It is really nice and also bundle is little bit expensive which I paid only stay 3days but it’s all ok main thing is phone working but anyway many thanks I will contact you in future
Company replied
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Review summary
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Reviews shaping this summary
The price for the plans is good and the network coverage and performance is great. HOWEVER customer services is very poor. I have 2 lines, one for me and one for my son. For some unknown reason my... See more
Company replied
Because some time my Sim card problem and I don't understand how to register for name same time internet is not working other services is good
Company replied
Getting the SIM card and the line working good but the app is still giving me grief cannot get it to work
Company replied
Company details
Written by the company
Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds. Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.
Contact info
United Kingdom
- www.lycamobile.co.uk
2.7
Poor
27K reviews
Asks customers to review
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Request puk code
Miss arusa was a very nice and helpful lady. She helped me a lot, and I will always appreciate her. She answered my call right away and assisted me properly. I needed help because my PIN code was not working, and she guided me through everything in detail. Her behavior was very kind and polite, and she was very nice overall.
June 23, 2026
Unprompted review
Once the sim eventually came
Once the sim eventually came, took 8 day's, not sure if that's Royal Mail Or Lyca, in all fairness said dispatched 24h, but it didn't arrive, and customer service saying it's down to me to contact courier, when it's their responsibility to get it to me.
But saying that once it did come, it was quick and easy enough to set up and is working fine.
June 20, 2026
Virtual Chat Bot is useless /app is useless -
Also hot spot has never worked… connection has limits in rural municipalities .
Today’s issue … I had an exchange rate issue and needed to add payment to my SIM card only account. First step, the virtual chatbot is a crazy looping circle of doom that NEVER connects you with a live agent and never gets to a category that makes sense to normal issues. ADD an OTHER option to the list of options so it stops the swirly circle of doom. The downloadable app has never functioned properly from day one so I must use a browser to connect to the site. The problem was only resolved after speaking to a human, which to add further complications, I am deaf. It’s easy to complete things online through reading . The very kind and patient HUMAN customer service rep handled the situation with absolute grace. She repaired the process to a workable resolution and the only reason there are any stars is because of her kindness. Please redo your chatbot nonsense to something that doesn’t feel like crawling up the summit of Mordor without water or lammas .
June 23, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It was a very good approach from her
It was a very good approach from her, everything was detailed to me and the attention was delightful
June 23, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Chukky,
We're so glad to hear our approach was good and that you found our attention delightful. Thank you for your positive feedback!
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
Shatka provided me with a very good…
Shatka provided me with a very good explanation of my options to transfer my number to Lyca and to keep my number for one year. She was very friendly and clear.
June 23, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Ali,
We're so pleased to hear about your positive experience! We appreciate you sharing how clearly your options were explained. Thank you for your kind feedback.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
Reply from Lyca Mobile UK
Dear Pasca,
We're glad you enjoyed your experience. We appreciate your positive feedback.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
No coverage in Jersey
No coverage in Jersey, Channel islands. This is definitely in the UK and Europe! Only half of data available abroad. Terrible communication re billing.
June 1, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Customer,
We understand your concern regarding service availability in Jersey and the reduced data allowance while roaming.
We also apologize for any lack of clarity around billing and usage information. please share your account details so we can check your plan specifics and provide a clearer explanation of your roaming allowances.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
Shady behaviour
Had Lyca sum when in uk visiting. Been backbone for 1 year and auto renewal was activated when I topped uk a 2nd time. I did not know this as I had turned it off in the first place and they’ve been charging me every month since. For 1 year. Been trying to get it cancelled for the past 3 weeks. I’ve been on on chat and to a love agent and I’ve emailed them and when I try to cancel on the app it says auto renewal cancel pending this is also for past 3 weeks. I have had to take funds from my bank so they can not take any more money. I just want the cancellation activated but it seems impossible
June 23, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Customer,
We understand that your bundle has already been activated and that your concern is the continued auto-renewal despite your attempts to cancel it.
