terrill was very accommodating
Terrill was very accommodating, communicative and we so appreciated having this service online!
Thank you once again!
Debra Shackelford
May 8, 2021
Reply from LiveNotary
Hi there,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
Allowed me to sign from overseas.
May 5, 2021
Reply from LiveNotary
Hi there,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
Reply from LiveNotary
Hi Marylou,
Thank you for your feedback!
We sincerely apologize for the inconvenience you had in getting your document notarized. As a software provider, this is not the kind of experience we want to give our customers and know that we are working on improving our platform everyday.
I hope you will kindly reconsider the 1-star rating. We appreciate any and all feedback as this will help us improve our service.
Best,
LiveNotary Team
Amy is personable
Amy is personable, efficient and professional. The service is so convenient! Highly recommend using LiveNotary.
May 3, 2021
Reply from LiveNotary
Hi Keely,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
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Super easy to use
Super easy to use. Fast and efficient fir a very reasonable fee. Will use again for sure
May 1, 2021
Reply from LiveNotary
Hi Bernard,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
The only thing I did not like was verifying identity
The only thing I did not like was trying to find an address to verify the person. My father was never associated with my childhood house in another state.
April 16, 2021
Reply from LiveNotary
Hi there,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
convenient
The service is very convenient; the tech worked well over not-great wifi. The verification process, while necessary, is tricky to do in 2 minutes with an older relative.
April 10, 2021
Reply from LiveNotary
Hi there,
Thank you for your review. We appreciate any and all feedback as this will help us improve our service.
Best,
LiveNotary Team
Reply from LiveNotary
Hi there,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
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Reply from LiveNotary
Hi there,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
Reply from LiveNotary
Hi there,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
Excellent service
Terrill was prompt, highly professional and very helpful. The process was easy.
March 29, 2021
Reply from LiveNotary
Hi there,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
Superb Agent
We had some difficulties getting the program to work for us but our agent was diligent in solving and correcting the issues and we were able to successfully complete our document notarization.
March 23, 2021
Reply from LiveNotary
Hi Lenore,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
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Reply from LiveNotary
Hi Felicia,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
Reply from LiveNotary
Hi Ken,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
Incredibly easy! Highly recommend
Incredibly easy! Highly recommend. The Notary was great, super helpful and professional.
March 11, 2021
Reply from LiveNotary
Hi Kevin,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
Super unprofessional took 1 1/2 hours…
Super unprofessional took 1 1/2 hours to sign on document. They weren’t ready and couldn’t explain much at all.
March 9, 2021
Reply from LiveNotary
Hi there,
Thank you for your feedback.
We sincerely apologize for the inconvenience you had in getting your document notarized.
Please note that this review is for the platform, not directly to the user/notary. As a software provider, this is not the kind of experience we want to give our customers.
I hope you will kindly reconsider the 1-star rating. We appreciate any and all feedback as this will help us improve our service.
Best,
LiveNotary Team
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Great service!
Great service! So easy, convenient & quick! I had to sign a lot of documents for a Trust, & the whole process took less than 30 minutes - including the sign-in process to verify your identity. The step-by-step sign-in instructions were provided in an email & were easy to follow. The notary was very pleasant to work with. I would definitely use this service again if I had the opportunity to do so.
March 7, 2021
Reply from LiveNotary
Hi Karen,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
Technical issues that were not the…
Technical issues that were not the fault of agent or customer, very lengthy process had to start over, but was able to complete after over an hour online.
March 5, 2021
Reply from LiveNotary
Hi there,
Thank you for your feedback.
We sincerely apologize for the inconvenience you had in getting your document notarized.
Please note that this review is for the platform, not directly to the user/notary. As a software provider, this is not the kind of experience we want to give our customers.
I hope you will kindly reconsider the 2-star rating. We appreciate any and all feedback as this will help us improve our service.
Best,
LiveNotary Team
Very great experience.
March 4, 2021
Reply from LiveNotary
Hi there,
Thank you for your feedback and 5-star rating! We greatly appreciate it!
Best,
LiveNotary Team
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