I immediately received a response on the Chat line from a support person who patiently stayed on the Chat line with me for 45 minutes to help me solve my MacKeeper problem. It doesn't seem to matter w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just got MacKeeper yesterday and tried out the Memory Cleaner for the first time today; I was puzzled about whether I'd get a pop-up telling me the function was done. The tech support person clear... See more
Company replied
On April 30, 2025, the agile team of MacKeeper provided me with spontane and very efficient help by reinstalling my MacKeeper Program and its licence. Previously my PC had closed down and all programs... See more
Company replied
I am old, I Havel travelled globally as a senior level. I have seen stuff: but I have never before come across a service that is as incredibly in excellent in every thing it does. I don't want to give... See more
Company replied
Company details
Written by the company
We are MacKeeper, the synergy of 800+ passionate leaders, developers, security experts, and other specialists. We all have a single mission: to help Mac users take control of their online security and privacy. Like you, we live our lives online. Like you, we share our data every day, not only willingly with banks, insurance companies, and our colleagues via email but also without even realizing it through interaction with advertisers, online thieves, and scammers. Like you, we need to be sure that our data is safe and protected. That’s why we’ve combined user feedback, industry insights, and years of experience with a heavy dose of passion to create high technology products that effectively protect users—and their Macs. The transformation we are driving in our company and our product nowadays is designed to create an unprecedented level of protection from the sea of online security threats. MacKeeper Anti-Malware Lab provides real-time web monitoring to detect the latest online threats. The software development team uses these findings to continuously improve MacKeeper cleaning, security, and privacy features. Our Support team provides 24/7 personal remote assistance to help users solve Mac-related issues that go beyond any software capabilities.
Written by the company
Contact info
3005-D6, Swiss Tower, Plot No: JLT-PH2-Y3A, Jumeirah Lakes Towers, Dubai, U.A.E.
- support@mackeeper.com
- mackeeper.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I will leave negative reviews all over…
I will leave negative reviews all over the internet about these assholes. Charged me over $1,000 without ANY notice. I want my money back!!! I told them I had new computer and didn't need it anymore. Charged me anyway!!!!
January 28, 2026
Unprompted review
Reply from MacKeeper
Hello, Kellie. I’m sorry to hear about your experience. We’d like to take a closer look at what happened so we can address your concerns.
Please share your reference number or email address in the reply to the Trustpilot request, so we can locate your account and check the situation
Experience patience and finding solutions for our problems
First of all is your patience towards your clients.
Your capacity in helping to resolve the issues very first
Your communication is every good.
I really appreciate your support services
January 28, 2026
Unprompted review
Reply from MacKeeper
Hello, Andrew! We truly appreciate your kind words. Our team strives to listen carefully and find the right path forward for every member. Thank you for recognizing our commitment to clear communication! Noelle
Immediately upsold to way more expensive option
Paid $70 for a "solution." Immediately upsold to something that asked for $450. Asked for my money back. Staff is persuasive and pesky. Not based in US. I suspect that they would try to upsell everyone to the more lucrative option as part of their sales strategy.
January 24, 2026
Unprompted review
Reply from MacKeeper
Hello, Alex! Thank you for bringing this to our attention, and please accept our apologies for any confusion you faced. We take these matters very seriously and are fully committed to resolving them.
We wanted to clarify that our company is headquartered in Dubai, UAE, with operations worldwide.
Our Quality team specifically wants to investigate this case. Please share your reference number or email address in the reply to the Trustpilot request, so we can locate your account and check the situation
Good product; bad CSR
Good product. But, they try to get you on a call. If you say no, they keep asking. Probably an upsell thing.
January 26, 2026
Unprompted review
Reply from MacKeeper
Hi, Wade! We’re thrilled you love the product, but I’m sorry for the experience you had. We want to investigate the situation that you faced. Please share your reference number or order ID of the purchase in the reply to the Trustpilot request, so we can locate your account. Noelle
Quick response
Quick response; efficient service; and problems soled
January 26, 2026
Unprompted review
Reply from MacKeeper
Hello, Steve! Thank you for your great feedback and support! It is rewarding to know we met your standards so precisely. We are happy to help you anytime! Noelle
A quick and sympathetic solution to my problem
The issue that I had was dealt with quickly and sympathetically. As a non-techie, the advisor led me through what I needed to do to put the issue right. It went very well and the problem seems to have been rectified. Thank you.
January 23, 2026
Unprompted review
Reply from MacKeeper
Hi Peter! Wow! We are so happy to hear this! Thank you for choosing us, and please don't hesitate to reach out if you need a hand again. Vivienne
I received very good instant help to…
I received very good instant help to tidy up my accounts and get back to the system.
Very nive chats too!
