Lukas Distribution Reviews 

153
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often describing them as well-made. Many people highlight the efficient delivery service, noting quick dispatch, prompt arrival, and excellent communication. Reviewers also appreciate the smooth ordering process and the helpful, professional service from staff, making transactions easy. However, some customers noted product issues, such as receiving items described as "scrap of bent tin" or finding parts missing bolts or having faulty threads. Additionally, a few people felt communication regarding order status and tracking was sometimes lacking, with parcels occasionally sent separately without notification or getting lost.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers pleased with items like the Bantam... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting promptness and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Order

Customers had positive experiences with order, finding the process very easy to place and pay, with quick... See more

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lukas and BSA were prompt to advertise the imminently arriving parts for my BSA Bantam . I was already looking at Jawa / Yezdi India, as I wanted Engine dresser bars and Headlamp grill. Took my pre-o... See more

Rated 5 out of 5 stars

Long long long wait for what turned out to be a scrap of bent tin ! No fixing bolts supplied either. Not your fault your simply the distributor but bloody hell quality control in India I guess need a... See more

Rated 5 out of 5 stars

I ordered the rear rail and pannier brackets last week. The rear rail was on backorder but I was offered one that had some light cosmetic damage at a discount. I took this up and the refund came back... See more

Rated 5 out of 5 stars

Hi I placed an order for rear rail and backrest/ rear rack .with Emma at lucas it was a very quick conversation by email sorting the delivery very quickly. I am very pleased, with purchasing and deliv... See more


Company details

  1. Motorcycle Shop

Written by the company

Official UK Distributor For BSA Motorcycles.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

153 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(153)

84 reviews in the last 12 months

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Rated 1 out of 5 stars

Never again !!!

Still not received part ordered in mid December.
The saga of communications regarding this order you would not believe !!!
I will never use them again.

March 12, 2025
Rated 5 out of 5 stars

Arrived on time

Arrived on time, assembled easily per the simple instructions and looked as advertised. Fitted and lifted bike with ease, bike very stable for either working on or storing upright.

February 4, 2025
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Rated 3 out of 5 stars

The paddock stand for the BSA GoldStar…

The paddock stand for the BSA GoldStar 650 looks robust and well made but I wasn’t impressed by having to take a file to it in order to get it to fit together. Also the nyloc nuts promised in the assembly instructions turn out to be plain.

January 3, 2025
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Rated 3 out of 5 stars

Instructions said tighten nyloc nuts

Instructions said tighten nyloc nuts, there aren't any only plain nuts and the powder coating is chipped and scratched, also for the bike itself clocks are loose, oil overfilled and mist under engine and also found out that owners handbook should have been redrawn and a new updated one supply, this means i haven't been running in correctly according the new version, toolkit has little relevance to what fasteners are actually fitted, also no C spanner for shock adjustments and no tool to release rear wheel spindle, 12mm spanner doesn't fit 13 mm chain adjusters

November 19, 2024
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