Lymow Reviews 132

BUYER BEWARE!!!The mower has completely stopped working 3 weeks in and customer support says they are busy and will get back to me in a few days. They claim to have 30 day return policy but it appears they are running out the clock to avoid it
THIS FEELS LIKE A SCAM
UPDATE After posting my review they did reach out and asked me to perform some tests. Turns out the charging station is faulty. They informed me they dont have any charging stations but would send me a separate charging cable for the battery itself. That was 3 weeks ago and still no shipping notification. I can't stress enough. THIS COMPANY WILL do nothing to help you once your mower breaks down and trust me it will soon after using it. I'm filling a complaint with the Federal Trade Commission immediately

I had high hopes for the Lymow One Plus but unfortunately I received a bad unit with a faulty communication board so I was unable to control the mower unless I was standing 2 foot from the mower. The mower itself seems nice if you get a good one but it seems several customers received bad units or units that failed shortly after. Customer service on the other hand is absolutely horrible. I contacted support about my connectivity issue and after a weeks worth of back and forth they agreed that my unit was faulty and said I had two options. Return for a replacement or return for a full refund. I then replied with a question about the return and after four days of no response, I requested a refund. Its been 13 days with no response so I'm assuming I'm screwed out of 3 grand left with a mower that is basically a brick with no customer support. I'll be at my 30 day return window in 7 days so I guess I should at least file a claim. I advise anyone intered in this mower to be very cautious as you will not get any support on a very problematic mower.

They will charge your card immediately and not follow up with a shipping date. Once they have your money the incentive to ship or perform is gone and they display it. Waiting on my refund, be aware if you cancel after 24 hrs. They keep 4% of your money. It's a quick way to have their l own under performance make a quick profit. Avoid at all costs.

I’m very disappointed with this mower and the lack of customer support. It was cutting well and has only been used about 15 times, but now it is showing an E3 error and I cannot get anyone to respond. I have spent many days trying to contact customer service, but there is no phone number and no reliable way to reach support online. For a product this expensive, I expected much better service and a more accessible support system. I would advise anyone considering this mower to think carefully about the support they may or may not receive after purchase.

I am sharing my experience regarding Lymow’s customer support, which has been extremely disappointing. Given the price of this product, I expected a reliable service infrastructure, but that is unfortunately not the case.

Email Support: I have sent several inquiries and haven't received any response. There is absolutely no follow-up.

Live Chat: The chat is equally frustrating. Most of the time, nobody responds at all. When a reply finally comes through, it is often in a completely different language, which makes it impossible to resolve technical issues.

It is unacceptable to charge a premium price for a mower and then leave customers without any professional assistance. A high-end brand must provide functional support. Lymow needs to address these communication failures immediately.

I bought the mower from Kickstar to support the project, I received the mower in June 2025, it turned on at first time after some time it did not turn on, I emailed them more then 50 emails to support no an single email was replied, I contacted their support countless times but no a single email is returned.
I received the broken charging pad which they sent and came after couple of months, in this whole time I was able to chat to customer support on 2 times 1st was for broken charging pad, and one is recently in 07 March 2026. They diagnosed that it's the battery or mower it self they promised 3 weeks ago that they will send the direct charging cable but till today no cable arrived. So fat very bad experience

I was really excited to purchase a Lymow having done lots of research. I've had an awful experience with customer service from day one. With any sort of technical/mechanical product support is key and I have lost all confidence in this company and sadly can't recommend them.

I rarely write reviews, but this it of tech really deserves it. Firstly, UK delivery; Ordered 5th March and delivered on the 14th. Nothing to complain about there.
It comes extremely well packaged, but beware of the weight, it's a UNIT.
We have a really tricky garden, full of steep slopes, narrow linking paths with ramps and 8 separate lawns. So far I have mapped the three most difficult ones and it has just worked, no fuss; I didn't even read the instructions, I just hopped on the app and got on with it.
So, Melvin (my wife named him) is brilliant so far. Here's to 10 hours back a month in mowing time: ACE!

Exactly the same experience as Kevin. Zero communication, non delivery, obfuscation after selling as "in stock in UK, delivery within 3 business days"
Fortunately I paid by paypal so hope I will eventually be refunded.

Finally Lymow responded referencing difficulties in shipping to Northern Ireland. The fact that I live in Dorset confirms my belief that they are hopeless. Avoid.

This is not a review of the mower which I believe is a great bit of kit
But the company and their attitude to customer service

I ordered this mower from there website paid for it read the shipping guarantee 1-3 days delivery the order dispatched 14 January
Get a email stating delivery exception this product is being shipped from within the UK to northern ireland still in the UK please contact delivery partners

BJS home delivery who say waiting to sub contract to deliver
After numerous emails to lymow who hide behind a computer with no phone number to contact

I reached the end of my patience and gave them an ultimatum either deliver this on a specified date or refund me
Bearing in mind this mower costs nearly £2000

They said we would be happy to refund you but as it has been shipped I would be deducted a percentage

Now this is how a fly by night company works am refusing this as they have not been able to fulfill their end of the agreement

Would recommend steer clear of this rip off company