Lymow Reviews 131

I've been using my Lymow one plus for 6 weeks now. It was easy to set up and works well. Handles the slopes in my lawn well. I mow each section every other day, and the lawn looks great. My final test of the lawn mower was this week, as it is mowing the lawn while I'm away. It has done the job flawlessly, I am able to watch it's progress remotely, and the one time it had an error i was able to get the mower restarted remotely. I am very pleased with the Lymiw mower.

I had an unexpected issue with the mower blade housing and Shelley from customer service has been handling my inquiries and keeping me updated on all steps of the process to fix my issue. I am very pleased with the fast responses and clarity of the process.

Lymow, although new company with new products, seems to be a very honorable company with a goal of producing great products!

I purchased my Lymow one in the summer of 2025 and took delivery in the late fall. This is my first robotic mower and I can honestly say that I have happy with the product and company to date. Lymow has been responsive to inquiries in a timely fashion. The app and software has been updated on a regular basis with significant improvements from the original versions.
I was skeptical as my yard has 35 degree slopes and is surrounded by trees. As of today, my yard is looking better than it ever has. The biggest reason I purchased the Lymow one was the rotary blades and ability to handle slopes and rough terrain. There have been some growing pains, such as charging and slipping, but Lymow has demonstrated their commitment to making a better product as seen by release of the improved features of the plus unit while working with the owners of the original units. Personally I can recommend this product and company.

I've had the One Plus for a month now. Initially it worked well, but MCU Comms Failures have killed it. The first couple times, I disconnected the battery to reboot and clear it. This time it won't respond at all. The firmware update April 28th didn't help. No customer support response and no way to contact Lymow. Seems like a good machine, but major firmware problems and the company is clearly not ready to support a large customer base.

I'm an original Kick Starter customer. This has been a fun but honestly, sometimes a frustrating process, but through it all, Lymow has consistently produced upgrades and improvements and I have found their online service support to be excellent. There are still some software improvements that I would like to see (which I have communicated) but the overall trajectory of my experience tells me that I will eventually see those improvements. The original hardware should have been more robust, but they are learning and I believe the product will continue to improve on the hardware side as well. Nothing I've experienced suggests otherwise. Lymow is a young company, but they are going about it properly, with honesty, integrity and transparency. The robotic mowing industry is new and growing pains are real. If you are looking for a set it and forget it experience, you will be disapointed regardless of which product you choose.

Lymow is a cool product. I have had several robot mowers, and none are perfect. I had a few issues, and Lymow support has always been very responsive and helpful. I have acres to mow, and zero-turns are expensive, especially for a comfortable one. Compared to that, Lymow is a great value.

The Lymow one is the best mower ever. Also the contact to the office, with Mr. Wessam, is really so good. He anwer in a short time, also in German, and explain how the mower will working.
I´m happy, that i have decited me, to buy this mower.
Helmut Melching
26939 Ovelgönne/Germany

I appreciate the courtesy given to me during my experience, however it was not timely. There were times when I did not know what was going to been done. Also there were multiple people responding to my concerns which made support seem disjointed and as though there was no order to the support process. Not only I noticed this but other Lymow owners were complaining about the lack of response. If you would give people more information about the process it would be helpful at easing the customer concerns. It took over 45 days to get my situation resolved. It was a quite stressful process to me as a customer. I use to work in sales and I know personally how outstanding support is critical to a company. This was not representative of outstanding customer service. It is however, disappointing given the Lymow product is an incredible achievement in lawn service equipment. I understand that Lymow is a new company and growth and improvement is a natural progression for new companies. But, more order to the support process is needed and will be appreciated by us your customers.

I always thought that I purchased a great product, but wasn't quiet sure how to go about receiving support when I needed some help with my mower. Eventually I managed to contact the Lymo Support Team. I outlined my concerns with the mower and Norah, from the Support Team, guided me through some issues I was having. I am very pleased with the outcome and the manner in which problems were handled by the Lymo Company. Thank you again Norah. Thank you Lymo. Regards Andrew S.

took little time but got perfect service, parts has ben sent with documentation

My Lymov had problems with the drive. I contacted support, and they immediately sent a courier to pick up the mower and said I would get a new one. Since I have more demanding terrain, I asked for an additional payment for the Lymov Plus10A and they kindly approved it, so I paid the additional payment and I am now riding a new Lymov Plus 10A.
Very friendly and fast support and professionally done.
As an apology, they will send me another set of blades.

This lawnmower does do hills very well. It has actual metal blades, instead of little razor blades sticking off a disk like many of its competitors. My first one broke 3 weeks after I received and eventually several weeks later I was able to get a reply from customer service and they shipped me a replacement, I did not have to pay return shipping, fortunattely I kept the original box. So bottom line, good mower, so-so customer service. I think customer service turn around time is something the company that make this product is working on improving.

My Lymow One Plus arrived defective. On first power-on it boots to what looks like a diagnostic screen and never reaches the pairing flow, so I’ve never been able to connect it to the app. The order was also missing the three sets of blades it was supposed to include.

I contacted support on April 29 and got an automated reply saying my ticket was escalated. Nearly a month later, despite multiple polite follow-ups, I’ve had no substantive response. There’s no phone number on the website, the live chat widget doesn’t work, and email is the only channel.

