The selection and purchase was easy. Few issues, I got the sms but no number. I am unable to sign in to the app using my email. The sms/email said I would have to be in UK to activate but the activati... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have twice asked for clarification of the difference between my 'Credit Balance' and the balance on my eSIM package. When my 'Credit Balance' dropped to zero, I was locked out of my account. I adde... See more
Company replied
I purchased a £5 travel eSIM from Lyca as a pay as you go (rather than monthly option) to use in the UK over a 2 week holiday, so imagine my surprise when getting back to Australia I was billed a mont... See more
Company replied
Poor customer service that is constantly unreachable. There is no free number for customer care that works, so when you have an issue you end up starnded. When you subscribe to a bundle and top up aft... See more
Company replied
Company details
Written by the company
Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds. Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.
Contact info
United Kingdom
- www.lycamobile.co.uk
3.0
Average
31K reviews
Asks customers to review
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Great customer service
September 1, 2026
Unprompted review
Ok, but can be made easier
App version has so many glitch.. constantly logging out and 3step security check all the time… simply trying to order a eSIM and swap my physical sim number to eSIM.. struggling to do that
September 1, 2026
Lyca Mobile company they listening
August 21, 2026
It did not activate it just said…
It did not activate it just said activating for ages and then told me to contact EE for some reason
September 1, 2026
Lyca mobile is a bad company. Can’t get through to anyone.
Tried to buy a 1 month esim the 5th of July and and it kept saying ‘transaction failed’ and to try again. Tried 4 times before I left the page and tried through a different link and was accepted on the 5th. Come home and then I notice weird charges in my bank card. Turns out they had charged me for the other 4 failled attempts as 3 months contract even though I was trying to buy a 1 month contract. Been trying to get through an agent through their live chat for over an hour and no one has showed up. When I call the number to speak to someone I keep getting people who either don’t speak English correctly or I can’t even understand what they are saying.
July 5, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lyca Mobile UK
Dear Evan,
We understand your frustration as you’re unable to access or create your account and are also unable to cancel your plan.
Please share the email address registered to the account, and your plan details with us so we can investigate the account access and cancellation issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I live in the UK and you're telling me…
I live in the UK and you're telling me to activate my card, which charges it instantly, so I didn't have to activate it. Now send me an email telling me how to do that.
September 1, 2026
Reply from Lyca Mobile UK
Dear Arthur,
We’re sorry for the confusion regarding the SIM activation process and the charges associated with it. We understand that you would like clear instructions on how to activate your card without any unexpected charges.
We would like to investigate further for you and help you with resolution.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Couldn’t get service or internet
Couldn’t get service or internet
Trying to call someone at lyca is an absolute nightmare
Do not use lyca EVER
September 1, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Loz,
We’re very sorry for the service and internet issues you experienced, as well as the difficulty you had trying to contact our customer service team.
We understand how frustrating it is to be without connectivity and then struggle to get the support you need. Please share your Lyca Mobile number, location and postcode, along with a network speed test screenshot with us so we can investigate the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I emailed to cancel my "pay monthly"…
I emailed to cancel my "pay monthly" (no contract). Got sent a load of questions asking why I want to cancel and before they can cancel to answer them. I replied with "none of your business" (which it isnt) it should not take a survey to cancel a service I don't want when not even under a contract!
Anyway, today, another payment has been taken from my account, nothing has been cancelled, this is absolutely against the law.
I will take legal action against this company. Cancelling a service that isn't tied to a contract should be simple. I have now been waiting on hold for over 1 hour!!!!!
September 1, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Simon,
We’re very sorry for the difficulty you’ve experienced in cancelling your pay-monthly service and the additional payment taken after your cancellation request. We understand your frustration, particularly as you had already contacted us to request cancellation and then experienced a lengthy wait to speak with customer service.
We apologise for the inconvenience caused and understand your concerns regarding the additional charge.
Please share your Lyca Mobile number, the date of your cancellation request, payment details for the additional charge, and any previous case or email reference with us so we can review the cancellation request and payment and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I can’t stop the auto payment in the app
September 1, 2026
Reply from Lyca Mobile UK
Dear Customer,
We understand your frustration as you’re unable to stop the automatic payment through the Lyca Mobile app.
We have successfully cancelled the auto-renewal on your plan, and you will not be charged for any further automatic renewals.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The monthly top up and renewal process…
The monthly top up and renewal process is very tedious and cumbersome even when you're trying to renew before the expiry date but particularly when the date has expired. It may be a consideration to give the customer a pre expiry prompt to renew or even a out of expiry minimum data that allows them to go online and renew
September 1, 2026
Reply from Lyca Mobile UK
Dear Customer,
Thank you for sharing this constructive feedback. We’re sorry that you find the monthly top-up and renewal process tedious and cumbersome, particularly when trying to renew after the plan has expired.
Your suggestions for a pre-expiry renewal reminder and a small amount of emergency data after expiry to allow customers to access the service and renew their plan are very helpful. We’ll share this feedback with the relevant team for consideration and improvement of the renewal experience.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The service is terrible and they take…
The service is terrible and they take twice the payment and won't refund.
June 25, 2026
Reply from Lyca Mobile UK
Dear Michael,
We understand your frustration regarding the duplicate payment and the difficulty you’ve experienced in obtaining a refund.
We would like to investigate further and help you with resolution as soon as possible for you.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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