Lyreco UK & Ireland Reviews 

470
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated account managers and knowledgeable staff for providing exceptional customer support, friendly interactions, and consistently helpful guidance throughout the entire process. Consumers also highlight the exceptionally fast and reliable delivery service, noting that orders generally arrive promptly and without any complications. However, some customers also noted occasional delays with order deliveries, stating that shipments sometimes took much longer than expected to reach them. A few reviewers additionally experienced frustrating difficulties when trying to resolve communication and tracking issues with the support team regarding their missing parcels.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that representatives and account managers are... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders are typically processed... See more

Service

Clients share positive opinions on service, highlighting reliable deliveries and helpful account managers.... See more

Order

People report ambiguous experiences with order processes, reflecting a high level of disagreement among... See more

Customer service

Users describe positive interactions with customer service, noting that dedicated account managers and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Natalie Watkins is my contact at Lyreco and she always goes above and beyond to make sure I feel supported and that our custom is important to her. She is always there when I need her. She is amiab... See more

Company replied

Rated 5 out of 5 stars

Tony @ S&J We have been using Lyreco now for nearly 10 years and have regular visits and updates from Sarah Coulson, its not often you can actually say you look forward to sales reps turning up, but... See more

Company replied

Rated 5 out of 5 stars

The variation of products available with this company is great, they are like the Woolworths of office supplies. Having a dedicated person dealing with your account is great. Kerry Garratt deals wit... See more

Company replied

Rated 5 out of 5 stars

Lyreco took great steps to ensure my account was firstly set up correctly, details for online purchasing and ease of its use. My account manager remains ever attentive, a diverse range of products and... See more

Company replied


Company details

  1. Office Supply Store
  2. Educational Supply Store
  3. Office Furniture Store
  4. Safety and Work Wear Store
  5. Stationery Store
  6. Stationery Wholesaler

Written by the company

Lyreco are your sustainable workplace solutions partner. We are proud of being an award-winning, socially and environmentally responsible company who provide the highest standard of products, customer service and account management in our industry. We don’t just care about the environment; we care about our customers too. We work closely with you to provide everything you need; whether your workplace is an office, a home, a warehouse or a building site. With over 37,000 catalogued products across 18 categories, ranging from personal protective equipment, hygiene and catering, to general office products, furniture, and ergonomics, Lyreco has everything you need, for a great working day.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

470 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(470)

310 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have been a Lyreco customer for many…

We have been a Lyreco customer for many years and would recommend them to future customers. Natalie Watkins has always been very helpful while managing our account

August 27, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Angela,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Natalie Watkins.

Best regards,
The Lyreco Team

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Rated 5 out of 5 stars

Service is great

Service is great, Nicola Kelly especially fantastic always at hand if you need anything. The team take pride in knowing there products and are about customer needs.
Highly recommend this company to help your business run smoothly.

August 27, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Adele,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Nicola Kelly.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Excellent Customer Service

We use Lyreco for our office supplies and stationery and have always found the service reliable and efficient. I’d happily recommend Lyreco, and especially Natalie Watkins, who is always helpful, friendly and professional. A pleasure to deal with!

August 27, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Fatima,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Natalie Watkins.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

excellent service off Natalie Watkins…

excellent service off Natalie Watkins Always happy to help. Very friendly Always keeps in touch to remind me if any stock is required.
thanks Natalie

August 24, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Keith,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Natalie Watkins.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

I use lyreco for all my supplies

I use lyreco for all my supplies as it's easy and convenient. Natalie Watkins has been a big help recommending products and always responds quickly to me

January 14, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Gary,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Natalie Watkins.

Best regards,
The Lyreco Team

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Rated 5 out of 5 stars

Natalie Watkins

Natalie Watkins - Great service and supplier!

August 3, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Sam,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Natalie Watkins.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Our orders are excucuted with precision…

Our orders are excucuted with precision and delivered within 2 days maximum . Our contact Natalie Watkins is always pleasant, helpful and efficient.

