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Locauto Group - Palermo Aeroporto Reviews 

10,291
TrustScore 4.5 out of 5

4.7

Palermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Everything went smoothly without any problems. I rented the car through the DiscoverCars app. At the airport reception desk, the employee informed me that it would be better to purchase insurance... See more

Company replied

Rated 3 out of 5 stars

Insurance price is not clearly stated when booking, and it is in the end pretty expensive with insurance. When it comes to the employees we didn‘t have really good experience, they were pretty uninter... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly. The only downside was that one employee at the airport desk wasn’t particularly friendly. However, all the other staff members, both when picking up and returning the car, we... See more

Company replied

Rated 5 out of 5 stars

Considering the fact that we had an urgent need to rent a car for 2 weeks in PMO airport, because pre booked rental company didn’t want to give us a car without IDP (which is not mandatory by the Ital... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy

  • +39 0243020408
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Unisciti a MyLocauto Friends

Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(10,291)

58,254 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff

Helpful staff, no aggressive attempts to upsell or sell insurance. Great location at the AirPort.

August 28, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Perfect

It was easy, quick, well-priced and the staff were friendly.

August 21, 2026
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Reply from Locauto Group - Palermo Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

I already rented 3 times from locauto…

I already rented 3 times from locauto for our summer holidays and every time for duration more then 15days, all rentals were smooth and cars without issues.

August 21, 2026
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Reply from Locauto Group - Palermo Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Plain 'driving'

I have chosen Locauto as an agency to rent a car from, based on previous experience of a friend of mine.
I have booked car in advance, everything went smoothly and without a hitch - car was ready at the airport and Sicilian adventure was to begin.
Looking forward to next adventure in Italy.

August 8, 2026
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Reply from Locauto Group - Palermo Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Very good experience

Review

Pick-up and drop-off were smooth and very quick. I rented a Fiat Panda and got upgraded to a Peugeot 208. Great service and a very easy experience overall. I’ll definitely rent from them again next time!

August 27, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Locauto Saved our journey

Considering the fact that we had an urgent need to rent a car for 2 weeks in PMO airport, because pre booked rental company didn’t want to give us a car without IDP (which is not mandatory by the Italian low) the price and conditions were great!the Lowest price offer that I could find from all car rental counters. No deposit, full coverage, fuel policy is to return as is, not a full tank. The car was brand new and comfortable Volvo cx40. No IDP needed!

August 26, 2026
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Reply from Locauto Group - Palermo Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Locauto is the best

Locauto is the best. I am very happy. They gave us better car (newest 26Y t-roc) than i rent (polo). Everything was very simple and very fast to take car from their office at airport Palermo. I reccomand also DiscoverCars becouse i was rented from this application. Grazie mille locauto! See you soon someday. Ciao

August 19, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Very comfortable and convenient…

Very comfortable and convenient service.Competitive price. They will not bother you with unnecessary documents.

August 26, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly. The only downside was that one employee at the airport desk wasn’t particularly friendly. However, all the other staff members, both when picking up and returning the car, were wonderful, helpful, and professional. We even received a better car than the one we had booked, and there were no problems at all. Overall, a great experience.

August 19, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

I recomend Locauto Group

I recomend Locauto Group.
The car is new, very comfortable. The services is kind. There was no problem returning the car. The rental office is located at the end of the box rental on the left. Quick driver verification. You enter from the airport and go straight to the P2 car park. The rental is located at the end of the car park on the left.

August 26, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

better than a big international company

we were a little worried about ordering from a non international company, but this was probably the smoothest experience we had. we do always take the extra payment for the no hassle clause, but when we brought our own car seat they refunded us for the one we ordered. top of the line vehicle, too.

August 11, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Locauto helped us out

After we experienced problems with a different rental company, Locauto was able to help us solve our problem. For a fair price we were able to rent a great car and have a great holiday.
The people from Locauto were friendly, calm and helpfull.

August 12, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Very good expérience

Very good expérience
High qualité for the vehicule
Very clean

August 18, 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 4 out of 5 stars

Good choice for Sicily for resonable price

The good point, at very beginning, was that i came for the car earlier and Locauto was flexible and gave me the car without waiting. The organizaion while taking the car was not perfect, a few of us were standing and waiting, while the working of Locaute were going here and there working something (looking pretty unaogranized). The car was very dirty when i took it.

August 22, 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Vladimir,thank you for your feedback. We are delighted to hear that you appreciated our flexibility and speed in providing you with the vehicle ahead of schedule!

We apologize if our team appeared disorganized and for the cleanliness of the car upon pickup. During peak season, our office gets extremely busy, and the constant movement of our staff is aimed at keeping operations running as smoothly as possible to avoid long wait times for our customers.

We have shared your notes with our local branch team to improve the vehicle preparation. We hope to welcome you back for an even smoother experience in the future!

Elisa

Rated 4 out of 5 stars

The kiosk is very small and clients…

The kiosk is very small and clients have to wait in the hot sun for their turn. A larger, air conditioned kiosk is highly recommended.

August 23, 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Marcello,thank you for your feedback.
We apologize that your experience did not fully meet your expectations this time. We appreciate your suggestion and hope to welcome you back for a 5-star experience next time!

Elisa

Rated 4 out of 5 stars

The car was very good and in very good…

The car was very good and in very good condition.
Rental cost was reasonable, though insurance charges were far too high!
Short queue at the airport office.

Conversation in English was practically impossible!

August 16, 2026
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Reply from Locauto Group - Palermo Aeroporto

Dear Michael,thank you for sharing you experience.
We are glad that you enjoyed our car and our service. At the same time, we apologize for the language difficulties. We would like to clarify that our staff is English-speaking; however, we will share your feedback with our team to improve our communication. We hope to welcome you back for a 5-star experience!

Elisa

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