Hi, as a former client of Lyca mobile France February this year I am now in Italy and preferred using again, this time I preferred activating e-Sim but I failed to register I guess last night and vo... See more
Company replied
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If you're from Serbia, be aware that registration with a national ID card may not work. In my case, registration was successful only with a passport after a couple of attempts. After that, the SIM sti... See more
Company replied
I was in Italy for a period of 2 weeks. The service worked well the first week when it was with Vodafone. Then they changed service to Tim without notifying customers and the service became unreli... See more
Hello, my Lyca Mobile Italy eSIM suddenly stopped working today. My iPhone 13 shows “No SIM”. I can still log into my Lyca account, and my number, balance, and active plan are all visible.
Company replied
Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
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Italy
- lycamobile.it
2.5
Poor
3K reviews
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Paganento lento
July 25, 2026
Reply from Lyca Mobile IT
Gentile cliente,
ci scusiamo per il disagio causato da questo problema.
Esamineremo la questione e le forniremo un riscontro il prima possibile. La ringraziamo per la pazienza e la comprensione.
Cordiali saluti,
Team di gestione delle recensioni Lyca Mobile
trustpilotreview@lycamobile.com
eSIM not working after activation
I purchased a 200 GB eSIM 2 days ago and spot working now, purchase the same again and not working at all even after activation. Do not buy,
July 24, 2026
Reply from Lyca Mobile IT
Dear Alpesh,
We are sorry to hear about the trouble you experienced with your eSIM purchases. We understand how frustrating it is when a service doesn't work as expected, especially after multiple attempts. We are actively looking into this matter to prevent future occurrences.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Hi Dipin,
We're so happy to hear you're enjoying our network and service! Thank you for your wonderful feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Avoid any eSIM with Lycamobile
Avoid any eSIM with Lycamobile. In case your phone breaks down you are screwed. You cannot move your number to a new phone by simply using the QR code. You need to purchase a new SIM or eSIM and then send an email and wait for them to do the job. After more than 2 weeks i'm still waiting to have my number on my new phone and i'm stuck with all the operations that require an OTP... no comments
July 24, 2026
Unprompted review
Reply from Lyca Mobile IT
Dear luca,
We are truly sorry to hear about the frustrating experience you've had with transferring your eSIM and the difficulties you've faced with OTPs. This is certainly not the seamless experience we aim to provide, and we understand how inconvenient this situation must be, especially after waiting for an extended period. We want to help resolve this for you as quickly as possible.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
You deducted twice on my account
July 24, 2026
Reply from Lyca Mobile IT
Dear Customer,
We’re sorry to hear that you have been charged twice on your account.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the payment details and work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Not good service packaging so much…
Not good service packaging so much price i don't like,,,, ,,, 😡😡🤬 .butt my money back please
July 23, 2026
Reply from Lyca Mobile IT
Dear Muhammad,
We’re sorry to hear that you are not satisfied with our service packages and pricing.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently reviewing your feedback to better understand your experience and work towards improving our services.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Customer,
We’re sorry to hear about your concern regarding the unexpected change before your planned service period.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Najat,
We are so glad to hear you're enjoying our fast internet! We appreciate your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
Reply from Lyca Mobile IT
Dear cliente,
We're happy to hear that you find our service good. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Im never able to buy from the app with…
Im never able to buy from the app with my credit, i pay the credit and can not complete anything without paying again with the credit card method. That means i keep losing my money for this horrible company
July 23, 2026
Reply from Lyca Mobile IT
Dear Customer,
We regret to hear about the difficulties you have experienced while trying to use your account credit for purchases through the app. We understand how frustrating it can be when your available balance cannot be used as expected.
Please share your Lyca Mobile number and relevant transaction details via our private support channel so we can review your account and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Customer,
We regret to hear that your service did not work after making the payment. We understand how disappointing it is to pay for a service and not be able to use it.
Please share your Lyca Mobile number and payment details via our private support channel so we can investigate the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Website doesn’t work
Website doesn’t work, I tried with 3 different devices to register the SIM card it’s always the same after the id scan the website doesn’t continue.
July 23, 2026
Reply from Lyca Mobile IT
Dear Michaël ,
We're sorry to hear you experienced difficulty registering your SIM card across multiple devices. We are actively investigating this issue to ensure a smoother process for our customers.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
To be honest with the Lyca mobile…
To be honest with the Lyca mobile they're doing great in time of service network
July 23, 2026
Reply from Lyca Mobile IT
Dear cliente,
We're so happy to hear you're having a great experience with our network service. We truly appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
Reply from Lyca Mobile IT
Dear Jahanzaib,
We are concerned to learn about your experience over the past few months. We are committed to improving our service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Benjamin,
We understand your concern about the missing SIM card. We want to help locate your purchase.
Best Regards,
LycaMobile Review Resolution Team,
Reply from Lyca Mobile IT
Dear Sylvester,
We're so glad to hear you received a great and fast answer. We truly appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
Can't activate
July 22, 2026
Reply from Lyca Mobile IT
Gentile cliente,
ci dispiace apprendere che non riesce ad attivare il servizio.
Potrebbe gentilmente indicarci cosa sta cercando di attivare (SIM o eSIM) e quale problema sta riscontrando durante la procedura di attivazione? Se visualizza un messaggio di errore, la preghiamo di fornirci i dettagli in modo da poterle offrire ulteriore assistenza.
Cordiali saluti,
Team di gestione delle recensioni Lyca Mobile
trustpilotreview@lycamobile.com
Nice experience
July 21, 2026
Reply from Lyca Mobile IT
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
SLP2
I am from the United States. I purchased an e-sim from your company in order to access the internet and make phone calls. I paid an additional €5.00 to activate my phone, and it still does not work. I called to inform you, but the lady's response was not pleasant. I am really very disappointed.
July 21, 2026
Reply from Lyca Mobile IT
Dear cliente,
We are truly sorry to hear about the difficulties you experienced with your eSIM and the activation process. We understand your frustration, especially after paying an additional fee and not having the service work as expected. We are reviewing your feedback regarding your interaction with our team to ensure we improve our service. We appreciate you bringing this to our attention.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Went to by lyca silver
July 20, 2026
Reply from Lyca Mobile IT
Dear cliente,
We appreciate you taking the time to share your experience with us regarding your Lyca Silver purchase. We value your feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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