Lookbyfare Reviews 2,667

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, making interactions pleasant and efficient. Many people highlight the outstanding customer service, appreciating the personalized and patient approach taken by agents who go above and beyond to assist with various requests, from booking to resolving issues. The overall service provided is frequently described as excellent, with consumers noting the ease and smoothness of their experience. However, some customers expressed dissatisfaction with the booking process and pricing. A few people reported issues with tickets not being accepted or flights being overbooked, leading to missed connections and the need to purchase new tickets at higher prices. There were also instances where the initial quoted price for flights significantly increased after booking, or additional unexpected fees were added, particularly for baggage, causing frustration and a feeling of being overcharged.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising several agents for their knowledge,... See more

Booking process

Clients share ambiguous opinions on the booking process. Some customers report positive experiences,... See more

Price

Customers had ambiguous experiences with price. Many reviewers reported significant price discrepancies, with... See more

Service

People report positive experiences with service. Customers praise the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

recently booked my tickets here and was very impressed with the excellent service I received. Although I don’t remember the name of the lady who assisted me, she was extremely patient, professional,... See more

Rated 5 out of 5 stars

Robbie Smith took excellent care of my concerns and needs. He worked efficiently to make sure that I was able to get back home after a long trip. I really appreciate his pleasant customer service skil... See more

Rated 5 out of 5 stars

My teller was Shopie, she was very kind and patient throughout this experience. Even got me a travel deal regardless of the airline updated price. Very satisfied and will have a wonderful trip! Thank... See more

Company replied

Rated 5 out of 5 stars

Henrik was amazing! He gave me reassurance and handle adding my children to there big sister existing flight a walk in the park. He made sure to double check spelling of my children’s names, as well a... See more


Company details

  1. Travel Agency

Written by the company

Gone are the days when more than the ecstasy of traveling, the hassle of making necessary arrangements for it would get travelers cold feet. Thankfully, courtesy of Lookbyfare, which is one of the leading travel-related service providers, it has become a thing of the past. Whether you’re looking for flight tickets that are cheap and cheerful or the hotels that are equipped with all the amenities under the sun, we cater to all sorts of needs a traveler may have and that too within his/her budget. So, you kick back and let us turn your travel plans to reality.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Mia was very helpful and patient

Mia was very helpful and patient! Thank you so much!!!

March 25, 2026
Unprompted review
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Reply from Lookbyfare

We're so happy to hear that you found our team member helpful and patient. Thank you so much for your positive feedback; we appreciate it!

Rated 4 out of 5 stars

It's was simple altho hard to hear Mia…

It's was simple altho hard to hear Mia was helpfull !

March 18, 2026
Unprompted review
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Reply from Lookbyfare

We're happy to hear that the process was simple for you. We appreciate your feedback regarding the audio and are glad someone was helpful!

Rated 5 out of 5 stars

My teller was Shopie

My teller was Shopie, she was very kind and patient throughout this experience. Even got me a travel deal regardless of the airline updated price. Very satisfied and will have a wonderful trip! Thank you!

March 13, 2026
Unprompted review
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Reply from Lookbyfare

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service you received. We're so glad we could help you get a great travel deal and that you're satisfied with your trip!

Rated 1 out of 5 stars

THIS WAS AN ABSOLUTE NIGHTMARE! BIG SCAMS!

THIS WAS AN ABSOLUTE NIGHTMARE!! I purchased 2 flights. Both were sold as unconfirmed flights without my knowledge. Later I received calls separately saying my first flight went from $222 to $448. I agreed to it since I was desperate. Then about 4 hours later I got a call about my returning flight saying my flight home was unconfirmed and to confirm it the price was going from $349 to $492. At this point I absolutely flipped out.
PEOPLE PLEASE READ THESE REVIEWS!!!!
They are selling unavailable flights at the first quoted price just to force you into paying nearly double. This should be ILLEGAL!!!

March 7, 2026
Unprompted review
Rated 1 out of 5 stars

Never use this site

Well I tried booking a flight not once but twice and then got emails saying it was confirmed only to have them call me hours later saying it would be more money to confirm and then saying it was canceled.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and nice Chris Martin did…

Very helpful and nice Chris Martin did excellent job ty guys blessed

February 24, 2026
Unprompted review
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Reply from Lookbyfare

We're happy to hear that your experience was excellent, and we appreciate your kind words. We are grateful for your positive feedback and thank you for sharing.

