I immediately received a response on the Chat line from a support person who patiently stayed on the Chat line with me for 45 minutes to help me solve my MacKeeper problem. It doesn't seem to matter w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just got MacKeeper yesterday and tried out the Memory Cleaner for the first time today; I was puzzled about whether I'd get a pop-up telling me the function was done. The tech support person clear... See more
Company replied
On April 30, 2025, the agile team of MacKeeper provided me with spontane and very efficient help by reinstalling my MacKeeper Program and its licence. Previously my PC had closed down and all programs... See more
Company replied
I am old, I Havel travelled globally as a senior level. I have seen stuff: but I have never before come across a service that is as incredibly in excellent in every thing it does. I don't want to give... See more
Company replied
Company details
Written by the company
We are MacKeeper, the synergy of 800+ passionate leaders, developers, security experts, and other specialists. We all have a single mission: to help Mac users take control of their online security and privacy. Like you, we live our lives online. Like you, we share our data every day, not only willingly with banks, insurance companies, and our colleagues via email but also without even realizing it through interaction with advertisers, online thieves, and scammers. Like you, we need to be sure that our data is safe and protected. That’s why we’ve combined user feedback, industry insights, and years of experience with a heavy dose of passion to create high technology products that effectively protect users—and their Macs. The transformation we are driving in our company and our product nowadays is designed to create an unprecedented level of protection from the sea of online security threats. MacKeeper Anti-Malware Lab provides real-time web monitoring to detect the latest online threats. The software development team uses these findings to continuously improve MacKeeper cleaning, security, and privacy features. Our Support team provides 24/7 personal remote assistance to help users solve Mac-related issues that go beyond any software capabilities.
Written by the company
Contact info
3005-D6, Swiss Tower, Plot No: JLT-PH2-Y3A, Jumeirah Lakes Towers, Dubai, U.A.E.
- support@mackeeper.com
- mackeeper.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not download this app
Do not download this app. I read their website and downloaded their app. Ran the scan and then ordered and paid for the subscription. The it said call them a give them access to your drive so they can install. Sorry. I am not giving anyone this permission. These people are crazy.
March 23, 2026
Unprompted review
Reply from MacKeeper
Hello, Gregory. I am sorry to hear that MacKeeper did not meet your expectations.
Real-time scans do require some permissions in order to scan, monitor, and block threats effectively. In case of any confusion, we have 24/7 customer support to help you with any app-related questions.
Please provide your order ID or the email address used for the purchase in response to the Trustpilot request so we can help you set up the app to get the most out of it. Noelle
Satisfied customer. Thank you.
Natalie explained clearly and has put my mind at rest concerning my query.
March 18, 2026
Unprompted review
Reply from MacKeeper
Hello Lin! Thank you for the great review! Please don't hesitate to reach out if you ever need reassurance or help again! Vivienne
Amazing service and support
Amazing service and support. Thank you Mackeeper support staff.
March 17, 2026
Unprompted review
Reply from MacKeeper
Hello Mandy! Thank you so much for the kind words! We are so glad we could help, and we are always here for you and your Mac! Vivienne
Reply from MacKeeper
Hello Charles! We know your time is valuable, so being prompt and efficient is always our top priority.
Thanks for choosing us and taking a moment to leave a review! Vivienne
Very quick feed-back though the CHAT.
Very quick feed-back though the CHAT.
I had trouble with renewing my password.
Severus, from the helpdesk, was very efficient in solving the issue.
