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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers encountered significant issues with the app's functionality, reporting frequent bugs, crashes, and difficulties with recording and uploading videos. People also expressed frustration with the user experience, finding it unintuitive and time-consuming, especially with new login processes and constant updates. A large number of consumers were dissatisfied with the subscription and payment practices, citing billing discrepancies, difficulty canceling, and a lack of transparency regarding billing. Additionally, many found the customer service to be unhelpful and unresponsive, making it challenging to resolve technical problems or billing disputes.

What people talk about most

User experience

Reviewers express strong dissatisfaction with the user experience, particularly since the integration with... See more

Application

Customers consistently express strong dissatisfaction with the app. Many reviewers report frequent bugs,... See more

Subscription

Clients share negative opinions on subscription. Many reviewers report unauthorized charges, with some being... See more

Customer service

People report negative experiences with customer service. Many customers express disappointment, citing... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report unauthorized and ghost charges, even... See more

Based on these reviews

Rated 1 out of 5 stars

Used to be great and I invested in a paid package but recently just a nightmare! Creating a 'new video' doesn't seem possible, it's virtually impossible to open up a new window (as the camera functio... See more

Rated 1 out of 5 stars

The new Loom login process is incredibly frustrating. What used to be a simple, reliable tool now requires multi-factor authentication, including a code sent by email that never arrives. I’ve been loc... See more

Rated 1 out of 5 stars

Awful, i've paid a lot of money to use this tool and every single week without fail i am sending support an email because something doesn't work. Support seems to be ran by AI now which means nobo... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Easy and free screen recorder for Mac, Windows, and Chromebooks. Record your camera and screen with audio directly from your Chrome browser and share the video with your team, friends, and family.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This company has been charging me for a…

This company has been charging me for a subscription that I had canceled, no one has contacted me when I had reached out, and there is no customer support contact number to call, you have to email them and hope for a response but no response has ever come I do not recommend this service to anyone.

June 24, 2022
Unprompted review
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Rated 2 out of 5 stars

⚠️⚠️⚠️WARNING READ THIS OR REGRET IT LATER ⚠️⚠️⚠️

First two times worked like a charm! BUT OH MY OH MY! The last month the software has been so buggy! Complete waste of my time! I just finished 40minutes of recording only to find out that the software has not recorded the correct screen size - this is a complete waste of time - if you are a professional content creator I would highly recommend to stay AWAY from this software, since it is super unreliable and you will find yourself in my situation where I spend 3h trying to record a 40min video that at the end is not recorded....value your time because the loom app doesn't!

February 12, 2022
Unprompted review
Rated 5 out of 5 stars

I very rarely leave a review...

I very rarely leave a review

But this software is just too good not to do it. How many "synch" Loom is saving me? About 1 a day I would say...

Keep up the good work guys!

September 21, 2021
Unprompted review
Rated 5 out of 5 stars

One of my favorite tools!

One of my favorite tools!
The best thing about this tool is the ease of use. Quick access, record, some editing features make the process fun. Videos can be easily shared with friends or colleagues.
I love how it helps to share your ideas, thoughts and be correctly understood. You explain, speak your ideas and show what you mean at the same time.
The tool saves so much time typing out long emails or messages.

September 15, 2021
Unprompted review
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Rated 3 out of 5 stars

The sales team aren't getting back to me

I'm a small business owner and have been using Loom for a few days now to make training videos for my staff. I like the program itself - my problem is that the upgrade button doesn't work and just keeps sending you to a contact page for sales, which I have now filled in 3 times and noone has got back to me in days. Is that what the CEO wants? I'm now going to use a competitor soz. I wish the sales team best of luck in their performance reviews.

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

The best screen / video recording service!

Superb & fast screen / audio / video recording tool, using a modern elegant interface for Mac/Win or browser plugin and an invaluable service for providing support / feedback. Their support teams use Loom to provide some of the best support / feedback for any company I've ever seen, proving how important customer service is and how it builds customer satisfaction & loyalty. This service should be adopted by all companies providing feedback / support and communication in general. Their free plan allows up to 100 recordings, you can archive off those videos you don't actively need, increasing your recording allowance. Paid plans allow unlimited recordings & add a slew of additional useful features for just £10 p/m. They have a great roadmap of upcoming features and welcome suggested improvements. We're all using computers in some form these days and this service really helps communication.

May 22, 2021
Unprompted review
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Rated 5 out of 5 stars

Amazing time-saving tool

Amazing time-saving tool. I do sales and send videos to prospects all the time, it even tells me when people view them. Would recommend to anybody who wants to test how good their sales pitches are through video.

February 10, 2021
Unprompted review
Rated 5 out of 5 stars

Wow! Screen Capture for free from google chrome

Wow! This is the coolest website, I think it will compete with youtube. You can record your screen from google chrome, post videos publically and share with friends. Never thought I could do this for free from my browser! I was really impressed how this worked, a tech guy asked me to use this to record my issue and the whole problem was resolved in minutes...but the uses are almost limitless. Will keep an eye out for this company.

December 24, 2020
Unprompted review
Show reviews in all languages. (213 reviews)

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