Lookbyfare Reviews 

2,683
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendly and helpful demeanor, often highlighting specific individuals for their excellent service and patience. Many people appreciate the outstanding customer service, noting that agents are agile, professional, and go out of their way to assist with reservations and concerns. However, some people mentioned being surprised by the prices, feeling that they were charged excessively with additional fees or that the initial quoted price doubled after booking. A few other people also felt that the service was poor, experiencing issues like missed flights due to unaccepted tickets or being forced to buy new tickets at higher prices.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific agents for their professionalism... See more

Customer service

Customers had positive experiences with customer service, praising agents for their prompt, helpful, and... See more

Price

Users describe negative interactions with price, frequently reporting that after booking, they were told the... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with many reporting issues such... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

associates were friendly and wanted to help you, especially Trenton.. I did feeI was dimed to extreme with fees for all the services, my total tickets were over $1600.

Company replied

Rated 5 out of 5 stars

I just had a great experience. A young man named Marshall, was absolutely fabulous. I'm 75 years old and always struggled with making traveling reservations. He made it very nice. He listened and resp... See more

Company replied

Rated 5 out of 5 stars

Robbie Smith took excellent care of my concerns and needs. He worked efficiently to make sure that I was able to get back home after a long trip. I really appreciate his pleasant customer service skil... See more

Rated 5 out of 5 stars

I had a flight I made reservations for, something came up and I couldn't make it. Called in and Nick Marshall answered, phenomenal customer service, helped me through everything. I will be calling him... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Gone are the days when more than the ecstasy of traveling, the hassle of making necessary arrangements for it would get travelers cold feet. Thankfully, courtesy of Lookbyfare, which is one of the leading travel-related service providers, it has become a thing of the past. Whether you’re looking for flight tickets that are cheap and cheerful or the hotels that are equipped with all the amenities under the sun, we cater to all sorts of needs a traveler may have and that too within his/her budget. So, you kick back and let us turn your travel plans to reality.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.2

All reviews

(2,683)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adam was amazing

Adam was very helpful and patient with us. He was able to get my mom on a flight and help with her disability to walk. Thank you so much, Adam he deserves a raise!!

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience. Tren helped me with my baggage issues. He had very good communication skills and was being very respectful and polite.

April 23, 2025
Unprompted review
Rated 4 out of 5 stars

Tried to Change Ticket

I had a dispute with Lookbyfare regarding trying to change the date of a booking. I originally left them a negative review. They called me the next day and we were able to resolve it to our mutual satisfaction.

April 21, 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!

SCAMMERS!! Over priced tickets, didn’t go over cancellation policy and wouldn’t issue refund. DO NOT BOOK WITH THEM!!!

April 18, 2025
Unprompted review
Rated 1 out of 5 stars

Do not book this is a SCAM!

Do not book this is a SCAM!! They canceled my flight last minute and gave me some bogus line about the airline canceling my flight but when I called the airline they told me there was not cancelation and that I never had a flight reservation!!! Spend a few bucks more and avoid the headache!!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service review

I have had two instances with your customer service reps Mia today and Sky when I purchased my tickets. They both were wonderful and really know their business. I was totally pleased with them.

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BOOK

You can tell a lot from a company by how their customer service agents act. A little backstory. I was looking up flight when a prompt popped up telling me to call to get a deal. I called the number and was informed that the deal was for a flight with a different destination. I said oh OK. When they proceeded to put in the correct destination they quoted me a higher price than what the website was showing WITHOUT the promo. I brought this to the agents attention and he could really care less. He tried to argue to say that his quote included the lap child and the baggage. I looked at the website and so did the lower quote. The agent became rude and therefore I asked to speak with a supervisor or to leave a feedback for the call. He said they do not have that. I dont believe that so I insisted. He said that he will connect me to a survey after the call which resulted in him hanging up. I called back and asked to speak with someone. They pretended to get a supervisor on the line and listened to my concerns with the full knowledge that they were not taking note of the interaction. It is a call center. An abysmal one at that. It reflects the company and therefore I will never purchase from this company.

March 27, 2025
Unprompted review

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