March 14, 2026
Unprompted review
Reply from MacKeeper
Hello! Thank you for sharing your experience! It’s wonderful to know that our team could jump in and resolve that password issue for you without any delay. We’ll be sure to pass your thanks along to him - he'll be delighted to know he could help! Noelle
I have had MacKeeper for years #1
I have had MacKeeper for years, and they have never let me down. They are responsive and trustworthy. They can fix anything. They are a Ukraine-based company, and I want to support Ukraine in any way I can. They also help with tech support for my 90 and 91-year-old Mom and Dad! They are so patient- My Dad doesn't trust anyone!! Premium is the way to go. Thank you
March 12, 2026
Unprompted review
Reply from MacKeeper
Hello, Susie! Your support means the world to us! It is a true honor to assist your family and to have earned your father's trust - we know how important that is! We’ll be sure to tell our team how much their patience with your parents is appreciated. Thank you for being such a loyal part of our community for so many years! Noelle
Subscription renewal
I purchased my subscription back in 2016 and had been happy with MacKeeper for the time I owned my computer which I no longer have. I totally forgot I had this subscription until the auto renewal was charged with no heads up. I requested a refund as I no longer need the service as I don’t have the computer any longer. A reminder of the upcoming renewal would have given me the time to cancel. I find this to be a terrible way to do business, especially with me being a longtime customer. Sorry to say that you feel the need to keep my money under the circumstances. Buyer beware.
March 8, 2026
Unprompted review
Reply from MacKeeper
Hello! We sincerely apologize for the frustration this renewal has caused. We truly regret that this charge caught you by surprise.
We would like to investigate your case to see how we can make this right.
Please share your reference number or email address in the reply to the Trustpilot request, so we can locate your account and check the situation. Noelle
With MacKeeper
With MacKeeper, I get to use my Mac without a single worry. Cleaning, Security, Performance, Privacy - all handled effortlessly. The Live Chat allows me ask all my questions in real time and have them answered by a human being. I get to work on my business and keep my accounts safe. I'm a raving fan. Thank you, MacKeeper.
March 9, 2026
Unprompted review
Reply from MacKeeper
Hello, Kris! Thank you for your trust and for the fantastic feedback! We are so happy to hear that our service has made using your Mac a better experience! Knowing that our blend of tech and human support gives you that kind of confidence is the best feedback we could receive. We’re always here if you need us! Noelle
nico was very helpful and very nice…
nico was very helpful and very nice ...he was patient with me ...and solved my problem
March 8, 2026
Unprompted review
Reply from MacKeeper
Hello, Sage! Thank you so much for the kind words! We are thrilled to hear about your experience. We take great pride in our team’s patience and friendliness, so we will be sure to share your feedback with Nico - it will definitely make his day! We’re always here if you need anything else. Noelle
problem was explained and directions…
problem was explained and directions were given to delete
February 25, 2026
Unprompted review
Reply from MacKeeper
Hello! We appreciate you sharing your experience! It’s important to us that our users get clear, actionable directions for any issue they face. We're happy we could help you resolve the problem! Noelle
bad cusomer service
I have no Idea how well the program works or does not work. I was billed for a subscription on a computer I no longer own and when I foud out via a credit cardstatement that was over due becasue I dont use that credit card. I cancelled the subscription, the CSR was more than happy to cancel the subscription but no refund as it had been more than 30 days since the renewal. I asked about prorating and his responce "not our problem" steller customer service.
February 26, 2026
Unprompted review
Reply from MacKeeper
Hello, Sharon. I’m sorry to hear about your experience. Our Quality team’d like to take a closer look at what happened so we can address your concerns.
Please share your reference number or email address in the reply to the Trustpilot request, so we can locate your account and check the situation. Noelle
Be alert to carefully notice, follow and monitor EACH of the steps of the app!
The LIKE - lots of useful buttons that work!
The DISLIKE - when the app malfunctions (as many apps do), resolution was LONG and ARDOUS! It was the "user" guiding the "expert" in resolving the critical issues. The app has some conflicting algorhythm that presented unique issues. Closing - retstarting - CLOSING AGAIN - Restarting again was the Solution (SELF CORRECTING)
February 26, 2026
Unprompted review
Reply from MacKeeper
Hello, Frank! Thank you for this honest feedback. We are glad that the app functionality met your expectations, but we are truly sorry that the experience didn't feel right. That is never our intention - we want you to feel supported, not confused.
