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Lyca Mobile UK Reviews 

30,865
•
TrustScore 3 out of 5

3.0

Telecommunications Service Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 6,824 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that purchasing a new plan and configuring an eSIM is a remarkably straightforward, smooth, and fast procedure. Many people deeply appreciate the reliable network connection and the polite, helpful assistance they often receive from agents. Some reviewers were not happy with the customer service, frequently experiencing frustratingly long response times and communication barriers. Others also noted dealing with unexpected billing errors, sudden payment failures, and ongoing difficulties managing their accounts or automatic renewals. A few customers additionally stated feeling stranded when trying to resolve technical issues due to unresponsive support channels.

What people talk about most

Service

People report ambiguous experiences with service, as opinions are heavily divided. Many customers praise the... See more

Customer service

Users describe negative interactions with customer service, noting that reaching a human is nearly impossible... See more

Payment

Clients share negative opinions on payment, frequently highlighting unexpected and recurring charges after... See more

User experience

Customers had ambiguous experiences with user experience, with many reporting that bundles and eSIM... See more

Response time

Reviewers mention negative feedback about response time, consistently highlighting frustration with severe... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The selection and purchase was easy. Few issues, I got the sms but no number. I am unable to sign in to the app using my email. The sms/email said I would have to be in UK to activate but the activati... See more

Company replied

Rated 3 out of 5 stars

I have twice asked for clarification of the difference between my 'Credit Balance' and the balance on my eSIM package. When my 'Credit Balance' dropped to zero, I was locked out of my account. I adde... See more

Company replied

Rated 3 out of 5 stars

I purchased a £5 travel eSIM from Lyca as a pay as you go (rather than monthly option) to use in the UK over a 2 week holiday, so imagine my surprise when getting back to Australia I was billed a mont... See more

Company replied

Rated 2 out of 5 stars

Poor customer service that is constantly unreachable. There is no free number for customer care that works, so when you have an issue you end up starnded. When you subscribe to a bundle and top up aft... See more

Company replied

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Product Name

TrustScore 5 out of 5

5

(1)

Company details

  1. Telecommunications Service Provider

Written by the company

Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds. Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.

Contact info

3.0

Average

TrustScore 3 out of 5

31K reviews

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3.0

All reviews

(30,865)

6,741 reviews in the last 12 months

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Rated 1 out of 5 stars

DE CCT

Hello,

I would like to request a refund for my recent purchase. I intended to purchase a digital eSIM, but I realized that the order requires a physical SIM card to be delivered.

Since I do not need a physical SIM card, I would like to cancel my order and receive a full refund.

Please let me know if you need any additional information from me.

Thank you for your help.

September 4, 2026
Rated 5 out of 5 stars

The call was quick and went very…

The call was quick and went very smoothly. The staff member who assisted me was very helpful and answered all of my questions. Thank you very much for your excellent service and cooperation!

September 4, 2026
Rated 1 out of 5 stars

I hardly could understand your customer…

I hardly could understand your customer service and technical issues advisors. They have strong accent and speak too fast.
They could not help me to activate my account.
I needed to transfer my old phone number to a new e-sim card. They could not give me proper instruction how to do it on the I-phone.

September 4, 2026
Rated 1 out of 5 stars

Wanted to top my mobile up for use in…

Wanted to top my mobile up for use in Canada and couldn’t - tried to ring your customer service phone numbers non of which were available. Spent £20 on what was described as a top up for Canada which did not work - very cross

September 4, 2026
Rated 5 out of 5 stars

I use my Sim for data

I use my Sim for data, text and minutes so far good experiences from using calls. The reception sometimes is low I would still stay with Lyca Mobile as it is easy, clear and safe to use. I like being able to make sure bundle plans work once topped up credit this is very important. It can be tricky working them on my own.

September 4, 2026
Unprompted review

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