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Lux Case Reviews 

655
•
TrustScore 4.5 out of 5

4.3

Cell Phone Accessory Store
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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, like phone cases and watch straps, noting they are as described and fit perfectly. Many appreciate the fast and efficient delivery, with orders often arriving sooner than expected. Reviewers also highlight the user-friendly website and wide selection, making the process straightforward. However, some customers noted issues with orders, including receiving incorrect or incompatible products, or items that never arrived. A few also experienced slower than anticipated delivery, with delays or a lack of tracking. Additionally, some reviewers found the website challenging to navigate due to missing filters or address recognition problems.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as good, sturdy, and durable,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and prompt delivery times,... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process easy and... See more

Quality

Users describe positive interactions with quality, consistently praising the good quality products, with many... See more

User experience

Customers had positive experiences with user experience, finding the website easy to use, navigate, and order... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived quickly, customer support was good. Quality of strap is fine but tool is required to remove links. Customer Services kindly sent me a video tutorial to do so without the special tool but I cou... See more

Rated 4 out of 5 stars

The watch strap I bought clearly said it was compatible with the vivoactive 4s. It arrived and was clearly not compatible. Very disappointing and inconvenient. However I am very satisfied with the cus... See more

Rated 4 out of 5 stars

Only gripe was it wasn’t willing to recognise my eircode - had to use a neighbours one. Also, it insisted on a street number.

Rated 4 out of 5 stars

It is really great shop with many phone cases even for old phones which is amazing. Very good quality. Only thing that I was waiting for it little longer then expected and started to worry. Ive read i... See more

Company details

  1. Cell Phone Accessory Store

About Lux Case

Written by the company

Welcome to Lux-Case!

Lux-case Contact us Smartphone cases Smartwatch straps Tablet accessories Laptop accessories About us

 Lux-Case - Accessories for smartphones, smartwatches, tablets and more

At Lux-Case we offer a wide range of accessories for most devices. This includes covers, cases and screen protectors for smartphones and tablets, straps for smartwatches, chargers and much, much more. Our range of high-quality and stylish products is designed to help our customers protect their devices from damage and wear and tear, as well as better customise them to their personal style. 

In addition to a wide range of smartphone accessories, we offer all our customers: 

  • Fast delivery on all orders ⚡

  • Low prices 💰

  • 30-day right of return 🗓️

  • Attentive and reliable customer service 📞

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

655 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(655)

202 reviews in the last 12 months

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Rated 1 out of 5 stars

Still no sign of my order

Still no sign of my order, two weeks after order was placed and paid for. I will be rdemanding a full refund if order is not received this week. Would not recommend this site.

September 14, 2025
Rated 1 out of 5 stars

I am writing to express my…

I am writing to express my dissatisfaction with my recent order. I specifically ordered a charger for my Fitbit Sense 2 watch, but unfortunately, I did not receive the item I ordered. Instead, I received a charger for a different watch.

September 21, 2025

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