Lookbyfare Reviews 2,670

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional demeanor, making the booking process smooth and reassuring. Many people highlight the outstanding customer service, noting that agents go above and beyond to address concerns and find the best options, even assisting with complex requests. The overall service is frequently described as excellent, with consumers appreciating the efficiency and ease of their interactions, leading many to plan future bookings with the company. However, some customers also noted issues with pricing, where initial quotes for flights were significantly increased or even doubled after booking, leading to dissatisfaction and unexpected costs. A few other people also felt that additional fees for services like baggage were excessive or that the booking process itself could be confusing, with some experiencing unconfirmed flights.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, patience, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who are patient,... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing frustration over unexpected price... See more

Booking process

Customers had ambiguous experiences with the booking process, with many reporting issues such as hidden... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

recently booked my tickets here and was very impressed with the excellent service I received. Although I don’t remember the name of the lady who assisted me, she was extremely patient, professional,... See more

Rated 5 out of 5 stars

Robbie Smith took excellent care of my concerns and needs. He worked efficiently to make sure that I was able to get back home after a long trip. I really appreciate his pleasant customer service skil... See more

Rated 5 out of 5 stars

Henrik was amazing! He gave me reassurance and handle adding my children to there big sister existing flight a walk in the park. He made sure to double check spelling of my children’s names, as well a... See more

Rated 5 out of 5 stars

My teller was Shopie, she was very kind and patient throughout this experience. Even got me a travel deal regardless of the airline updated price. Very satisfied and will have a wonderful trip! Thank... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Gone are the days when more than the ecstasy of traveling, the hassle of making necessary arrangements for it would get travelers cold feet. Thankfully, courtesy of Lookbyfare, which is one of the leading travel-related service providers, it has become a thing of the past. Whether you’re looking for flight tickets that are cheap and cheerful or the hotels that are equipped with all the amenities under the sun, we cater to all sorts of needs a traveler may have and that too within his/her budget. So, you kick back and let us turn your travel plans to reality.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
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Rated 5 out of 5 stars

Robbie was a professional and helped me…

Robbie was a professional and helped me out trmendously. Very good customer service and helped me solve the issue I needed help with. 10/10

November 9, 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're happy to hear that the support you received was helpful and professional! We appreciate you taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Olympia was just so wonderful and…

Olympia was just so wonderful and patient. In a world of bad customer service and cold AI there she is a glowing and helpful actual person!

November 6, 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We appreciate your kind words! We're happy to hear that you had such a positive experience. It's wonderful to know that our team member's patience and helpfulness stood out. Thanks for your feedback!

Rated 5 out of 5 stars

I am surprised by the prices they have

I am surprised by the prices they have. I thought I couldn't take the vacation with my family because of the high cost, but they became a reality, and the customer service staff is friendly and very agile in helping you with the reservation. I am delighted. 100% recommended.

October 24, 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're happy to hear that we made your family vacation dreams a reality! It's wonderful that our team's friendly and efficient service helped you with your booking. Thank you for the recommendation!

Rated 5 out of 5 stars

Robbie smith was very helpful

Robbie smith was very helpful

October 14, 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're happy to hear that our team member was helpful. We appreciate your positive feedback and thank you!

Rated 5 out of 5 stars

Floyd was very helpful

Floyd was very helpful. And patient.

October 7, 2025
Unprompted review
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Reply from Lookbyfare

We're happy to hear that you found our team member helpful and patient. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Prompt and steadfast with communication…

Floyd was Prompt and steadfast with communication in assisting customers

October 6, 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're happy to hear that our communication was helpful and timely for you. Thank you for acknowledging the assistance you received; we appreciate your feedback!

Rated 5 out of 5 stars

Great experience

Mia white was extremely helpful in solving a seating issue on United and I’m thankful. She was patient in repeating what she said due to my hearing issue. Thank you Mia.

October 1, 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're so happy to hear that you received such helpful and patient assistance with your seating issue. We appreciate you taking the time to share your positive experience.

Rated 4 out of 5 stars

associates are friendly and really wanted to help

associates were friendly and wanted to help you, especially Trenton.. I did feeI was dimed to extreme with fees for all the services, my total tickets were over $1600.

September 23, 2025
Unprompted review
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Reply from Lookbyfare

We appreciate your feedback and are glad the associates were helpful. We regret the fees didn't meet your expectations. We'll review your comments to improve our service.

Rated 5 out of 5 stars

The gentleman that assisted me was on…

The gentleman that assisted me was on point. This is my first time using this platform and it went very smoothly and I thank him for his assistance.

September 23, 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We are so glad you had a smooth first experience using our platform, and we appreciate you mentioning the assistance you received. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great

Great experience by Robbie smith

September 21, 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're glad you enjoyed your experience. Thank you for sharing your positive feedback with our team; we appreciate it.

Rated 5 out of 5 stars

Robbie smith was great with helping me…

Robbie smith was great with helping me get my plane tickets. I definitely recommend him if you need help with this service

September 20, 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're happy to hear that you had a great experience. We appreciate you recommending our services for assistance with plane tickets and your positive feedback.

Rated 5 out of 5 stars

Great customer services

Great customer services
Friendly, patient

September 15, 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We are happy to hear that you had a positive experience with our customer service. We appreciate your kind words and your feedback.

Rated 5 out of 5 stars

Mia helped me with my question and…

Mia helped me with my question and answered everything i needed

September 13, 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're happy to hear that our team provided you with the answers you needed. We appreciate you taking the time to share your positive experience with us.

Rated 4 out of 5 stars

Good customer service

Mia did great as quickly as she could. I appreciated her help.

September 12, 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're happy to hear that you appreciated the help you received. We appreciate your positive feedback and are glad the service met your needs in a timely manner.

Rated 4 out of 5 stars

Mia was helpful in checking me in for…

Mia was helpful in checking me in for my flight. My issue is I should be able to do this online and not have to call for the help.

September 7, 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're glad Mia provided helpful assistance with your check-in. We appreciate your feedback regarding the online check-in process and will review how to improve it. Thanks for your time.

Rated 5 out of 5 stars

Thank you fir the assistance.

Thank you fir the assistance.

September 7, 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We are so happy to hear that we could assist you! Thank you for your positive feedback; we appreciate it greatly.

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