August 27, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Craig,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Natalie Watkins.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

I introduced Lyreco for our companies…

I introduced Lyreco for our companies everyday purchases to the end of last year 2025.
We had a few hiccups to start, which were sorted quickly and professionally.
Natalie Watkins is our area Sales Manager and has made purchasing from Lyreco extremely easy.
We have our agreed purchase prices to enable us to make quick reoccurring purchases.
I have recently asked for prices for more non everyday purchases, where Natalie gets back quickly, efficiently, with very competitive prices.

August 27, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Dynamic,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Natalie Watkins.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

We have been ordering a variety of…

We have been ordering a variety of products from Lyreco for quite some time, and the service we have received from Natalie Watkins has been outstanding. Natalie is always quick to respond to any enquires and is extremely helpful and professional. We would highly recommend Lyreco !

August 27, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Esprit UK,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Natalie Watkins.

Best regards,
The Lyreco Team

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Rated 5 out of 5 stars

Very pleased with Lyreco so far

Very pleased with Lyreco so far, orders arrive promptly usually and Natalie Watkins has been a great help since we set up the account with her,

August 27, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Jayne,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Natalie Watkins.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

10/10 for Lyreco

I have worked with Lyreco for the last 20 years. I have the same rep, Sarah Coulson, come in to see me and be my first point of contact. Sarah is first class in what she does. always willing to go that extra mile for her customers. She is so knowledgeable in this sector and can always point you in the right direction when looking for a product. I would not consider using another stationery Company other than Lyreco. The service is top notch, epecically when deliveries are completed by the in house drivers.
!0/10 for Lyreco
Carrie From CJ conversions Lincoln

July 31, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Carrie,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Sarah Coulson.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with the company. The service was friendly, professional and efficient, and everything was handled smoothly from start to finish. Communication was clear, and the team were helpful. Overall, they made the whole process easy and stress-free, which is exactly what you want from a company.

August 18, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Mimah,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

We have been using Lyreco now for almost 10 years

Tony @ S&J
We have been using Lyreco now for nearly 10 years and have regular visits and updates from Sarah Coulson, its not often you can actually say you look forward to sales reps turning up, but with Sarah she brings in a breeze of fresh air along with the necessary wealth of knowledge of the Lyreco product range. We are regularly kept updated on all new offers and any new product lines. 90% of orders are delivered the next day which is always very useful and we have no plans to move anywhere else and if anything could do with more visits just to keep us loyal.

July 7, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon Tony,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Sarah Coulson.

Best regards,
The Lyreco Team

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Rated 5 out of 5 stars

Lyreco - Giving the Personal Touch

Our local rep Sarah is amazing! Always picks up the phone and is happy to help with whatever we need. Pops in to see us at least once a month. She really adds a personal touch to what is a very good company to work with.

August 24, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Sarah.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Fantastic Service from Lyreco & Suleman!

We’ve had a great experience with Lyreco and the service has always been excellent. The prices are very competitive, ordering process is easy and deliveries are quick and reliable.
A special mention to Suleman who is always incredibly helpful and goes above and beyond to look after us. He always makes us feel valued, is quick to help with anything we need and genuinely takes care of everything for us, we couldn’t ask for more!

August 24, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Mohammed,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Suleman.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

amjid was very good explaining the new…

amjid was very good explaining the new system and very helpful

August 21, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Caron,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Amjid.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Suleman "Sulli" is amazing

Suleman "Sulli" is amazing!
Working with Sulli at Lyreco has been a great experience. He’s super friendly, easy to talk to, and always ready to help out whenever you need something. He’s the kind of colleague who makes work a lot better and makes sure no one feels stuck.
Lyreco is lucky to have him on the team!

April 22, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Muhammad,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Sulli.

Best regards,
The Lyreco Team

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Rated 5 out of 5 stars

Great product range

Great product range, prices and services from Simon Davies, very helpfull

August 21, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service and products. We truly appreciate your feedback and special mention of Simon Davies.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Suli is very helpful when I need…

Suli is very helpful when I need something

August 21, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Ainsley,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Suli.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, we are a new site setting up in the UK, and Lyreco, through the personal service from Debbie Howe has made this a lot easier with having a supplier for a lot of our products all under 1 roof. the portal is very easy to use and all round very happy to have Lyreco as a supplier.

August 21, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Robert,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Debbie Howe.

Best regards,
The Lyreco Team

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