Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more
Company replied
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Review summary
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When speaking to one of your human operators the process was very easy. Your website was not functioning losing data and wasting a lot of time. When speaking to your operator she understood exactly wh... See more
Company replied
Excellent service from start to finish Buying our first home felt overwhelming at times, but Catherine made the whole mortgage process so much easier. She was professional, knowledgeable and in... See more
Company replied
The quote process was so easy and clearly presented. The efficiency of the service was excellent in their email confirmation and paper documents sent to my home. The cover was much better and more... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Mainly good
Mainly good, however wasn’t able to access documents for a few days which was concerning at the time.
July 29, 2026
Reply from Lloyds Bank Insurance
Hello John,
Thanks for taking the time to leave us a review.
I'm sorry to hear about the temporary document access issue. I'm glad we managed to get the issue resolved for you.
Please get in touch anytime if you need any assistance and we will help as best we can.
Take care.
Nicola
Lloyds Bank Motor Insurance
Expert Pet Cover Knowledge
I spoke to a person who was fully conversant with the policy, this helped us to choose the excess and level of cover for our pet.
July 27, 2026
Reply from Lloyds Bank Insurance
Hi Mr M Matthews
Thank you for your review and positive feedback.
Regards
Kerry – Lloyds Pet Insurance
Easy to compare with other providers
Easy to compare with other providers. Easy to comprehend. Documents arrived quickly.
August 4, 2026
Reply from Lloyds Bank Insurance
Hi Zita,
We are so glad to hear that you found it easy to compare and understand everything. We also appreciate you noting the quick delivery of your documents. Thank you for your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello,
We love to see feedback like yours - thank you.
It's great to hear you found our service easy to use, fast, and efficient for you.
Have a great day!
Nicola
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hello DJH,
Thanks for taking the time to leave us a review.
It's great to hear that you found everything you needed for your insurance at a very reasonable price.
Thanks for choosing us!
Nicola
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hello Elizabeth,
Thanks for taking the time to leave us a review.
It's great to hear you received a good price from us for your car insurance this year.
Have a lovely day!
Nicola
Lloyds Bank Motor Insurance
Found your website easy to use .
Found your website is to use . I actually saved money against the renewal quote i was sent from Lloyds originally .
July 28, 2026
Reply from Lloyds Bank Insurance
Hello Dave,
Thanks for taking the time to leave us a review.
It's great to hear that you found our website easy to use and that you were able to save money on your renewal.
Have a great day!
Nicola
Lloyds Bank Motor Insurance
Simple online process
The cost of the insurance was competitive.
The online process was easy, even for me.
Uploading the proof of NCB was straightforward.
August 4, 2026
Reply from Lloyds Bank Insurance
Hello John,
We love to see feedback like yours - thanks for letting us know.
It's great to hear that you found our insurance costs competitive and the online process easy to navigate.
Thanks for choosing us!
Nicola
Lloyds Bank Van Insurance
Reply from Lloyds Bank Insurance
Hi Graham,
We're so glad to hear you appreciated our service! Your positive feedback truly means a lot to us.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Very easy to take out the insurance
Very easy to take out the insurance, very competitive price compared with the company I am currently with. would recommend LLoyds
August 10, 2026
Reply from Lloyds Bank Insurance
Hi Gary,
We're so pleased to hear that you found it easy to get insurance with us and that our price was competitive. Thank you for recommending us!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Confidence in the service.
I insure my car with Lloyds and have confidence in the service they give so I've insured my house as well with them. I feel I have peace of mind with them.
July 24, 2026
Reply from Lloyds Bank Insurance
Hi Glo,
We are delighted to hear you have confidence in our service for both your car and home insurance. It's wonderful to know you feel peace of mind with us.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
My Lloyds bank agent
My Lloyds bank agent, I think his name is Abdul, explained the policy fully so I understood and all the fine points were covered. The policy was exactly what I needed and cost was reasonable
I cant remember the exact date.
July 1, 2026
Reply from Lloyds Bank Insurance
Hi Lynne and Peter,
We're delighted to hear that our colleague provided such a clear and comprehensive explanation of the policy, ensuring all your needs were met at a reasonable cost. Thank you for sharing your positive experience!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Paul
Thanks for the feedback!
It's great to hear that you found the quote easy to follow online.
If you ever need anything, please get in touch.
Take care,
Anthony
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Michael,
Thanks for the feedback!
It's great to hear that the online service was easy for you to navigate.
It's great to have you on board.
George
Lloyds Bank Motor Insurance
Terrible service, awful coms, comical insurance company
Insured through Lloyds because I wanted greater protection for bikes etc so payed a premium for the insurance.
I had a flood in my kitchen early this year, fast forward today still not resolved, absolutely terrible communication. Every time you call it's a hour wait that's if the call doesn't drop. No way of seeing any updates online as the site is garbage. Only way you can communicate is through emails to the claims adviser that takes two weeks to return with pointless drivel I can only assume to delay or confuse their customers.
A word of warning if you are retired I would steel well clear, if this were my parents they would have given up and paid to have the repairs themselves,maybe that's Lloyds business model I don't know.
Anyway now I need to push this on to the insurance ombudsman due to Lloyds negligence(fyi raised it to Lloyds complaints and they have already paid me compensation, so they know they are useless).
I don't like giving bad reviews but seriously I've never dealt with a company this poor.
August 8, 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi NJ,
We appreciate you taking the time to share your detailed feedback regarding your recent claim experience. We are truly sorry to learn about the significant difficulties you have encountered with the resolution of your kitchen flood, particularly the prolonged delays and communication issues. We understand your frustration with the lengthy call wait times and the challenges you faced trying to get updates online. We also acknowledge your concerns about the effectiveness of email communication with your claims adviser. We take your comments about our service very seriously, and we are actively reviewing our processes to ensure we are providing the level of support our customers expect, especially given the premium you paid for enhanced protection.
We have contacted you for more details so we can assist you with any further queries. Where possible, please include your policy number as the reference number.
Please note the email you receive will be from Trustpilot and not Lloyds Bank.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Easy to follow from start to finish.
August 8, 2026
Reply from Lloyds Bank Insurance
Hi Clive,
We're so glad to hear that you found everything straightforward and easy to follow from beginning to end.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Jane,
We're so pleased to hear that you found our process straightforward and that you received a good quote. Thank you for your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Staff.
Staff.
I M however very disoppointed, with your policy of not lending to older persons.
I have a Lloyds codtomerfor more than 30yres.
Yet due to my age I was unable to get a loan.
August 2, 2026
Reply from Lloyds Bank Insurance
Hi Gloria,
We appreciate you sharing your experience and are sorry to hear about your disappointment regarding our lending policy. We understand your frustration, especially as a long-standing customer.
If you are wanting to make a complaint then please give us a call on 0800 072 3572. If you’re calling from outside the UK, call us on +44 1733 462 267.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Easy process online
Easy process online, excellent product. Expensive but quality always is. Thank you
August 3, 2026
Reply from Lloyds Bank Insurance
Hi Mrs Pitt,
Thank you for your wonderful review! We're so pleased to hear that you found the online process easy and are happy with the quality of our product. We appreciate your understanding that quality often comes with a price.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Lloyds Insurance application Procedure
It was a very easy system to complete. I appreciated that every decision I made in my application was checked to make curtain that I had understood what I was signing up for. Thank you
August 1, 2026
Reply from Lloyds Bank Insurance
Hi Claire,
We're so glad to hear that our system was easy for you to navigate and that our checks provided clarity during your application process. Your positive feedback is greatly appreciated!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
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