Please send your mobile and email details to us. We will review the status of your cancellation request, investigate why it remains pending, and ensure that the auto-renewal is deactivated as soon as possible
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
Reply from Lyca Mobile UK
Dear Customer,
We appreciate your feedback. Please provide us with your Lyca Mobile number and brief description about the query, this will enable us to check this matter in detail and provide more details.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
my old number never got transferred…
my old number never got transferred over now no one can contact me
June 19, 2026
Reply from Lyca Mobile UK
Dear customer,
We are sorry to hear that you are experiencing issues with your porting.
To assist you further, we have sent an email regarding this issue. Kindly check your inbox and also your spam or junk folder.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycatelindia.in
Not A Human In sight to help with…
Not A Human In sight to help with problems had to move numbers to EE!!
April 4, 2026
Reply from Lyca Mobile UK
Dear Daniel,
We are really sorry for the inconvenience cause and we would like to resolve the issue you have been facing and we have sent you email once we receive the additional information we will resolve the issue as soon as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
Reply from Lyca Mobile UK
Dear Customer,
We are sorry to hear about your experience and the inconvenience caused.
As you have already provided the relevant details, we investigating your concern and will work towards resolving the issue as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
Helpful Customer Support
I don’t know the name of the guy that helped me but he was so kind! I bought my esim months ago and never officially registered with Lyca. I never knew until I bought a new phone and needed help transferring my esim. He was very kind and patient with walking me through the process and explaining everything to me.
June 22, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Aikyia Youmans,
We are so glad to hear about your positive experience with our team member! It's wonderful to know that we could assist you with your eSIM transfer and provide clear explanations. We appreciate you sharing your feedback.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
Reply from Lyca Mobile UK
Dear Customer,
We are glad your group of friends enjoyed our service. We appreciate your kind words.
Best Regards,
Lyca Mobile Trust Pilot Team
The prise unbeatable...fast…
The prise unbeatable...fast delivery...more fast net...awesome! 5*
June 17, 2026
Reply from Lyca Mobile UK
Dear Melinda Pal Nagyne,
We're so glad you enjoyed our service and fast delivery! Your positive feedback truly makes our day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
I had a 24 months bundle plan where I…
I had a 24 months bundle plan where I need to pay £4 monthly for my SIM card which was billed monthly and then due to some technical issue it got cancelled and I recharged with another monthly plan instead of a bundle and then I was in a worry that I might be charged a penalty from the Company and then I called the customer service but they help me out. They told me there is no penalty because I was not the one who cancelled it. It was cancelled due to technical issue and because of that I was quite happy that the company is a genuine company and does not want the customer to suffer and the customer service executive was also very helpful to make me understand all the parts properly.
June 22, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Customer,
We are delighted to hear about your positive experience with us, especially regarding the resolution of your bundle plan issue. It's wonderful to know that our customer service team was able to assist you effectively and clarify everything. We appreciate you recognizing our commitment to fairness and customer satisfaction. Thank you for your kind words.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
Not good network
Not good network. Issues with calls where other people cannot hear you clearly. Loss of network frequent as well
May 15, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Sonic,
We are sorry to hear about your network issues.
To assist you further, please provide your Lyca Mobile number, registered email address, and reference number. Kindly send these details to the email address below so that we can investigate and resolve your issue as quickly as possible.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycatelindia.in
Do not use
Do not use - its not worth it, customer service is the worst i have ever come across. They dont understand anything!! Been trying to change a previous esim number to a new esim (both through lyca) and nobody can help with it, they just say "call back tomorrow"
NOT worth the saving, stick with a reputable brand!!
June 22, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Sam Smith,
We are sorry for the difficulties you faced with your eSIM transfer and customer service. We will check and get back to you as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
Very good customer service,great service
Very good customer service,great service
June 22, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Customer,
Thank you so much for taking time to write your review. We are happy to hear your comments, and we will continue to provide the best service.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
This particular customer representative…
This particular customer representative didn't speak too fast, I could understand her and she listened rather than run off the lyca mobile set price.
June 22, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Customer,
We are so glad to hear you had such a positive experience with our customer representative! We appreciate your kind words.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
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