We would like to check the details of the situation. Please share your email address or reference number via Trustpilot. Our Quality team would like to investigate your case and check the details. Noelle
Very happy with Mackeeper
Very happy with experience of Mackeeper they really do explain things when you need help, even when your not a experienced mac user!
February 23, 2026
Unprompted review
Reply from MacKeeper
Hello, Marco! We truly appreciate your kind words. It’s our mission to provide support that is both helpful and easy to understand for all our users. We are so glad we could assist you! Should you have any more questions as you explore the app, our team is just a click away. Noelle
False advertising
False advertising. They say they offer a "FREE" version. This is a lie. They scan your computer and then ask for payment. Everyone is promoting this as a great company, but I feel like you are all lying.
February 20, 2026
Unprompted review
Reply from MacKeeper
Hello JRS! We are sorry you feel misled, as earning your trust is very important to us. We’d like to explain exactly how our service works so you have the full picture.
MacKeeper is free to download and use for scanning your Mac to find issues. However, the tools to automatically fix those issues and provide real-time protection require a subscription.
We hope this clears up any confusion. If you need assistance uninstalling the app, or if you'd like to discuss your experience further, please reach out to our support team at support@mackeeper.com. Vivienne
The Young Lady Bonnie
The Young Lady Bonnie, She! Really Helped Me Out and Understood My Problem, even if I didn't Fully Understand and She Slowly Walked Me through the way to Correct My Problem, I Want To Thank Her! Thank You Bonnie for trying to understanding Me..
February 18, 2026
Unprompted review
Reply from MacKeeper
Hello Richard! What a wonderful shoutout for Bonnie!
There is no need to apologize for not understanding the technical details—that is exactly what our experts like Bonnie are trained to help with. Thank you for your patience and for trusting our team to help you.
We are always here if you need us again! Vivienne
Reply from MacKeeper
Hello Brian! Thank you for the five-star praise! If you ever need more tips, guidance, or help optimizing your setup, you know where to find us. Vivienne
A good service spoiled by being put under pressure
Stop pressurising people in to buying more help and support than they need.
February 12, 2026
Unprompted review
Reply from MacKeeper
Hello Mab! Thank you for this honest feedback. We are glad that the service itself was good, but we are truly sorry that the sales experience felt like too much pressure. That is never our intention—we want you to feel supported, not forced.
We take this feedback seriously and would like to check the details. Please share your email address or reference number via Trustpilot. Our Quality team would like to investigate your case and check the details. Vivienne
GREAT APP!
This app/website freed up so much space! it was really great, and helped me discover all the files that weren't needed or wanted by me.
February 7, 2026
Unprompted review
Reply from MacKeeper
Hello Reeve! That feeling of a clean Mac is the best! Thank you for the 5-star review! Vivienne
I'm an idiot! They're amazing!
When I orignally contacted Mackeeper, I was upset and frustrated. I was not shy about letting the representatives, "Diamond" and "Riley" know about my displeasure. I will admit, I was boardering on rude. then after about 40 min, I realized it was my mistake ALL ALONG! I immediately humbled myself and apologized to "Diamond". During the ENTIRE encounter, their reps stayed calm, courteous, respectful, understanding, and most of all respectful. After an hour, we had all my self imposed issues resolved, and I was actually smiling. I can't say enough how refreshing it is to have such excellent, dedicated assistance. THANK YOU!
February 1, 2026
Unprompted review
Reply from MacKeeper
Hello David! First of all, please don't be so hard on yourself—we have all been there! Tech issues can be incredibly frustrating, and we completely understand. We are just so happy that Diamond and Riley could turn that frustration into a smile.
Thank you for your patience and for this amazing feedback! Vivienne
renewed subscription
renewed subscription, doesn't work, can't get ahold of MacKeeper for help
January 29, 2026
Unprompted review
Reply from MacKeeper
Hi, John. Thank you for reaching out, and we're sorry to hear about this experience. We'd like to review the details. Could you please provide your order ID or the email address used for the purchase in your reply to the Trustpilot request, so we can investigate the situation? We appreciate your patience. Noelle
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