May 12: after sending numerous follow up emails with no response, I requested a refund and return. No response.

May 18: I disputed the charge with my credit card. That prompted their accounting dept to say they’d reply in 48-72 hours. They didn’t.

May 25: Still nothing.

For a product at this price with a 30-day return window starting at delivery, the combination of a defective unit and unresponsive support is a serious problem. The clock keeps running and the grass keeps growing while you wait for a reply. I’d happily revise this review if Lymow eventually makes it right, but prospective buyers should know what the post-purchase experience currently looks like.

I feel with this level of customer non-support, the company may soon go out of business leaving me stuck with an unsupported “beta mower” and no spare parts or software support. I decided that I will spend my dollars on a solution from a more mature company with an actual customer service department and a better chance of survival in the marketplace.

Order #9831

I’ve had an overall positive experience with the Lymow team. It’s an amazing product!

I purchased the One Plus, and it worked very well—for about 64 minutes—before it completely died. I contacted customer support but didn’t hear back for several weeks. Eventually, they responded, and after some back-and-forth troubleshooting, they sent me a replacement mower. It turned out the original unit was defective.

The second mower has now been running for two full days and has covered about 1.5 acres. When it works, it’s great. Is it perfect? No. Does it miss some spots? Yes. But it handles my very steep slope in Western North Carolina—an area I previously had to mow by hand (which was extremely difficult)—surprisingly well.

I’d give 5 stars for the product itself, minus 2 stars for the slow customer support, and plus 1 star for allowing me to keep the extra battery, charger, and antenna as backups.

If customer service response times improve, I’d easily become Lymow’s #1 fan.

First, no phone number to contact. Second 8.5 HOURS waiting for a chat person (documented). Third vague AI response to any problem, sick of "Warmest Regards" or "Rest Assured" etc. Warranty is nonexistent, support was to watch a YouTube video. I supplied pictures and detailed information, but Lymow strings out the process by asking for more information. I will not be making any more Klarna payments.

Mower went way out of bounds on the first time I sent it to mow. Didn't finish the area, then bumped into fences, posts, went into my flower garden, and then got lost. I moved the base to a more open area and there is no way to reset the app, and now the mower can't find the base as it still shows the old area. Now I can't set anything up, the app is horrible. For the price, this should be way better. I would NOT recommend the Lymow at all.

Extremely Disappointed — Lymow Failed After One Use and Customer Service Has Been Nonexistent

I purchased the Lymow with high hopes that it would be a premium, reliable robotic lawnmower. Unfortunately, my experience has been nothing short of frustrating and disappointing.

After receiving the mower and taking the time to set it up properly, it completed exactly one cutting of my yard before breaking. One use. That is all I got out of a very expensive piece of equipment before it became unusable.

Based on the sound and behavior of the mower, it seems like one of the hub motors may be stripped, defective, or otherwise failing. I am not going to open the unit up and start diagnosing or repairing it myself because I do not want to risk voiding the warranty. That is exactly what the warranty and customer support are supposed to be for.

The bigger issue, however, is Lymow’s customer service — or more accurately, the complete lack of it.

I reached out to Lymow every day last week trying to get help, guidance, a warranty claim started, or even a simple response acknowledging the issue. I have received nothing. No useful reply, no troubleshooting assistance, no return authorization, no warranty support, and no indication that anyone at the company is taking the problem seriously.

For a product at this price point, this level of customer service is unacceptable. When a brand sells an expensive mower and markets it as a serious solution, customers should be able to expect basic support when the product fails almost immediately. A machine breaking after one mow is bad enough. Being ignored by the company afterward makes the situation far worse.

At this point, I deeply regret purchasing the Lymow. I wish I had seen more honest customer reviews before buying, because I would have thought twice before spending my money. A product can have a defect — that happens. But a company’s response when something goes wrong says everything about how much they value their customers. In my case, Lymow has failed on both the product and support side.

My experience so far has been:

The mower worked once, then broke.

It appears to have a serious drive or hub motor issue.

I cannot attempt a repair without risking the warranty.

I contacted Lymow repeatedly and received no meaningful response.

I am now stuck with an expensive mower that does not work and a company that will not communicate.

I would strongly caution anyone considering a Lymow purchase to think carefully before buying. Make sure you understand what kind of support you may — or may not — receive if something goes wrong. Based on my experience, once they have your money, getting actual help appears to be extremely difficult.

Until Lymow resolves this issue, honors the warranty, and starts responding to customers in a timely and professional manner, I cannot recommend this product or this company.

BUYER BEWARE!!!The mower has completely stopped working 3 weeks in and customer support says they are busy and will get back to me in a few days. They claim to have 30 day return policy but it appears they are running out the clock to avoid it
THIS FEELS LIKE A SCAM
UPDATE After posting my review they did reach out and asked me to perform some tests. Turns out the charging station is faulty. They informed me they dont have any charging stations but would send me a separate charging cable for the battery itself. That was 3 weeks ago and still no shipping notification. I can't stress enough. THIS COMPANY WILL do nothing to help you once your mower breaks down and trust me it will soon after using it. I'm filling a complaint with the Federal Trade Commission immediately