Rated 5 out of 5 stars

Nice

He was great. Very knowledgeable and he made sure that I was able to follow up if I needed any further assistance.

Thank you

February 22, 2026
Unprompted review
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Reply from Lookbyfare

We're happy to hear that you found him knowledgeable and helpful. We appreciate your positive feedback and that you felt supported with follow-up assistance. Thank you!

Rated 5 out of 5 stars

Outstanding Customer Service

Mia and the person I initially booked my flight with both provided outstanding customer service. This was my first time using look by fare and because of the service provided I will use this company in the future.

February 19, 2026
Unprompted review
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Reply from Lookbyfare

We're happy to hear that you had such a positive first experience! It's great to know the service you received will bring you back. Thank you for your feedback and for choosing us.

Rated 5 out of 5 stars

I am very happy with the service…

I am very happy with the service provided by Petra

February 19, 2026
Unprompted review
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Reply from Lookbyfare

We are very happy to hear that you are pleased with the service that you received. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Mia was very helpful

Mia was very helpful

February 18, 2026
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

Thank you for recognizing Mia's efforts! Our team works hard to ensure every customer feels valued, and your feedback is a great affirmation of that dedication.

Rated 1 out of 5 stars

One star is more then they…

One star is more then they deserve!!!!Price on the website was one price and then I received a call that the price was more to stay with the flights I chose. This is a big scam! They show you one price get your credit card info then call you and change the price. Absolutely pathetic. I beg you not to use this site to save yourself a big hassle!!!

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Booked a flight with them today

Booked a flight with them today. They called said they had to switch the flight and wanted even more money. They changed my card 3 time. I called Delta and reported them. The bank alerted me to possible fraud so they did not get a dime.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Wish all support was as good as him

the representative was very clear, and fixed my issue politely, amd professionally. Excellent customer service 10/10 👌

February 9, 2026
Unprompted review
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Reply from Lookbyfare

We are happy to hear that our representative resolved your issue with clarity, politeness, and professionalism. We appreciate you sharing your excellent customer service experience!

Rated 5 out of 5 stars

Wade was not only professional he was…

Wade was not only professional he was amazing! It's folks like him that makes me use your services again. Thank you Wade for your support.

February 9, 2026
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

Thank you so much for the kind words! We are thrilled to hear that Wade provided such professional and amazing support. It’s team members like him who truly define our service standards. We’ll be sure to share your appreciation with him personally. We look forward to working with you again!

Rated 5 out of 5 stars

Olivia Pyne helped helped us get a…

Olivia Pyne helped helped us get a ticket changed booked a flight for a funeral, but it was for the wrong month. She helped us to get a new flight was very patient and helpful and made it her business to get us where we need to go. Thank you so much.

February 7, 2026
Unprompted review
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Reply from Lookbyfare

We appreciate you sharing your experience. We are so glad that we could assist you with your booking and provide support during a difficult time. Thank you for your positive feedback and patience.

Rated 5 out of 5 stars

Great customer service

Great customer service, Olympia the agent was very kind and patient, she helped me finding another similar flight when I was about to give up on my trip.

February 4, 2026
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're happy to hear that we could assist you! It's wonderful to know that our agent was able to provide kind and patient service and help you find a suitable flight. Thank you for your positive feedback.

Rated 2 out of 5 stars

Lookbyfare via Cheapflights

Booked through Lookbyfare using Cheapflights after cancelling a previous reservation with another provider on Cheapflights whom had doubled the ticket price when it came time complete the transaction. I checked these reviews prior to making the same mistake and lo and behold they did the same thing. Called right after the reservations were made and said the flight was overbooked (3 months in advance to Sacramento lol okay) and suggested a different destination. When I said I would just cancel the reservations they offered to keep me on the same flights for an additional $135. While it’s not a scam in the traditional sense, it is most definitely a bait and switch that just leaves a really bad taste in your mouth as a consumer. Had they offered the same fare initially I would have went with them and not felt like I just got hosed. Do better.

January 26, 2026
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We appreciate you sharing your experience. We're sorry to hear about the unexpected price change and the issues you encountered with your booking. We'll review your feedback regarding the booking process and overbooking situation to improve our service.

Rated 1 out of 5 stars

My booking was put on hold and I was…

My booking was put on hold and I was asked to pay $200 more. Rechecking the listing, the amount listed was still the same. Could this be the bait and switch tactic? Very frustrating. Be careful when dealing with this agent.
Reference
Lookbyfare Booking Reference number: 2771617

January 20, 2026
Unprompted review

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