Lyreco UK & Ireland Reviews 

Shocking. Major company account, invoice us for goods that have not been received. Ignore follow up requested from the buying team. Only then the Accounts team don't pay the invoice, they jump into action and send the missing goods out, only to send correspondence that they were on site but unable to make the delivery. No Other reason. However the Goods in are open until late....

Brilliant communication and support from AJ. He always goes above and beyond to help with any request we have and is consistently positive and proactive.

Richard Lewis is always an absolute pleasure to deal with. He is incredibly helpful, friendly and approachable, and nothing ever feels like too much trouble. He is always quick to assist with any queries or issues we have and provides a consistently excellent level of service. Richard is a fantastic representative for Lyreco and we really appreciate all of his help and support!

The timing for order and deliveries.

Still have not received my full order - communication was not great until raised a question regarding the order - on line ordering fantastic but service sorry but being a first time user was not impressed with the level of service - weeks after the order still not received it all.
Order was raised on the 16th July.
Still on-going

Quick delivery, always on time.

Caroline Law is absolutely amazing to deal with. She deals with enquiries for our orders promptly and efficiently and she is very knowledgeable in her field.

Josh Mambo our business contact at Lyreco is always really helpful and always keeps us upto date with the Lyreco range of products and new items -- Josh is a great person to deal with. Lyreco has a excellant range of products and the service from everyone is first class -- Thanks for all your support.

Richard Lewis has been our account manager for over 20 years and we wouldn’t be without him. Constantly trying to ensure we are getting the best products at the best price.

Great service, just slightly buggy website still under construction.

Its usually on time and delivered what i have ordered also my rep Jack Upton-Penketh contacts me regularly to see that all is ok

Very good company, supplies nearly everything. We have been using them for some years and have found them efficient and helpful to deal with. Our account manager, Simon Davies has been very prompt in responding to queries.

Excellent company with great service and communication

Orders received next day. Any enquiry is delt with quickly
Our account manager Josh Bamboo is very helpful

A very reliable company with an excellent delivery service. All matched with great staff with Sarah and Liam leading the way. Always have 100% confidence in getting full customer satisfaction.

We have used Lyreco for many years now and have found the website to be very easy to use with a great selection of things to buy, delivery is very quick too. I had a query in respect of GoPoints recently and Simon Davies looked into it as soon as he received my email and then called me back, he was also very friendly and professional.
Thank you.

I would highly recommend Natalie Watkins at Lyreco. She consistently goes above and beyond for her customers and always makes sure you feel supported and valued.
Natalie is always there when you need her and nothing ever seems like too much trouble. She is friendly, approachable and incredibly helpful, and she always takes the time to make sure everything is taken care of.
Her customer service is fantastic, and she is a real pleasure to deal with. Natalie is a credit to Lyreco and a great example of what excellent customer service should be.

My experience of Lyreco has been nothing but positive. 99.5% of my deliveries arrive as they should, and for the odd glitch (few and far between) we have experienced over the years, the Customer Service Department have been more than happy to help rectify the situation at the earliest opportunity. Sarah is my sales contact and has many years of experience in her field, which has been invaluable at times when looking for suggestions and alternative ideas.

Simon has worked very hard along with Kirsten to correct the lateness of our order number 0180518, which
we placed with Lyreco on 23-06-2026, the order arrived extremely late and to add to our troubles the order was incorrect.
So thank you Simon and Kirsten.13