Hi, as a former client of Lyca mobile France February this year I am now in Italy and preferred using again, this time I preferred activating e-Sim but I failed to register I guess last night and vo... See more
Company replied
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If you're from Serbia, be aware that registration with a national ID card may not work. In my case, registration was successful only with a passport after a couple of attempts. After that, the SIM sti... See more
Company replied
I was in Italy for a period of 2 weeks. The service worked well the first week when it was with Vodafone. Then they changed service to Tim without notifying customers and the service became unreli... See more
Company replied
Hello, my Lyca Mobile Italy eSIM suddenly stopped working today. My iPhone 13 shows “No SIM”. I can still log into my Lyca account, and my number, balance, and active plan are all visible.
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Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
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Italy
- lycamobile.it
2.5
Poor
3K reviews
Asks customers to review
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Quick and easy
The app is easy and quick to use. There are glitches sometimes but overall it works fine.
July 21, 2026
Reply from Lyca Mobile IT
Dear cliente,
We appreciate you sharing your experience with us. We're glad to hear our app is easy to use, and we are actively working to resolve any glitches.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Gentile Rus,
ci dispiace apprendere quanto accaduto con la rete e in merito alla Sua recente ricarica. Vorremmo approfondire la questione: La invitiamo a contattarci tramite messaggio privato o e-mail fornendo il Suo numero Lyca Mobile, il riferimento della ricarica e la Sua posizione, così da poter esaminare il problema e assisterLa nel più breve tempo possibile.
Cordiali saluti,
Recensore Trustpilot
trustpilotreview@lycatelindia.com
Reply from Lyca Mobile IT
Hi NINO GAGOSHIDZE,
We're so happy to hear that you found our eSIM installation and top-up process easy. We truly appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Gentile cliente,
Leggere recensioni come la Sua ci rallegra davvero la giornata!
Sapere di aver soddisfatto le Sue aspettative è per il nostro team uno stimolo a puntare sempre all'eccellenza.
Cordiali saluti,
Team di gestione delle recensioni Lyca Mobile,
trustpilotreview@lycamobile.com
Excellent..
July 19, 2026
Reply from Lyca Mobile IT
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
There was a mistake I was trying to…
There was a mistake I was trying to renew my plan or subscribe now I have no data non credit on my phone,
July 19, 2026
Reply from Lyca Mobile IT
Dear Eromosele,
We're sorry to hear that you encountered an issue while trying to renew or subscribe to a plan and are now without data or credit. We understand how inconvenient this situation must be.
Please share your mobile number and details of the plan or transaction so we can investigate and assist you further.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
BEST Customer Service EVER!!!
If you explain the problem you called about, then listen and follow the steps recommended by Customer Service of Lyca Mobile IT => you'll definitely get closer to a solution BIG LIKE!!!
July 18, 2026
Unprompted review
Reply from Lyca Mobile IT
Hi ANDREIHD,
We are delighted to hear that our customer service team was able to assist you effectively. We always strive to provide clear guidance and support to help our customers find solutions. Thank you for your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Hello
Hello, my Lyca Mobile Italy eSIM suddenly stopped working today. My iPhone 13 shows “No SIM”. I can still log into my Lyca account, and my number, balance, and active plan are all visible.
July 13, 2026
Reply from Lyca Mobile IT
Dear Customer,
We're sorry to hear that your Lyca Mobile Italy eSIM has suddenly stopped working and that your iPhone 13 is showing “No SIM.” We understand how inconvenient this can be, especially when your account, balance, and active plan are still visible.
Could you please share the screenshot of the error message so that we can be able to resolve this issue for you as soon as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Could not register
Could not register! No success. Not even when we phoned the helpline!
July 17, 2026
Reply from Lyca Mobile IT
Dear Carla,
We are truly sorry you faced such difficulty registering and contacting us.
We'd be happy to help. Please send us a private message with your Lyca Mobile number, registered email address, and details of the mistake made during the registration process.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Watch out
Watch out! This is not a simple eSim.... They want passport or ID, and it is on auto renew.
This is not what a tourist seeks!!!
July 18, 2026
Reply from Lyca Mobile IT
Dear Ruud,
We appreciate you sharing your concerns. We understand that the ID requirement and auto-renewal feature were not what you expected for a tourist eSIM. We are always working to improve our services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I am buy esim I am traveler I don’t…
I am buy esim I am traveler I don’t have address esim not activate, so very bad experience
July 18, 2026
Reply from Lyca Mobile IT
Dear Sukhwant,
We're sorry to hear that you experienced difficulties activating your eSIM while travelling. We understand how important it is to have a working connection when you are away from home, and we apologise for the inconvenience caused.
We will investigate this issue and provide you with an update via email as soon as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Great service please add cheap just…
Great service please add cheap just international minuets for Pakistan thank you
July 17, 2026
Reply from Lyca Mobile IT
Dear Customer,
We're so happy to hear you had a great experience! We appreciate your suggestion regarding international minutes for Pakistan. We are always looking for ways to improve our services and offer more value to our customers. Thank you for your valuable feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Hi Azam Ali,
We're happy to hear that you consider us the best network! We appreciate your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Hi Namir Mostafa,
We are so happy to hear you enjoyed our services! Thank you for your wonderful feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
It was so easy to use
July 16, 2026
Reply from Lyca Mobile IT
Hi cliente,
We're so glad to hear you found it easy to use. Thank you for your wonderful feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca its very good and signal stronger…
Lyca its very good and signal stronger in italia or uni eropa
July 15, 2026
Reply from Lyca Mobile IT
Dear Valued Customer,
We're happy to hear our signal strength in Italy and Europe met your expectations. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
If you're from Serbia and need mobile data in Italy
If you're from Serbia, be aware that registration with a national ID card may not work. In my case, registration was successful only with a passport after a couple of attempts. After that, the SIM still needs to be activated, which can also take some time. For my situation, it would have been better to choose an eSIM that works immediately without the extra registration and activation steps.
July 13, 2026
Reply from Lyca Mobile IT
Dear Nikola,
We understand your concern regarding the registration process. Please contact us via our private channel with your registered email address and details of the document you used so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I just buy extra roaming package for…
I just buy extra roaming package for Switzerland and its not working at all
July 15, 2026
Reply from Lyca Mobile IT
Dear Customer,
We’re sorry to hear that your roaming package for Switzerland is not working as expected. We understand how inconvenient this can be, especially while travelling. Please share your mobile number and roaming package details so we can check the issue and assist you further.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
LYCA or NOT
It wasn't exactly great but finally I was able to renew and set future renewal system for future payments.
July 14, 2026
Reply from Lyca Mobile IT
Dear Customer,
We're glad to hear you were able to renew and set up future payments. We appreciate your patience and feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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