January 23, 2026
Unprompted review
Reply from MacKeeper
Hello Inge! Thank you for the 5-star review! It’s awesome to hear you enjoyed the chat while we got your system sorted. Happy to help anytime! Vivienne
I have been with MAC KEEPER for over 10…
I have been with MAC KEEPER for over 10 years, always helpful and polite
January 22, 2026
Unprompted review
Reply from MacKeeper
Hello Glyn! 10 years! We are absolutely honored to have your support for so long. Thank you for the kind words about our team—we appreciate you! Vivienne
I can ask questions of them as a…
I can ask questions of them as a regular person, and they understand and give me good advice.
January 21, 2026
Unprompted review
Reply from MacKeeper
Hello Wilma! There is no such thing as a bad question here! We are thrilled you feel comfortable reaching out to us. Thanks for the kind words and for being a part of our MacKeeper community
I have always had a good experience…
I have always had a good experience when I contact the support department.
Bonnie took care of me today and she was very nice when she answered my question.
January 21, 2026
Unprompted review
Reply from MacKeeper
Hello Chuyita! We love hearing this! We are very lucky to have Bonnie on our team, and we are glad she could answer your questions and make your day a little easier. Thanks for the shout-out!
I am so thankful for the people at MacKeepers
I am so thankful for the people at MacKeeper. Always on top of things and very helpful.
January 21, 2026
Unprompted review
Reply from MacKeeper
Hello Solvei! Consistency is our top priority, so hearing that we are 'always' on top of things is the best compliment we could receive. We look forward to continuing to help you! Vivienne
SAVED AGAIN!
My computer is constantly giving me issues. It must be something I am doing wrong. So, I feel very good that I have help that knows what they're doing and can fix what I mess up. I use the computer all day and can’t do my work without it. They have never let me down and I would recommend them to anyone.
January 20, 2026
Unprompted review
Reply from MacKeeper
Hello Steve! Thank you for such a glowing review! Please don't be hard on yourself regarding the tech issues—that is exactly what we are here for. Thanks for the recommendation! Vivienne
I have been using mackeeper for years…
I have been using mackeeper for years and have always found their service to be responsive and smart. I have also used their premium services for technical support and was really impressed with how thorough they were and how easy it was to use.
January 20, 2026
Unprompted review
Reply from MacKeeper
Hello Lesley! We are so glad to hear that! It is an honor to have your long-term trust. Vivienne
First contacts with experts from MacKeeper
Irecently purchased MacKeeper havingn just purchased a new iMac. During the days following my purchased it was necessary for me to seek assistance from the "experts" at MacKeeper on several occasions at all hours of the day and night. They were immediately available, friendly and very efficient. Each issue I raised with them was satisfactorily resolved. The "experts", and the service they provided, were first class,
January 15, 2026
Unprompted review
Reply from MacKeeper
Hi Geoff! Congratulations on the new iMac! We are happy to hear that our team was there for you day and night to make that transition smooth. Enjoy your new setup! Vivienne
Brilliant and Prompt Response.
January 15, 2026
Unprompted review
Reply from MacKeeper
Hi Mike! Thank you for the kind words! We are happy to help! Vivienne
Good service, provided quickly. Answered all questions.
Tech (Nico?) was very helpful and responsive. He was polite and answered any questions without making me feel stupid.
I felt reassured after he checked things out and made a few changes.
January 13, 2026
Unprompted review
Reply from MacKeeper
Hello Ellen! Thank you for sharing this experience! We will pass along your kind words to Nico — he will be so happy to hear he provided that peace of mind for you. Vivienne
by very professional
by very professional. who made it easy for me to follow
January 12, 2026
Unprompted review
Reply from MacKeeper
Hello, Andrew! Our team is delighted that you found the walkthrough uncomplicated and helpful. We value the opportunity to assist you. Noelle
I needed to uninstall Office 365 and…
I needed to uninstall Office 365 and Bonnie gave me the instructions on how to do this using MacKeeper.
January 10, 2026
Unprompted review
Reply from MacKeeper
Hi Thomas! Thanks for the feedback! We are happy that our team and our tools could make the process simple for you. Thanks for choosing MacKeeper! Vivienne
Overpriced and not cooperative when…
Overpriced and not cooperative when trying to cancel or get refunded.
January 7, 2026
Unprompted review
Reply from MacKeeper
Hello Seth! We apologize for the frustration you felt with our pricing and the delay in assistance. We are sorry regarding the difficulty you faced trying to cancel. We want to fix this impression. Please share your email or reference number. Our Quality team needs to check the account details. Vivienne
ASAP
Great experience today, tech. was great to work with. Corrected my problem asap.
January 4, 2026
Unprompted review
Reply from MacKeeper
Hello, Bob! Love hearing that we could knock that hurdle out of the way for you right away! We try to make every interaction with our specialists as efficient and effective as possible. We’re here whenever you need our help. Noelle
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