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Locauto Group - Palermo Aeroporto Reviews 

10,300
TrustScore 4.5 out of 5

4.7

Palermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

​We had a smooth and hassle-free rental experience with Locauto, and the Škoda Kamiq 1.0 TSI (115 hp) was an absolute pleasure to drive throughout our trip. ​The car was handed over in great condit... See more

Company replied

Rated 3 out of 5 stars

Insurance price is not clearly stated when booking, and it is in the end pretty expensive with insurance. When it comes to the employees we didn‘t have really good experience, they were pretty uninter... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly without any problems. I rented the car through the DiscoverCars app. At the airport reception desk, the employee informed me that it would be better to purchase insurance... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly. The only downside was that one employee at the airport desk wasn’t particularly friendly. However, all the other staff members, both when picking up and returning the car, we... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy

  • +39 0243020408
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Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(10,300)

58,601 reviews in the last 12 months

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Rated 5 out of 5 stars

Locauto helped us out

After we experienced problems with a different rental company, Locauto was able to help us solve our problem. For a fair price we were able to rent a great car and have a great holiday.
The people from Locauto were friendly, calm and helpfull.

August 12, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Very good expérience

Very good expérience
High qualité for the vehicule
Very clean

August 18, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 4 out of 5 stars

Good choice for Sicily for resonable price

The good point, at very beginning, was that i came for the car earlier and Locauto was flexible and gave me the car without waiting. The organizaion while taking the car was not perfect, a few of us were standing and waiting, while the working of Locaute were going here and there working something (looking pretty unaogranized). The car was very dirty when i took it.

August 22, 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Vladimir,thank you for your feedback. We are delighted to hear that you appreciated our flexibility and speed in providing you with the vehicle ahead of schedule!

We apologize if our team appeared disorganized and for the cleanliness of the car upon pickup. During peak season, our office gets extremely busy, and the constant movement of our staff is aimed at keeping operations running as smoothly as possible to avoid long wait times for our customers.

We have shared your notes with our local branch team to improve the vehicle preparation. We hope to welcome you back for an even smoother experience in the future!

Elisa

Rated 4 out of 5 stars

The kiosk is very small and clients…

The kiosk is very small and clients have to wait in the hot sun for their turn. A larger, air conditioned kiosk is highly recommended.

August 23, 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Marcello,thank you for your feedback.
We apologize that your experience did not fully meet your expectations this time. We appreciate your suggestion and hope to welcome you back for a 5-star experience next time!

Elisa

Rated 4 out of 5 stars

The car was very good and in very good…

The car was very good and in very good condition.
Rental cost was reasonable, though insurance charges were far too high!
Short queue at the airport office.

Conversation in English was practically impossible!

August 16, 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Michael,thank you for sharing you experience.
We are glad that you enjoyed our car and our service. At the same time, we apologize for the language difficulties. We would like to clarify that our staff is English-speaking; however, we will share your feedback with our team to improve our communication. We hope to welcome you back for a 5-star experience!

Elisa

Rated 4 out of 5 stars

Hello,

Hello,
One small issue (service): the vehicle had two faulty bulbs (left front dipped beam and rear license plate light), otherwise everything was fine for the vehicle category.

Didier

August 23, 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Didier,thank you for your feedback.
We are glad to hear that everything else went well with your rental and vehicle category.

Please accept our sincere apologies for the oversight regarding the faulty lights. Vehicle safety and maintenance are top priorities for us, so we have passed your feedback directly to our local fleet team to ensure thorough pre-rental inspections moving forward.

We hope to welcome you back again soon for an even better experience!
Elisa

Rated 5 out of 5 stars

Great Staff & Experience

Staff was very professional and helpful.
Our vehicle was exactly as promised and fitted our needs.

August 8, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

Nice experience

Nice experiencr

August 17, 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear David,thank you for sharing your feedback.
We are gald that you enjoyed our service and we look forward to welcoming you back for a 5-star experience next time!
Elisa

Rated 5 out of 5 stars

Very uncomplicated

Very uncomplicated, fast rental experience! Top car with good configurations and very quick drop of on the day of departure!

August 23, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars
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Reply from Locauto Group - Palermo Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Very good staff

Very good staff
The car was awsone and satisfactory
The return was fast and professional

August 22, 2026
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Reply from Locauto Group - Palermo Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Perfect customer service

Perfect customer service, no complaints at all

August 15, 2026
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Reply from Locauto Group - Palermo Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

I had a really great experience!

I had a really great experience!
I initially chose Locauto because of the great ratings on trustpilot. The costs were comunicated fully transparent from the beginning. They also didn’t try to upsell us any insurance etc. Really pleasant and professional.
There was also no deposit required, they only charged 0.01€ to have my credit card details (Debit Card works as well). The car was also very modern and in Great conditions. I would definitely choose Locauto again for my next vacation with a rental car

August 22, 2026
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Reply from Locauto Group - Palermo Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Fast pick up

Fast pick up. Return also uncomplicated.

August 22, 2026
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Reply from Locauto Group - Palermo Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Great experience,good prices,no…

Great experience,good prices,no deposit,fast and easy check in,getting car at airport very fast!

August 21, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

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