Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When speaking to one of your human operators the process was very easy. Your website was not functioning losing data and wasting a lot of time. When speaking to your operator she understood exactly wh... See more
Company replied
Excellent service from start to finish Buying our first home felt overwhelming at times, but Catherine made the whole mortgage process so much easier. She was professional, knowledgeable and in... See more
Company replied
The quote process was so easy and clearly presented. The efficiency of the service was excellent in their email confirmation and paper documents sent to my home. The cover was much better and more... See more
Company replied
Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sarah from Lloyds was very thorough
Sarah from Lloyds was very thorough, and gave me several useful pieces of advice
July 17, 2026
Reply from Lloyds Bank Insurance
Hi Hajni,
We are so glad to hear that our team provided such thorough assistance and valuable advice. We appreciate your kind words.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance
The price was great the site was easy…
The price was great the site was easy to use communication great
July 28, 2026
Reply from Lloyds Bank Insurance
Hello Andy
Thank you for leaving a review!
It's great to hear that it was a smooth process and that you're happy with the price.
We hope you have a lovely day!
Katie
Lloyds Bank Motor Insurance
The process was quick and easy
The process was quick and easy. My quote was cheaper than my previous insurer.
July 29, 2026
Reply from Lloyds Bank Insurance
Hi Alan,
We are so glad to hear that it was quick and easy to setup a new policy.
Thank you for the feedback and hope you enjoy your day!
Keyrthigan
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi michael Preece
Thank you for your review and positive feedback.
Regards
Kerry – Lloyds Pet Insurance
A lot cheaper than my present insurance…
A lot cheaper than my present insurance which is about to run out and very easy in the application process
July 17, 2026
Reply from Lloyds Bank Insurance
Hi Justin,
We are so glad to hear that it was very quick and cheap to setup a new policy. Thank you for the positive feedback.
Hope you enjoy your day!
Keyrthigan
Lloyds Bank Motor Insurance
Very good customer service
Very good customer service. She patiently went through the policy with me and I got exactly what I needed.
August 4, 2026
Reply from Lloyds Bank Insurance
Hi Gary,
We're delighted to hear that our customer service was very good and that our team patiently helped you understand the policy, ensuring you received exactly what you needed.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Ian.
We're happy to hear that our process was both detailed and straightforward for you. We appreciate your positive feedback!
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Lloyds Home Contents Insurance
Very easy to complete Home Contents Insurance information and get an instant quote explaining the different levels of insurance with costing accordingly.
August 3, 2026
Reply from Lloyds Bank Insurance
Hi,
We're so pleased to hear you found it easy to get your Home Contents Insurance quote and appreciated the clear explanation of the different insurance levels and costs.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello,
Thanks for taking the time to leave us a review
It's great to hear you found our costs and benefits satisfactory, and the process easy!
Have a great day!
Nicola
Lloyds Bank Motor Insurance
I was not aware that my insurance had…
I was not aware that my insurance had changed from Halifax to Lloyd's... I had no notification informing me of this ... the first thing I knew about it was when I received an email telling me that my insurance had lapsed ... when I called the call centre I had to pay a lot more than I was quoted ... terrible customer service
July 28, 2026
Reply from Lloyds Bank Insurance
Hello Kim
I'm sorry to see you've not had a positive experience so far and didn't receive the documents from us for your account.
We always send your renewal invitation via email and post around 21 days prior to your renewal date.
We also issued a notice of change document to confirm the change from Halifax to ourselves.
If you wish to discuss anything further with us, please get in touch and we will help as best we can.
Take care.
Nicola
Lloyds Bank Motor Insurance
Easy to follow and clear policy benefits
August 3, 2026
Reply from Lloyds Bank Insurance
Hello Stuart,
Thanks for taking the time to leave us a review.
It's great to hear that our policy benefits were clear and easy to follow for you.
Take care.
Nicola
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Jill,
We're so pleased to hear that you found our insurance to be of good value and more affordable than your previous policy. Thank you for your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Forget comparison web sites which give you to many options.
Easy to get a quote on a pc and once all details were provided, quickly received a quote with 3 options.
As a person not 100% computer experienced it was straight forward,
I would like to have had the option to speak to an adviser.
July 30, 2026
Reply from Lloyds Bank Insurance
Hi Colin,
We're so glad to hear you found our quoting process straightforward and received options quickly! We appreciate your feedback regarding the desire to speak with an advisor, if you would like to speak to an agent over the phone then please give us a call on 0345 604 6705.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Fiona,
We're delighted to hear that you found our online application process to be easy and quick. Thank you for sharing your positive experience with us!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello Robert,
We love to see feedback like yours - thank you.
It's great to hear that you're happy with both our service and the price.
Have a great day!
Nicola
Lloyds Bank Motor Insurance
Nothing has gone wrong but my insurance…
Nothing has gone wrong and also my insurance has not commenced yet. I can say it was competitively priced. Surely the true reflection of how good an insurance company is when you have the need to claim. If this is ever the case I will revert truthfully then.
August 10, 2026
Reply from Lloyds Bank Insurance
Hello Chrissy,
Thanks for taking the time to leave us a review.
It's great to hear our policy was competitively priced.
We understand that the true test of an insurance provider comes during a claim.
Thanks for choosing us!
Nicola
Lloyds Bank Motor Insurance
Easy to arrange insurance online and a good price.
Easy to arrange insurance online and a good price. The price beat many of the competitors and I'm sure with a big name like lloyds it will be a reliable service although I hope I never need to claim.
July 28, 2026
Reply from Lloyds Bank Insurance
Hello Francis,
We love to see feedback like yours - thank you.
It's great to hear that arranging your insurance online was easy and that you found our pricing competitive.
Thanks for choosing us!
Nicola
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hello,
Thanks for taking the time to leave us a review.
It's great to hear that you found our quote to be one of the most competitive.
Take care.
Nicola
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Kelvin,
We're so happy we could quickly sort things out for you. Thank you for your kind words!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Price and being longtime customer of…
Price and being longtime customer of Lloyd’s receiving excellent Service over a number of years
August 10, 2026
Reply from Lloyds Bank Insurance
Hi Tom,
It's wonderful to hear that you've consistently received excellent service as a long-standing customer. We truly appreciate your loyalty and positive feedback.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.